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Eclect and Channel Corporation have entered into a technology partnership to help upgrade customer support workflows for companies selling on Rakuten Ichiba. Honestly, the point is to get things working together, kind of cleaner and faster the partnership will focus on bridging Rakuten\u2019s messaging system, called R-Messe, with ChannelTalk, which is an AI powered customer communication platform. That way merchants can manage their inquiries from one screen or single interface, instead of juggling multiple tools, and it should make day to day replies more steady, and less messy. For many e-commerce businesses on Rakuten Ichiba, managing customer interactions has been a challenge because R-Messe comes with its own specifications and […]<\/p>\n","protected":false},"author":7,"featured_media":33955,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[533,555,428,5636,13381],"ppma_author":[572],"class_list":["post-33954","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-agent","tag-channel-corporation","tag-customer-experience","tag-eclect","tag-rakuten-market"],"yoast_head":"\n
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