{"id":34367,"date":"2026-06-16T12:26:05","date_gmt":"2026-06-16T12:26:05","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=34367"},"modified":"2026-06-16T12:26:05","modified_gmt":"2026-06-16T12:26:05","slug":"capai-ai-call-enhances-medical-phone-operations","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/health-tech\/capai-ai-call-enhances-medical-phone-operations\/","title":{"rendered":"Capai AI Call\u304c\u533b\u7642\u96fb\u8a71\u696d\u52d9\u3092\u5f37\u5316\u3057\u307e\u3059"},"content":{"rendered":"

Layered Inc. has launched “Capai AI Call,” an AI telephone service for medical institutions.<\/p>

Capai AI Call is a service that automates various phone calls received by medical institutions, such as appointment changes and consultations, through natural voice interaction with AI. Patients simply state their request as if they were talking to a person, and the AI ​​listens to the necessary information, organizes it, and shares it with the medical institution. This reduces the amount of phone work for medical staff to almost zero, supporting improved patient experience and increased operational efficiency in the medical field.<\/p>

\u8a08\u753b\u3068\u958b\u767a\u306e\u80cc\u666f<\/h4>

\u533b\u7642\u6a5f\u95a2\u3067\u306f\u4f9d\u7136\u3068\u3057\u3066\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u304c\u7d9a\u3044\u3066\u304a\u308a\u3001\u53d7\u4ed8\u30b9\u30bf\u30c3\u30d5\u3084\u770b\u8b77\u5e2b\u306e\u696d\u52d9\u8ca0\u62c5\u304c\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u96fb\u8a71\u5bfe\u5fdc\u306f\u3001\u53d7\u4ed8\u696d\u52d9\u3084\u8acb\u6c42\u696d\u52d9\u306e\u5408\u9593\u306b\u884c\u308f\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u60a3\u8005\u3078\u306e\u30b1\u30a2\u3092\u4e2d\u65ad\u305b\u3056\u308b\u3092\u5f97\u306a\u3044\u72b6\u6cc1\u306b\u3042\u308a\u307e\u3059\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Tokyo Hokuto’s DX Push Shows How Technology Is Reshaping Home Healthcare<\/a><\/h4>

\u3055\u3089\u306b\u3001\u4e00\u90e8\u306e\u75c5\u9662\u3067\u306f\u3001\u4e88\u7d04\u3084\u5730\u57df\u9023\u643a\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u7d50\u679c\u3001\u4eba\u4ef6\u8cbb\u3084\u904b\u55b6\u8cbb\u304c\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>

Layered<\/a> has been providing “Iver,” a push-button IVR (Interactive Voice Response) service, to help many medical institutions streamline their telephone operations. However, with conventional IVR systems, while inquiries could be routed, staff intervention was still required for things like appointment changes and consultations, making it difficult to eliminate telephone work altogether.<\/p>

To address these challenges, we developed “Capai AI Call,” an AI-powered telephone service for medical institutions.<\/p>

Capai AI Call\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u7136\u306a\u97f3\u58f0\u5bfe\u8a71\u306b\u3088\u308a\u3001\u307e\u308b\u3067\u4eba\u9593\u3068\u4f1a\u8a71\u3057\u3066\u3044\u308b\u304b\u306e\u3088\u3046\u306a\u611f\u899a\u3067\u60a3\u8005\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u304a\u7b54\u3048\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4e88\u7d04\u5909\u66f4\u3001\u53d7\u8a3a\u306b\u95a2\u3059\u308b\u76f8\u8ac7\u3001\u767a\u71b1\u6642\u306e\u76f8\u8ac7\u306a\u3069\u306b\u3064\u3044\u3066\u3001\u5bfe\u5fdc\u30b7\u30ca\u30ea\u30aa\u3084FAQ\u3092\u4e8b\u524d\u306b\u767b\u9332\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u5e45\u5e83\u3044\u96fb\u8a71\u3067\u306e\u3054\u8981\u671b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>

\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u5f0fIVR\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u5b9f\u73fe\u304c\u96e3\u3057\u304b\u3063\u305f\u96fb\u8a71\u696d\u52d9\u306e\u3055\u3089\u306a\u308b\u81ea\u52d5\u5316\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u533b\u7642\u5f93\u4e8b\u8005\u306e\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u53ef\u80fd\u306a\u9650\u308a\u30bc\u30ed\u306b\u8fd1\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Layered Inc. has launched “Capai AI Call,” an AI telephone service for medical institutions.Capai AI Call is a service that automates various phone calls received by medical institutions, such as appointment changes and consultations, through natural voice interaction with AI. Patients simply state their request as if they were talking to a person, and the AI ​​listens to the necessary information, organizes it, and shares it with the medical institution. This reduces the amount of phone work for medical staff to almost zero, supporting improved patient experience and increased operational efficiency in the medical field.Background of Planning and DevelopmentHealthcare institutions continue to face a chronic shortage of personnel, and the […]<\/p>\n","protected":false},"author":4,"featured_media":34368,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,89,211,237,206,85],"tags":[13615,13613,1363,392,13614],"ppma_author":[205],"class_list":["post-34367","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-health-tech","category-japan","category-news","category-regional","category-tech","tag-ai-phone-service","tag-capai-ai-call","tag-health-tech","tag-healthcare","tag-layered"],"yoast_head":"\nLayered 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