{"id":35640,"date":"2026-07-03T10:44:56","date_gmt":"2026-07-03T10:44:56","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=35640"},"modified":"2026-07-03T10:44:56","modified_gmt":"2026-07-03T10:44:56","slug":"sony-biz-networks-boosts-enterprise-chatbot","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/sony-biz-networks-boosts-enterprise-chatbot\/","title":{"rendered":"\u30bd\u30cb\u30fc\u30fb\u30d3\u30ba\u30fb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u3001\u4f01\u696d\u5411\u3051\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5f37\u5316"},"content":{"rendered":"<p><a href=\"https:\/\/sonybn.co.jp\/\">\u30bd\u30cb\u30fc\u30d3\u30ba\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u682a\u5f0f\u4f1a\u793e<\/a> \u540c\u793e\u306f\u3001\u4f01\u696d\u5411\u3051ICT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d6\u30e9\u30f3\u30c9\u300cNURO Biz\u300d\u5098\u4e0b\u306e\u793e\u5185\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u300cAssist 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rel=\"bookmark\">\u65e5\u672c\u306f\u3001\u72ec\u81ea\u306eAI\u30e2\u30c7\u30eb\u30682040\u5e74\u307e\u3067\u306b1,000\u4e07\u53f0\u306eAI\u30ed\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3068\u3044\u3046\u91ce\u5fc3\u7684\u306aAI\u6226\u7565\u3092\u767a\u8868\u3057\u307e\u3057\u305f<\/a><\/h4>\n<p>\u300cAssist 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<a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000155.000036584.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Sony Biz Networks Corporation has added an &#8220;Answer Creation Support Function&#8221; to its &#8220;Assist AI Chat Bot,&#8221; an internal chatbot service under its corporate ICT solution brand &#8220;NURO Biz,&#8221; which generates answers to questions escalated by users through dialogue with AI. This feature will reduce the burden on administrators in creating responses, standardize response quality, and contribute to further improving the user experience. Background of this update &#8220;Assist AI Chat Bot&#8221; is a service that uses AI to assist in resolving internal inquiries from employees to back-office departments, acting as a substitute for contact persons. It reduces the workload involved in handling inquiries, supports knowledge management, and facilitates continuous organizational [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":35704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,206,85],"tags":[6358,8108,428,4099,4106],"ppma_author":[205],"class_list":["post-35640","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-regional","category-tech","tag-ai-chat-bot","tag-counter-service","tag-customer-experience","tag-generation-ai","tag-sony-biz-networks"],"yoast_head":"<!-- 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