{"id":34230,"date":"2026-06-11T10:12:59","date_gmt":"2026-06-11T10:12:59","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=34230"},"modified":"2026-06-11T10:12:59","modified_gmt":"2026-06-11T10:12:59","slug":"mico-launches-ai-call-answering-to-reduce-missed-inquiries","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/mico-launches-ai-call-answering-to-reduce-missed-inquiries\/","title":{"rendered":"Mico\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u53d6\u308a\u3053\u307c\u3057\u3092\u6e1b\u3089\u3059AI\u96fb\u8a71\u5fdc\u7b54\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Mico Co., Ltd. is pleased to announce the launch of an AI-powered inbound call answering function for its AI telephone system, &ldquo;Mico Voice AI&rdquo;.<\/p><p>&ldquo;Mico Voice AI,&rdquo; which previously specialized in AI-powered outbound calling, now includes an inbound calling function, allowing for the automation and optimization of the entire telephone operation using AI in both outbound and inbound calls.<\/p><p>\u5f53\u793e\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u96fb\u8a71\u5fdc\u5bfe\u30b7\u30b9\u30c6\u30e0\u306f\u300124\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u81ea\u7136\u306a\u97f3\u58f0\u5bfe\u8a71\u3001\u305d\u3057\u3066\u7dca\u6025\u306e\u9867\u5ba2\u554f\u3044\u5408\u308f\u305b\u3092\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u8fc5\u901f\u306b\u8ee2\u9001\u3059\u308b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u55b6\u696d\u6642\u9593\u5916\u306b\u306fSMS\u3092\u901a\u3058\u305f\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3082\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u72b6\u6cc1\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3001\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u3092\u901a\u3058\u3066\u696d\u52d9\u52b9\u7387\u3068\u6210\u679c\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002.<\/p><p>\u201c<a href=\"https:\/\/mico-inc.com\/\" data-no-translation=\"\">Mico<\/a> Voice AI&rdquo; has supported the digital transformation of many companies in the fields of sales and customer support. Based on the large volume of incoming calls handled by our clients, as well as the need to handle calls on weekends and at night, there has been a growing demand for a similar system to handle inbound calls and for centralized management of outgoing and inbound call data.<\/p><h4><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/avilen-expands-enterprise-ai-governance-solutions\/\" rel=\"bookmark\">AVILEN\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u30ac\u30d0\u30ca\u30f3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5145<\/a><\/strong><\/h4><p>On the other hand, many challenges remain in corporate inbound call operations, such as missed inquiries due to outside business hours or insufficient staff, inconsistent response quality, and loss of time before handing over calls to the appropriate person. In response to these concerns, we developed and are now offering this function, which extends the AI &#8203;&#8203;voice dialogue technology cultivated in outbound calls to the inbound call domain.<\/p><h4><strong>What you can do with the AI &#8203;&#8203;call receiving (inbound) function<\/strong><\/h4><p>AI\u306f24\u6642\u9593365\u65e5\u4f53\u5236\u3067\u96fb\u8a71\u3092\u53d7\u3051\u4ed8\u3051\u3066\u304a\u308a\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u76f4\u3061\u306b\u62c5\u5f53\u8005\u306b\u8ee2\u9001\u3055\u308c\u307e\u3059\u3002\u9023\u7d61\u304c\u53d6\u308c\u306a\u3044\u65b9\u306b\u306f\u81ea\u52d5\u7684\u306bSMS\u304c\u9001\u4fe1\u3055\u308c\u3001\u96fb\u8a71\u3067\u306e\u5bfe\u5fdc\u3092\u5e0c\u671b\u3055\u308c\u306a\u3044\u304a\u5ba2\u69d8\u306b\u306fLINE\u3092\u3054\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u8a2d\u8a08\u3092\u901a\u3058\u3066\u6210\u7d04\u306e\u6a5f\u4f1a\u3092\u6700\u5927\u9650\u306b\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002.<\/p><p><strong>\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u5e74\u4e2d\u7121\u4f11\u306724\u6642\u9593\u4f53\u5236\u3067\u304a\u5fdc\u3048\u3057\u3066\u304a\u308a\u307e\u3059\u3002.<\/strong><\/p><p>AI handles incoming calls regardless of the day of the week, including holidays, late nights, and early mornings. Using voice recognition and natural language processing, it provides personalized responses that address customers by name and engage in natural conversations, instantly identifying the caller&rsquo;s request. This prevents lost opportunities by handling high-priority inquiries at any time of day.<\/p><p><strong>\u500b\u4eba\u3078\u306e\u8ee2\u9001\u3084\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066SMS\u306b\u3088\u308b\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/strong><\/p><p>\u95a2\u5fc3\u5ea6\u306e\u9ad8\u3044\u304a\u5ba2\u69d8\u306f\u3001\u76f4\u3061\u306b\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u8ee2\u9001\u3055\u308c\u307e\u3059\u3002\u8ee2\u9001\u524d\u306b\u767a\u4fe1\u8005\u60c5\u5831\u3068\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u5171\u6709\u3055\u308c\u308b\u305f\u3081\u3001\u62c5\u5f53\u8005\u306f\u3059\u3050\u306b\u672c\u984c\u306b\u5165\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u62c5\u5f53\u8005\u304c\u4e0d\u5728\u306e\u5834\u5408\u306f\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306b\u81ea\u52d5SMS\u304c\u9001\u4fe1\u3055\u308c\u3001\u96fb\u8a71\u3067\u306e\u9023\u7d61\u304c\u53d6\u308a\u306b\u304f\u3044\u304a\u5ba2\u69d8\u306b\u306fLINE\u3078\u306e\u767b\u9332\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u3001SMS\u3001LINE\u3092\u6a2a\u65ad\u3057\u305f\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u8a2d\u8a08\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p><p><strong>\u901a\u8a71\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u30fb\u5206\u6790\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002.<\/strong><\/p><p>\u7740\u4fe1\u3001\u5fdc\u7b54\u3001\u8ee2\u9001\u306e\u5404\u901a\u8a71\u7387\u3092\u53ef\u8996\u5316\u3057\u3001PDCA\u30b5\u30a4\u30af\u30eb\u306e\u5b9f\u65bd\u306b\u5411\u3051\u305f\u57fa\u76e4\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u901a\u8a71\u306f\u81ea\u52d5\u7684\u306b\u9332\u97f3\u3055\u308c\u3001\u54c1\u8cea\u7ba1\u7406\u3084\u30b9\u30bf\u30c3\u30d5\u306e\u7814\u4fee\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002CRM\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u901a\u8a71\u5185\u5bb9\u3084\u5bfe\u5fdc\u7d50\u679c\u304c\u81ea\u52d5\u7684\u306b\u8a18\u9332\u3055\u308c\u308b\u305f\u3081\u3001\u60c5\u5831\u306e\u5171\u6709\u3084\u6d3b\u7528\u304c\u500b\u3005\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u4f9d\u5b58\u3059\u308b\u3053\u3068\u3092\u9632\u304e\u307e\u3059\u3002.<\/p><h4><strong>\u4e3b\u306a\u6a5f\u80fd\u306e\u3054\u7d39\u4ecb<\/strong><\/h4><ul>\n<li><strong>\u55b6\u696d\u6642\u9593\u5916\u306e\u3054\u9023\u7d61\u306b\u3064\u3044\u3066\uff1a<\/strong> AI\u306f\u4f11\u65e5\u3084\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3044\u307e\u3059\u3002.<\/li>\n<li><strong>\u5bfe\u8a71\u578bAI\u3068\u306e\u81ea\u7136\u306a\u4f1a\u8a71\uff1a<\/strong> \u97f3\u58f0\u8a8d\u8b58\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u901a\u3058\u3066\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u5fdc\u7b54\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u306e\u81ea\u52d5\u632f\u308a\u5206\u3051\uff1a<\/strong> \u30ad\u30fc\u30dc\u30fc\u30c9\u5165\u529b\u3068\u6761\u4ef6\u4ed8\u304d\u97f3\u58f0\u8a8d\u8b58\u5206\u6790\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u7684\u306b\u632f\u308a\u5206\u3051\u307e\u3059\u3002.<\/li>\n<li><strong>\u6709\u671b\u898b\u8fbc\u307f\u5ba2\u306e\u5f15\u304d\u7d99\u304e\uff1a<\/strong> \u95a2\u5fc3\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7279\u5b9a\u3057\u3001\u76f4\u3061\u306b\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u5f15\u304d\u7d99\u304e\u307e\u3059\u3002.<\/li>\n<li><strong>\u3055\u3055\u3084\u304d\u30e1\u30c3\u30bb\u30fc\u30b8\uff1a<\/strong> \u8ee2\u9001\u524d\u306b\u3001\u767a\u4fe1\u8005\u60c5\u5831\u306e\u97f3\u58f0\u901a\u77e5\u3068\u78ba\u8a8d\u3092\u884c\u3044\u307e\u3059\u3002.<\/li>\n<li><strong>\u901a\u8a71\u4e2d\u306e\u81ea\u52d5SMS\u9001\u4fe1\uff1a<\/strong> \u3054\u4e88\u7d04\u7528\u306e\u30ea\u30f3\u30af\u3084\u3054\u6848\u5185\u8cc7\u6599\u306a\u3069\u306f\u3001\u3059\u3050\u306bSMS\u3067\u304a\u9001\u308a\u3044\u305f\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>LINE\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306e\u9023\u643a\uff1a<\/strong> SMS\u3092\u9001\u4fe1\u3057\u305f\u5f8c\u3001LINE\u3078\u306e\u767b\u9332\u3092\u4fc3\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<li><strong>\u901a\u8a71\u5c65\u6b74\u30ec\u30dd\u30fc\u30c8\uff1a<\/strong> \u7740\u4fe1\u4ef6\u6570\u3001\u5fdc\u7b54\u7387\u3001\u8ee2\u9001\u7387\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u8868\u793a\u3002.<\/li>\n<li><strong>\u901a\u8a71\u9332\u97f3\u30fb\u8a18\u9332\uff1a<\/strong> \u3059\u3079\u3066\u306e\u7740\u4fe1\u306f\u81ea\u52d5\u7684\u306b\u9332\u97f3\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u54c1\u8cea\u7ba1\u7406\u3084\u7814\u4fee\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002.<\/li>\n<\/ul><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000174.000040834.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Mico Co., Ltd. is pleased to announce the launch of an AI-powered inbound call answering function for its AI telephone system, &ldquo;Mico Voice AI&rdquo;.&ldquo;Mico Voice AI,&rdquo; which previously specialized in AI-powered outbound calling, now includes an inbound calling function, allowing for the automation and optimization of the entire telephone operation using AI in both outbound and inbound calls.Our AI-powered call handling system provides 24\/7 support, natural voice interaction, and rapid transfer of urgent customer inquiries to the appropriate representative. In addition, we offer cross-channel support via SMS outside of business hours. By flexibly responding to customer needs and circumstances, we aim to improve the customer experience and contribute to increased [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":34221,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,206,85],"tags":[218,13452,13451,13450,105,5491,13448,106,13449],"ppma_author":[205],"class_list":["post-34230","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-regional","category-tech","tag-ai","tag-call-recording","tag-crm-integration","tag-inbound-calling","tag-itbusinesstoday","tag-mico","tag-mico-voice-ai","tag-news","tag-outbound-phone-operation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mico Unveils AI Call Answering to Reduce Missed Inquiries<\/title>\n<meta name=\"description\" content=\"Mico launches AI-powered inbound calling for Mico Voice AI, enabling end-to-end automation of inbound and outbound phone operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/mico-launches-ai-call-answering-to-reduce-missed-inquiries\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mico Unveils AI Call Answering to Reduce Missed Inquiries\" \/>\n<meta property=\"og:description\" content=\"Mico launches AI-powered inbound calling for Mico Voice AI, enabling end-to-end automation of inbound and outbound phone operations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/mico-launches-ai-call-answering-to-reduce-missed-inquiries\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-11T10:12:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/06\/Mico-launches-AI-powered-call-answering-function.-Combined-with.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" 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