{"id":35493,"date":"2026-06-30T12:21:02","date_gmt":"2026-06-30T12:21:02","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=35493"},"modified":"2026-06-30T12:21:02","modified_gmt":"2026-06-30T12:21:02","slug":"ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers\/","title":{"rendered":"NTT\u30c9\u30b3\u30e2\u30fb\u30d3\u30b8\u30cd\u30b9\u3068ElevenLabs\u304c\u63d0\u643a\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u63d0\u4f9b\u3057\u307e\u3059"},"content":{"rendered":"

\u65e5\u672c\u3067\u306f\u3001NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u304cElevenLabs Japan\u3068\u63d0\u643a\u3057\u3001\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u9769\u65b0\u7684\u306a\u97f3\u58f0AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5206\u91ce\u306f\u3001\u9ad8\u5ea6\u306aAI\u6280\u8853\u306e\u5c0e\u5165\u3092\u7279\u5fb4\u3068\u3059\u308b\u65b0\u305f\u306a\u6642\u4ee3\u3092\u8fce\u3048\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u63d0\u643a\u306b\u3088\u308a\u3001ElevenLabs\u306e\u9ad8\u5ea6\u306a\u97f3\u58f0\u751f\u6210\u6280\u8853\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u5206\u91ce\u306b\u304a\u3051\u308bAI\u6280\u8853\u306e\u6d3b\u7528\u306b\u95a2\u3059\u308bNTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u306e\u5c02\u9580\u77e5\u8b58\u304c\u878d\u5408\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>

\u3053\u306e\u63d0\u643a\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u696d\u754c\u3067\u8d77\u304d\u3066\u3044\u308b\u5909\u5316\u3068\u3001\u305d\u306e\u4e2d\u3067\u4eba\u5de5\u77e5\u80fd\u304c\u679c\u305f\u3059\u5f79\u5272\u304b\u3089\u751f\u307e\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u30b3\u30b9\u30c8\u306e\u9ad8\u9a30\u3084\u4eba\u624b\u4e0d\u8db3\u306e\u4e2d\u3067\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u52aa\u3081\u308b\u306b\u3064\u308c\u3001\u4eba\u5de5\u77e5\u80fd\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>

AI\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308a\u65b9\u3092\u4e00\u65b0\u3057\u3066\u3044\u307e\u3059<\/strong><\/h3>

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u3053\u308c\u307e\u3067\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u6280\u8853\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u305d\u306e\u4ed6\u306e\u652f\u63f4\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u96fb\u8a71\u4ef6\u6570\u306e\u5897\u52a0\u3001\u9867\u5ba2\u304b\u3089\u306e\u9ad8\u3044\u8981\u6c42\u3001\u305d\u3057\u3066\u7d4c\u9a13\u8c4a\u5bcc\u306a\u4eba\u6750\u306e\u4e0d\u8db3\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Supership\u3068KDDI\u3001\u4f01\u696d\u5411\u3051\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>

NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u3068ElevenLabs\u306e\u63d0\u643a\u306f\u3001AI\u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u6975\u3081\u3066\u30ea\u30a2\u30eb\u306a\u97f3\u58f0\u3092\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3092\u4e3b\u773c\u3068\u3057\u3066\u3044\u307e\u3059\u3002 ElevenLabs\u306f\u3001\u9ad8\u5ea6\u306aAI\u97f3\u58f0\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u6291\u63da\u3084\u611f\u60c5\u3092\u4f34\u3063\u305f\u81ea\u7136\u306a\u8a71\u3057\u58f0\u3092\u5b9f\u73fe\u3057\u3001\u591a\u8a00\u8a9e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3067\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002ElevenLabs\u3068NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u97f3\u58f0\u30d9\u30fc\u30b9\u306eAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u69cb\u7bc9\u3057\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u9b45\u529b\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>

The current AI voice platforms can conduct conversations more naturally, understanding the context and answering customers’ questions more accurately than traditional automated voice systems.<\/p>

Meeting Japan’s Workforce Challenges<\/strong><\/h3>

\u65e5\u672c\u306e\u9ad8\u9f62\u5316\u3068\u52b4\u50cd\u529b\u4eba\u53e3\u306e\u6e1b\u5c11\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>

\u4f01\u696d\u306f\u3001\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u3092\u5341\u5206\u306a\u4eba\u6570\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u5c0e\u5165\u306b\u3088\u308b\u4eba\u5de5\u77e5\u80fd\u306e\u6d3b\u7528\u306f\u3001\u6709\u52b9\u306a\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u3053\u3046\u3057\u305f\u6280\u8853\u306f\u9867\u5ba2\u304b\u3089\u306e\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306f\u4eba\u9593\u306b\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002.<\/p>

\u4f01\u696d\u306f\u3001\u8077\u5834\u3067AI\u3092\u4f7f\u3063\u3066\u4eba\u3092\u7f6e\u304d\u63db\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u4eba\u5de5\u77e5\u80fd\u3092\u6d3b\u7528\u3057\u59cb\u3081\u3066\u3044\u307e\u3059\u3002.<\/p>

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u3053\u308c\u306b\u3088\u308a\u904b\u55b6\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>

Strengthening Japan’s AI Ecosystem<\/strong><\/h3>

\u3053\u306e\u63d0\u643a\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u306e\u5c0e\u5165\u306b\u304a\u3044\u3066\u5148\u99c6\u8005\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3088\u3046\u3068\u3059\u308b\u3001\u65e5\u672c\u306e\u3088\u308a\u5927\u304d\u306a\u6226\u7565\u7684\u610f\u56f3\u3082\u660e\u3089\u304b\u306b\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>

NTT\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u81ea\u5f8b\u578b\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u306b\u304a\u3044\u3066AI\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u7740\u5b9f\u306b\u63a8\u9032\u3057\u3066\u304d\u307e\u3057\u305f\u3002ElevenLabs\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001NTT\u30b0\u30eb\u30fc\u30d7\u306f\u4f1a\u8a71\u578bAI\u3084\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u5411\u3051\u305fAI\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u3055\u3089\u306b\u767a\u5c55\u3055\u305b\u3066\u3044\u307e\u3059\u3002.<\/p>

This initiative comes after NTT DOCOMO Ventures’ previous investments in ElevenLabs for the advancement of generative AI voice technologies and their faster commercialization in Japan.<\/p>

The increasing demand by enterprises for AI-driven solutions suggests that alliances between domestic tech firms and foreign AI experts will have a critical role to play in Japan’s digital growth.<\/p>

\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3051\u308b\u6c42\u4eba\u60c5\u5831<\/strong><\/h3>

AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5358\u306a\u308b\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002.<\/p>

\u9280\u884c\u3001\u4fdd\u967a\u4f1a\u793e\u3001\u533b\u7642\u6a5f\u95a2\u3001\u5c0f\u58f2\u696d\u8005\u3001\u822a\u7a7a\u4f1a\u793e\u3001\u516c\u76ca\u4e8b\u696d\u4f1a\u793e\u3001\u653f\u5e9c\u6a5f\u95a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3044\u3066\u3001AI\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u304c\u5b58\u5728\u3057\u307e\u3059\u3002.<\/p>

\u3053\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308c\u3070\u3001\u4e88\u7d04\u306e\u53d7\u4ed8\u3001\u8acb\u6c42\u60c5\u5831\u306e\u7167\u4f1a\u3001\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u3001\u6ce8\u6587\u72b6\u6cc1\u306e\u78ba\u8a8d\u3001\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3001\u304a\u3088\u3073\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u3092\u300124\u6642\u9593365\u65e5\u4f53\u5236\u3067\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>

\u4f1a\u8a71\u578bAI\u306e\u5229\u7528\u62e1\u5927\u306f\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u8005\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u4f01\u696d\u3001\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f01\u696d\u3001\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u3001\u305d\u3057\u3066\u4f01\u696d\u5411\u3051\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u7279\u5316\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308bAI\u5c02\u9580\u306e\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u3055\u3089\u306a\u308b\u5c55\u671b\u3092\u958b\u304f\u3082\u306e\u3067\u3059\u3002.<\/p>

\u4f01\u696d\u304c\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3078\u306e\u6295\u8cc7\u3092\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3001\u4eca\u5f8c\u6570\u5e74\u9593\u3067AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3078\u306e\u9700\u8981\u304c\u9ad8\u307e\u308b\u3068\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002.<\/p>

AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/strong><\/h3>

\u73fe\u4ee3\u306e\u6d88\u8cbb\u8005\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u3092\u901a\u3058\u3066\u3001\u5373\u6642\u7684\u304b\u3064\u500b\u5225\u5bfe\u5fdc\u3055\u308c\u305f\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>

AI\u3092\u57fa\u76e4\u3068\u3057\u305f\u97f3\u58f0\u6280\u8853\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4f01\u696d\u306f24\u6642\u9593365\u65e5\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u52d5\u5fdc\u7b54\u306b\u6bd4\u3079\u3066\u3055\u3089\u306b\u81ea\u7136\u306a\u4f1a\u8a71\u5f62\u5f0f\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u97f3\u58f0\u5408\u6210\u6280\u8853\u3092\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u8907\u96d1\u306a\u4f1a\u8a71\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>

Moreover, AI will be able to help human operators by providing real-time call analysis, suggesting response options, translating the conversation, and analyzing the customer’s emotions.<\/p>

AI\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u6025\u901f\u306b\u4e3b\u6d41\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002.<\/p>

\u4f01\u696d\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u672a\u6765\u306b\u5411\u3051\u305f\u4e00\u6b69<\/strong><\/h3>

\u3053\u306e\u63d0\u643a\u306f\u3001\u5358\u306b\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6280\u8853\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u30af\u30e9\u30a6\u30c9\u901a\u4fe1\u3001\u305d\u3057\u3066\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u4f01\u696d\u5909\u9769\u306e\u878d\u5408\u304c\u307e\u3059\u307e\u3059\u9032\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>

For Japan’s tech industry, this alliance opens up possibilities in the areas of AI software, telecommunications, cloud infrastructure, enterprise applications, and customer experience platform solutions. This also speaks volumes about Japan’s effort to utilize practical AI technology to solve various business problems.<\/p>

With AI software getting better, voice services powered by AI are expected to become a part of enterprise communications in the future. Companies embracing such technologies are sure to find themselves better equipped to meet their customers’ needs, become more efficient, and maintain their competitiveness in the digital world of today.<\/p>","protected":false},"excerpt":{"rendered":"

In Japan, the customer experience (CX) sector has entered into a new era marked by the introduction of advanced AI technologies as the company NTT DOCOMO Business is collaborating with ElevenLabs Japan in developing innovative voice AI solutions for enterprise contact centers. This partnership brings together the advanced speech generation capabilities of ElevenLabs and the expertise of NTT DOCOMO Business in the use of AI technology within the business world.This collaboration is the product of the changes that are taking place in the customer experience industry and the role played by artificial intelligence in it. As organizations strive to increase customer satisfaction amidst escalating costs and a labor crunch, artificial […]<\/p>\n","protected":false},"author":7,"featured_media":35494,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[189,92,8098],"tags":[2300,428,278,5246,5834],"ppma_author":[572],"class_list":["post-35493","post","type-post","status-publish","format-standard","has-post-thumbnail","category-cloud-communications-martech","category-martech","category-news-articles","tag-cloud-communications","tag-customer-experience","tag-digital-transformation","tag-elevenlabs","tag-ntt-docomo-business"],"yoast_head":"\nNTT DOCOMO Business Partners with ElevenLabs<\/title>\n<meta name=\"description\" content=\"NTT DOCOMO Business and ElevenLabs partner to deliver AI-powered voice solutions that enhance contact center operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NTT DOCOMO Business Partners with ElevenLabs\" \/>\n<meta property=\"og:description\" content=\"NTT DOCOMO Business and ElevenLabs partner to deliver AI-powered voice solutions that enhance contact center operations.\" \/>\n<meta property=\"og:url\" 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