{"id":35493,"date":"2026-06-30T12:21:02","date_gmt":"2026-06-30T12:21:02","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=35493"},"modified":"2026-06-30T12:21:02","modified_gmt":"2026-06-30T12:21:02","slug":"ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers\/","title":{"rendered":"NTT\u30c9\u30b3\u30e2\u30fb\u30d3\u30b8\u30cd\u30b9\u3068ElevenLabs\u304c\u63d0\u643a\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u63d0\u4f9b\u3057\u307e\u3059"},"content":{"rendered":"

\u65e5\u672c\u3067\u306f\u3001NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u304cElevenLabs Japan\u3068\u63d0\u643a\u3057\u3001\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u9769\u65b0\u7684\u306a\u97f3\u58f0AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5206\u91ce\u306f\u3001\u9ad8\u5ea6\u306aAI\u6280\u8853\u306e\u5c0e\u5165\u3092\u7279\u5fb4\u3068\u3059\u308b\u65b0\u305f\u306a\u6642\u4ee3\u3092\u8fce\u3048\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u63d0\u643a\u306b\u3088\u308a\u3001ElevenLabs\u306e\u9ad8\u5ea6\u306a\u97f3\u58f0\u751f\u6210\u6280\u8853\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u5206\u91ce\u306b\u304a\u3051\u308bAI\u6280\u8853\u306e\u6d3b\u7528\u306b\u95a2\u3059\u308bNTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u306e\u5c02\u9580\u77e5\u8b58\u304c\u878d\u5408\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u3053\u306e\u63d0\u643a\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u696d\u754c\u3067\u8d77\u304d\u3066\u3044\u308b\u5909\u5316\u3068\u3001\u305d\u306e\u4e2d\u3067\u4eba\u5de5\u77e5\u80fd\u304c\u679c\u305f\u3059\u5f79\u5272\u304b\u3089\u751f\u307e\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u30b3\u30b9\u30c8\u306e\u9ad8\u9a30\u3084\u4eba\u624b\u4e0d\u8db3\u306e\u4e2d\u3067\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u52aa\u3081\u308b\u306b\u3064\u308c\u3001\u4eba\u5de5\u77e5\u80fd\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>\n

AI\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308a\u65b9\u3092\u4e00\u65b0\u3057\u3066\u3044\u307e\u3059<\/strong><\/h3>\n

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u3053\u308c\u307e\u3067\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u6280\u8853\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u305d\u306e\u4ed6\u306e\u652f\u63f4\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u96fb\u8a71\u4ef6\u6570\u306e\u5897\u52a0\u3001\u9867\u5ba2\u304b\u3089\u306e\u9ad8\u3044\u8981\u6c42\u3001\u305d\u3057\u3066\u7d4c\u9a13\u8c4a\u5bcc\u306a\u4eba\u6750\u306e\u4e0d\u8db3\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Supership\u3068KDDI\u3001\u4f01\u696d\u5411\u3051\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n

NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u3068ElevenLabs\u306e\u63d0\u643a\u306f\u3001AI\u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u6975\u3081\u3066\u30ea\u30a2\u30eb\u306a\u97f3\u58f0\u3092\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3092\u4e3b\u773c\u3068\u3057\u3066\u3044\u307e\u3059\u3002 ElevenLabs\u306f\u3001\u9ad8\u5ea6\u306aAI\u97f3\u58f0\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u6291\u63da\u3084\u611f\u60c5\u3092\u4f34\u3063\u305f\u81ea\u7136\u306a\u8a71\u3057\u58f0\u3092\u5b9f\u73fe\u3057\u3001\u591a\u8a00\u8a9e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3067\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002ElevenLabs\u3068NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u97f3\u58f0\u30d9\u30fc\u30b9\u306eAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u69cb\u7bc9\u3057\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u9b45\u529b\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u73fe\u5728\u306eAI\u97f3\u58f0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5f93\u6765\u306e\u81ea\u52d5\u97f3\u58f0\u30b7\u30b9\u30c6\u30e0\u3088\u308a\u3082\u6587\u8108\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u306e\u8cea\u554f\u306b\u3088\u308a\u6b63\u78ba\u306b\u7b54\u3048\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u81ea\u7136\u306a\u4f1a\u8a71\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n

\u65e5\u672c\u306e\u52b4\u50cd\u529b\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3078\u306e\u5bfe\u5fdc<\/strong><\/h3>\n

\u65e5\u672c\u306e\u9ad8\u9f62\u5316\u3068\u52b4\u50cd\u529b\u4eba\u53e3\u306e\u6e1b\u5c11\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u4f01\u696d\u306f\u3001\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u3092\u5341\u5206\u306a\u4eba\u6570\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u5c0e\u5165\u306b\u3088\u308b\u4eba\u5de5\u77e5\u80fd\u306e\u6d3b\u7528\u306f\u3001\u6709\u52b9\u306a\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u3053\u3046\u3057\u305f\u6280\u8853\u306f\u9867\u5ba2\u304b\u3089\u306e\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306f\u4eba\u9593\u306b\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002.<\/p>\n

\u4f01\u696d\u306f\u3001\u8077\u5834\u3067AI\u3092\u4f7f\u3063\u3066\u4eba\u3092\u7f6e\u304d\u63db\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u4eba\u5de5\u77e5\u80fd\u3092\u6d3b\u7528\u3057\u59cb\u3081\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u3053\u308c\u306b\u3088\u308a\u904b\u55b6\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u65e5\u672c\u306eAI\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u5f37\u5316<\/strong><\/h3>\n

\u3053\u306e\u63d0\u643a\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u306e\u5c0e\u5165\u306b\u304a\u3044\u3066\u5148\u99c6\u8005\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3088\u3046\u3068\u3059\u308b\u3001\u65e5\u672c\u306e\u3088\u308a\u5927\u304d\u306a\u6226\u7565\u7684\u610f\u56f3\u3082\u660e\u3089\u304b\u306b\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

NTT\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u81ea\u5f8b\u578b\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u306b\u304a\u3044\u3066AI\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u7740\u5b9f\u306b\u63a8\u9032\u3057\u3066\u304d\u307e\u3057\u305f\u3002ElevenLabs\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001NTT\u30b0\u30eb\u30fc\u30d7\u306f\u4f1a\u8a71\u578bAI\u3084\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u5411\u3051\u305fAI\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u3055\u3089\u306b\u767a\u5c55\u3055\u305b\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u751f\u6210AI\u97f3\u58f0\u6280\u8853\u306e\u9032\u6b69\u3068\u65e5\u672c\u306b\u304a\u3051\u308b\u8fc5\u901f\u306a\u5546\u7528\u5316\u3092\u76ee\u7684\u3068\u3057\u3066\u3001NTT\u30c9\u30b3\u30e2\u30fb\u30d9\u30f3\u30c1\u30e3\u30fc\u30ba\u304c\u4ee5\u524dElevenLabs\u306b\u6295\u8cc7\u3057\u305f\u3053\u3068\u3092\u53d7\u3051\u3066\u884c\u308f\u308c\u305f\u3082\u306e\u3067\u3059\u3002.<\/p>\n

\u4f01\u696d\u306b\u3088\u308bAI\u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u9700\u8981\u306e\u9ad8\u307e\u308a\u306f\u3001\u65e5\u672c\u306e\u30c7\u30b8\u30bf\u30eb\u6210\u9577\u306b\u304a\u3044\u3066\u3001\u56fd\u5185\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3068\u6d77\u5916\u306eAI\u5c02\u9580\u5bb6\u3068\u306e\u63d0\u643a\u304c\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u3092\u793a\u5506\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3051\u308b\u6c42\u4eba\u60c5\u5831<\/strong><\/h3>\n

AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5358\u306a\u308b\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002.<\/p>\n

\u9280\u884c\u3001\u4fdd\u967a\u4f1a\u793e\u3001\u533b\u7642\u6a5f\u95a2\u3001\u5c0f\u58f2\u696d\u8005\u3001\u822a\u7a7a\u4f1a\u793e\u3001\u516c\u76ca\u4e8b\u696d\u4f1a\u793e\u3001\u653f\u5e9c\u6a5f\u95a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3044\u3066\u3001AI\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u304c\u5b58\u5728\u3057\u307e\u3059\u3002.<\/p>\n

\u3053\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308c\u3070\u3001\u4e88\u7d04\u306e\u53d7\u4ed8\u3001\u8acb\u6c42\u60c5\u5831\u306e\u7167\u4f1a\u3001\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u3001\u6ce8\u6587\u72b6\u6cc1\u306e\u78ba\u8a8d\u3001\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3001\u304a\u3088\u3073\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u3092\u300124\u6642\u9593365\u65e5\u4f53\u5236\u3067\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u4f1a\u8a71\u578bAI\u306e\u5229\u7528\u62e1\u5927\u306f\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u8005\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u4f01\u696d\u3001\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f01\u696d\u3001\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u3001\u305d\u3057\u3066\u4f01\u696d\u5411\u3051\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u7279\u5316\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308bAI\u5c02\u9580\u306e\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u3055\u3089\u306a\u308b\u5c55\u671b\u3092\u958b\u304f\u3082\u306e\u3067\u3059\u3002.<\/p>\n

\u4f01\u696d\u304c\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3078\u306e\u6295\u8cc7\u3092\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3001\u4eca\u5f8c\u6570\u5e74\u9593\u3067AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3078\u306e\u9700\u8981\u304c\u9ad8\u307e\u308b\u3068\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002.<\/p>\n

AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/strong><\/h3>\n

\u73fe\u4ee3\u306e\u6d88\u8cbb\u8005\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u3092\u901a\u3058\u3066\u3001\u5373\u6642\u7684\u304b\u3064\u500b\u5225\u5bfe\u5fdc\u3055\u308c\u305f\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

AI\u3092\u57fa\u76e4\u3068\u3057\u305f\u97f3\u58f0\u6280\u8853\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4f01\u696d\u306f24\u6642\u9593365\u65e5\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u52d5\u5fdc\u7b54\u306b\u6bd4\u3079\u3066\u3055\u3089\u306b\u81ea\u7136\u306a\u4f1a\u8a71\u5f62\u5f0f\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u97f3\u58f0\u5408\u6210\u6280\u8853\u3092\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u8907\u96d1\u306a\u4f1a\u8a71\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u3055\u3089\u306b\u3001AI\u306f\u3001\u901a\u8a71\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u5bfe\u5fdc\u6848\u306e\u63d0\u6848\u3001\u4f1a\u8a71\u306e\u7ffb\u8a33\u3001\u9867\u5ba2\u306e\u611f\u60c5\u5206\u6790\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u652f\u63f4\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

AI\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u6025\u901f\u306b\u4e3b\u6d41\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002.<\/p>\n

\u4f01\u696d\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u672a\u6765\u306b\u5411\u3051\u305f\u4e00\u6b69<\/strong><\/h3>\n

\u3053\u306e\u63d0\u643a\u306f\u3001\u5358\u306b\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6280\u8853\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u30af\u30e9\u30a6\u30c9\u901a\u4fe1\u3001\u305d\u3057\u3066\u30c7\u30b8\u30bf\u30eb\u306b\u3088\u308b\u4f01\u696d\u5909\u9769\u306e\u878d\u5408\u304c\u307e\u3059\u307e\u3059\u9032\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u65e5\u672c\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u306b\u3068\u3063\u3066\u3001\u3053\u306e\u63d0\u643a\u306f\u3001AI\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u901a\u4fe1\u3001\u30af\u30e9\u30a6\u30c9\u30a4\u30f3\u30d5\u30e9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3063\u305f\u5206\u91ce\u306b\u304a\u3044\u3066\u65b0\u305f\u306a\u53ef\u80fd\u6027\u3092\u5207\u308a\u62d3\u304f\u3082\u306e\u3067\u3059\u3002\u307e\u305f\u3001\u3053\u308c\u306f\u3001\u5b9f\u7528\u7684\u306aAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u3055\u307e\u3056\u307e\u306a\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046\u3068\u3059\u308b\u65e5\u672c\u306e\u53d6\u308a\u7d44\u307f\u3092\u5982\u5b9f\u306b\u7269\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>\n

AI\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6027\u80fd\u304c\u5411\u4e0a\u3059\u308b\u306b\u3064\u308c\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5c06\u6765\u7684\u306b\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u74b0\u3068\u306a\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u308b\u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u3088\u308a\u7684\u78ba\u306b\u5fdc\u3048\u3001\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u3001\u4eca\u65e5\u306e\u30c7\u30b8\u30bf\u30eb\u793e\u4f1a\u306b\u304a\u3044\u3066\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

In Japan, the customer experience (CX) sector has entered into a new era marked by the introduction of advanced AI technologies as the company NTT DOCOMO Business is collaborating with ElevenLabs Japan in developing innovative voice AI solutions for enterprise contact centers. This partnership brings together the advanced speech generation capabilities of ElevenLabs and the expertise of NTT DOCOMO Business in the use of AI technology within the business world. This collaboration is the product of the changes that are taking place in the customer experience industry and the role played by artificial intelligence in it. As organizations strive to increase customer satisfaction amidst escalating costs and a labor crunch, […]<\/p>\n","protected":false},"author":7,"featured_media":35494,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[189,92,8098],"tags":[2300,428,278,5246,5834],"ppma_author":[572],"class_list":["post-35493","post","type-post","status-publish","format-standard","has-post-thumbnail","category-cloud-communications-martech","category-martech","category-news-articles","tag-cloud-communications","tag-customer-experience","tag-digital-transformation","tag-elevenlabs","tag-ntt-docomo-business"],"yoast_head":"\nNTT DOCOMO Business Partners with ElevenLabs<\/title>\n<meta name=\"description\" content=\"NTT DOCOMO Business and ElevenLabs partner to deliver AI-powered voice solutions that enhance contact center operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/ntt-docomo-business-and-elevenlabs-partner-to-bring-ai-powered-voice-solutions-to-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NTT DOCOMO Business Partners with ElevenLabs\" \/>\n<meta property=\"og:description\" content=\"NTT DOCOMO Business and ElevenLabs partner to deliver AI-powered voice solutions that enhance contact center operations.\" \/>\n<meta property=\"og:url\" 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