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Fuji Electric has taken on AI Talk Training from Plus Alpha Consulting, to help up its customer service game at call centers. This AI training approach basically recreates real-life customer conversations, but it does it from data tied to earlier questions and how operators responded before, so employees can drill on those tricky, complex moments without too much guesswork. Since Fuji Electric deals with specialized industrial and infrastructure equipment, the call center folks really can\u2019t rely only on general scripts. They need solid technical know-how plus listening skills that are a little more advanced, so they can spot what customers are actually facing, even when the details are unclear. The […]<\/p>\n","protected":false},"author":7,"featured_media":35228,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,91,211,237,217,1838,206],"tags":[13772,755,13773,7069,1795],"ppma_author":[572],"class_list":["post-35194","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-hr-tech","category-japan","category-news","category-professional-development","category-quick-reads","category-regional","tag-ai-talk-training","tag-call-centers","tag-fuji-electric","tag-plus-alpha-consulting","tag-professional-development"],"yoast_head":"\n
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