{"id":34457,"date":"2026-06-17T11:12:44","date_gmt":"2026-06-17T11:12:44","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=34457"},"modified":"2026-06-17T11:12:44","modified_gmt":"2026-06-17T11:12:44","slug":"chatforce-launches-ai-customer-support-chatbot","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/chatforce-launches-ai-customer-support-chatbot\/","title":{"rendered":"ChatForce\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u7528\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f"},"content":{"rendered":"

\u30b3\u30de\u30fc\u30b9\u30fb\u30d5\u30a9\u30fc\u30b9<\/a> \u540c\u793e\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u306e\u4e00\u7a2e\u3067\u3042\u308b\u300cCS Chatbot\u300d\u3092\u3001\u81ea\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3001\u3053\u306e\u307b\u3069\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f\u3002 ChatForce<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u57fa\u672c\u7684\u306b\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u7684\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u4eba\u624b\u4e0d\u8db3\u304c\u9032\u307f\u3001\u904b\u7528\u30b3\u30b9\u30c8\u304c\u4e0a\u6607\u3057\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3059\u308b\u30c1\u30fc\u30e0\u304c\u5897\u3048\u3066\u3044\u308b\u4e2d\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u8fd1\u4ee3\u5316\u3092\u56f3\u3063\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u4eca\u56de\u306e\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u3088\u308a\u5927\u304d\u306a\u8ee2\u63db\u306e\u4e00\u74b0\u3067\u3042\u308b\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u307e\u3059\u3002 \u300cCS Chatbot\u300d\u3067\u306f\u3001AI\u306b\u3088\u308b\u5bfe\u8a71\u3068\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u81ea\u52d5\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u308a\u8907\u96d1\u306a\u8cea\u554f\u306b\u3064\u3044\u3066\u3082\u3001\u5fc5\u305a\u3057\u3082\u4eba\u9593\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u306a\u304f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Eclect\u3068Channel\u304c\u697d\u5929\u3067\u306e\u8ca9\u58f2\u8005\u4f53\u9a13\u3092\u6539\u5584<\/a><\/h4>\n

\u307e\u305f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001EC\u30c4\u30fc\u30eb\u3001\u4e88\u7d04\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u305d\u306e\u4ed6\u306e\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u6a5f\u80fd\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5358\u306b\u56de\u7b54\u3092\u5f97\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u901a\u3058\u3066\u76f4\u63a5\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b8c\u4e86\u3067\u304d\u308b\u3068\u3044\u3046\u70b9\u3067\u91cd\u8981\u3067\u3059\u3002 \u624b\u4f5c\u696d\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u524a\u6e1b\u3057\u300124\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5b89\u5b9a\u7dad\u6301\u3001\u305d\u3057\u3066\u9867\u5ba2\u3078\u306e\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Commerce Force just rolled out CS Chatbot, a sort of AI-powered customer support feature, sitting inside its ChatForce platform. Basically it\u2019s meant to take care of customer questions automatically across all kinds of places like websites, email, social media, and messaging apps, too. This launch feels like part of a bigger turn, since many companies are trying to modernize support when labor shortages are happening, operating costs are climbing, and more teams are leaning into generative AI. With CS Chatbot, you get AI driven conversations mixed with rule-based workflows. So, it can respond to the usual stuff, and also deal with the more involved questions using automated interactions, rather than […]<\/p>\n","protected":false},"author":7,"featured_media":34493,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[533,13639,13637,13638,428],"ppma_author":[572],"class_list":["post-34457","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-quick-reads","category-regional","tag-ai-agent","tag-chatforce","tag-commerce-force","tag-cs-chatbot","tag-customer-experience"],"yoast_head":"\nChatForce Debuts AI Customer Service Chatbot<\/title>\n<meta name=\"description\" content=\"ChatForce Introduces AI customer support automation with a new chatbot that streamlines customer service and improves response efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/chatforce-launches-ai-customer-support-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChatForce Debuts AI Customer Service Chatbot\" \/>\n<meta property=\"og:description\" content=\"ChatForce Introduces AI customer support automation with a new chatbot that streamlines customer service and improves response efficiency.\" \/>\n<meta property=\"og:url\" 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