{"id":35933,"date":"2026-07-09T12:14:43","date_gmt":"2026-07-09T12:14:43","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=35933"},"modified":"2026-07-09T12:14:43","modified_gmt":"2026-07-09T12:14:43","slug":"voicebots-transform-delivery-support-operations","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/voicebots-transform-delivery-support-operations\/","title":{"rendered":"\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u914d\u9001\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5909\u9769\u3059\u308b"},"content":{"rendered":"

\u30a2\u30eb\u30c6\u30a3\u30a6\u30b9\u30ea\u30f3\u30af<\/a> \u540c\u793e\u306f\u3001\u914d\u9001\u9700\u8981\u306e\u5897\u52a0\u306b\u4f34\u3044\u3001\u30c1\u30af\u30fb\u30bf\u30af\u30d3\u30f3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u7740\u4fe1\u4ef6\u6570\u304c\u524d\u5e74\u6bd4\u3067\u307b\u307c2\u500d\u306b\u5897\u52a0\u3057\u305f\u3053\u3068\u3092\u53d7\u3051\u3001\u300cVirtual Agent Voice\u300d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u73fe\u5728\u3053\u306e\u97f3\u58f0\u30dc\u30c3\u30c8\u306f\u6bce\u6708\u7d042,000\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u6b63\u76f4\u306a\u3068\u3053\u308d\u3001\u4ee5\u524d\u306f\u3053\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u624b\u52d5\u3001\u3042\u308b\u3044\u306f\u5c11\u306a\u304f\u3068\u3082\u5927\u90e8\u5206\u3092\u624b\u52d5\u3067\u51e6\u7406\u3057\u3066\u3044\u305f\u5e38\u52e4\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7d041.5\u4eba\u5fc5\u8981\u3067\u3057\u305f\u3002.<\/p>\n

\u5c0e\u5165\u306f\u3001\u307e\u305a\u5358\u7d14\u3067\u53cd\u5fa9\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u30ab\u30c6\u30b4\u30ea\u304b\u3089\u59cb\u307e\u308a\u3001\u305d\u306e\u5f8c\u3001\u5f90\u3005\u306b\u5e45\u5e83\u3044\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3078\u3068\u62e1\u5927\u3057\u3066\u3044\u3063\u305f\u306e\u3067\u3059\u3002\u73fe\u5728\u3001\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u51e6\u7406\u5b8c\u4e86\u7387\u306f\u7d0480\uff05\u306b\u9054\u3057\u3066\u304a\u308a\u3001\u554f\u3044\u5408\u308f\u305b1\u4ef6\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u3082150\u79d2\u304b\u3089120\u79d2\u3078\u3068\u77ed\u7e2e\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30af\u30a6\u30bc\u30f3\u3001AI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u62e1\u5927\u306b\u5411\u305116\u51043000\u4e07\u5186\u3092\u8abf\u9054<\/a><\/h4>\n

\u3053\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u3001\u81ea\u52d5\u5316\u304c\u307e\u3059\u307e\u3059\u6d3b\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u50be\u5411\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u305d\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6025\u5897\u306b\u5bfe\u5fdc\u3057\u3001\u4eba\u624b\u4e0d\u8db3\u3092\u88dc\u3044\u3001\u4eba\u9593\u306e\u62c5\u5f53\u8005\u304c\u3088\u308a\u8907\u96d1\u306a\u9867\u5ba2\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Altius Link has deployed its Virtual Agent Voice solution at the customer center of Chiku Takubin as delivery demand pushed incoming calls to nearly double year over year. So the voicebot now handles around 2,000 inquiries each month, which honestly used to take about 1.5 full-time operators that were doing it manually or at least mostly manually. The rollout kicked off with simpler and repetitive call categories first, then it sorts of expanded into broader use cases afterward, you know. The system is currently sitting around an 80 percent completion rate, and it also\u00a0\u00a0 brings down the average handling time from 150 seconds to 120 seconds per inquiry. Also Read: […]<\/p>\n","protected":false},"author":7,"featured_media":35969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[5885,465,428,2590,4900],"ppma_author":[572],"class_list":["post-35933","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-quick-reads","category-regional","tag-altius-link","tag-contact-center","tag-customer-experience","tag-customer-support","tag-voicebot"],"yoast_head":"\nAI Voicebots Power Smarter Call Centers<\/title>\n<meta name=\"description\" content=\"AI voicebots are helping call centers handle delivery surges with faster customer support and reduced operational workloads.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/voicebots-transform-delivery-support-operations\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Voicebots Power Smarter Call Centers\" \/>\n<meta property=\"og:description\" content=\"AI voicebots are helping call centers handle delivery surges with faster customer support and reduced operational workloads.\" \/>\n<meta property=\"og:url\" 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