{"id":35725,"date":"2026-07-06T10:56:15","date_gmt":"2026-07-06T10:56:15","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=35725"},"modified":"2026-07-06T10:56:15","modified_gmt":"2026-07-06T10:56:15","slug":"plaid-and-soramichi-develop-ai-bpo-services","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/plaid-and-soramichi-develop-ai-bpo-services\/","title":{"rendered":"Plaid\u3068SORAMICHI\u304cAI-BPO\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a"},"content":{"rendered":"<p>Plaid Inc.\u306f\u3001\u540c\u793e\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cKARTE\u300d\u306e\u516c\u5f0f\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308bSORAMICHI Inc.\u3068\u5171\u540c\u3067\u3001\u300cAI-BPO\u30b5\u30fc\u30d3\u30b9\u300d\u3092\u958b\u767a\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u3066CX\u5206\u91ce\u306b\u304a\u3051\u308b\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u518d\u8a2d\u8a08\u3092\u884c\u3044\u307e\u3059\u3002 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rel=\"bookmark\">RevComm\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u52d5\u5316<\/a><\/h4>\n<p>\u3053\u3046\u3057\u305f\u80cc\u666f\u306e\u3082\u3068\u3001\u4e21\u793e\u306f\u3001AI\u304c\u5b9f\u52d9\u3092\u652f\u63f4\u3057\u3064\u3064\u3001\u6700\u7d42\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u306f\u4eba\u9593\u304c\u884c\u3046\u3068\u3044\u3046\u904b\u7528\u30e2\u30c7\u30eb\u3092\u78ba\u7acb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u306e\u5c0e\u5165\u30fb\u904b\u7528\u306b\u304a\u3051\u308b\u4eba\u6750\u4e0d\u8db3\u3084\u30ac\u30d0\u30ca\u30f3\u30b9\u4e0a\u306e\u8ab2\u984c\u3092\u540c\u6642\u306b\u89e3\u6c7a\u3057\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u304a\u3088\u3073CX\u5206\u91ce\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u65b0\u305f\u306a\u6a19\u6e96\u3092\u5171\u540c\u3067\u7b56\u5b9a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u4e21\u793e\u306f\u3001Plaid\u793e\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073\u88fd\u54c1\u7fa4\u3068\u3001SORAMICHI\u793e\u306e\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3051\u308b\u5b9f\u7e3e\u3001\u3055\u3089\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08Google\u306e\u300cGemini Enterprise\u300d\u3084Anthropic\u306e\u300cClaude\u300d\u306a\u3069\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u305fAI-BPO\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f <a href=\"https:\/\/www.sora-michi.co.jp\/\">\u30bd\u30e9\u30df\u30c1<\/a>\u2018\u306eAI\u904b\u7528\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cATLAS\u300d\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5b9f\u884c\u74b0\u5883\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u304c\u63d0\u4f9b\u3059\u308b\u5916\u90e8AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u53cc\u65b9\u5411\u63a5\u7d9a\uff08API\u304a\u3088\u3073MCP\uff09\u3092\u901a\u3058\u3066\u3001 <a href=\"https:\/\/plaid.co.jp\/\">\u683c\u5b50\u67c4<\/a>\u2018\u540c\u793e\u306e\u88fd\u54c1\u30b9\u30a4\u30fc\u30c8\u3067\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30bb\u30b0\u30e1\u30f3\u30c8\u8a2d\u5b9a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3001\u30a4\u30d9\u30f3\u30c8\u5b9a\u7fa9\u3001\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u306a\u3069\u306e\u696d\u52d9\u3092\u76f4\u63a5\u5b9f\u884c\u3057\u307e\u3059\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u306a\u7279\u5fb4\u306f\u3001\u30c7\u30fc\u30bf\u306e\u53c2\u7167\u3084\u5206\u6790\u304b\u3089\u6226\u7565\u306e\u5b9f\u884c\u306b\u81f3\u308b\u307e\u3067\u3001\u3059\u3079\u3066\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u51e6\u7406\u3067\u304d\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u8a2d\u8a08\u306b\u3088\u308a\u3001\u627f\u8a8d\u3055\u308c\u305f\u64cd\u4f5c\u306e\u307f\u304c\u672c\u756a\u74b0\u5883\u306b\u53cd\u6620\u3055\u308c\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u3001\u5927\u4f01\u696d\u304c\u6c42\u3081\u308b\u7ba1\u7406\u8981\u4ef6\u3092\u6e80\u305f\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000359.000010620.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Plaid Inc. will jointly develop an &#8220;AI-BPO service&#8221; with SORAMICHI Inc., an official partner of Plaid Inc.&#8217;s CX platform &#8220;KARTE,&#8221; to redesign business processes in the CX domain using AI. This service will support companies from analysis to implementation in a seamless manner, with AI handling practical tasks such as analysis and implementation, allowing humans to concentrate on strategic planning and final decision-making, thereby contributing to the top-line growth of companies. As companies advance their digital transformation (DX) and the adoption of customer data-driven marketing rapidly expands, securing specialized personnel capable of continuously and consistently managing the planning, implementation, and verification of these measures with high quality remains a serious [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":35781,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[9499,2685,428,278,13085],"ppma_author":[205],"class_list":["post-35725","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-application-development","tag-bpo-service","tag-customer-experience","tag-digital-transformation","tag-plaid"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plaid, SORAMICHI Transform Customer Experience<\/title>\n<meta name=\"description\" content=\"Plaid and SORAMICHI partner to develop AI-BPO services that enhance customer experience and streamline business operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/plaid-and-soramichi-develop-ai-bpo-services\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plaid, SORAMICHI Transform Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Plaid and SORAMICHI partner to develop AI-BPO services that enhance customer experience and streamline business operations.\" \/>\n<meta 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