{"id":33667,"date":"2026-05-29T11:33:16","date_gmt":"2026-05-29T11:33:16","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=33667"},"modified":"2026-05-29T11:33:16","modified_gmt":"2026-05-29T11:33:16","slug":"scene-live-and-dr-tel-launch-ai-call-management-solution","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/scene-live-and-dr-tel-launch-ai-call-management-solution\/","title":{"rendered":"\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u3068Dr.Tel\u304cAI\u901a\u8a71\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"

\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u306f \u30b9\u30bf\u30b8\u30a2\u30e0<\/a>, AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u300cDr.Tel.\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5fdc\u5bfe\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e00\u65b9\u3067\u3001\u901a\u8a71\u8a55\u4fa1\u3084\u30b9\u30bf\u30c3\u30d5\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u4f9d\u7136\u3068\u3057\u3066\u5b58\u5728\u3059\u308b\u81a8\u5927\u306a\u624b\u4f5c\u696d\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u306f\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u30fb\u751f\u7523\u6027\u5411\u4e0a\u306b\u7279\u5316\u3057\u305f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30b7\u30b9\u30c6\u30e0\u300c\u30ea\u30b9\u30ca\u30d3\u300d\u3068\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u300cOSORA\u300d\u3092\u3059\u3067\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30b7\u30b9\u30c6\u30e0\u3092\u6539\u5584\u3057\u3066\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u7ba1\u7406\u8005\u304c\u624b\u4f5c\u696d\u3067\u96fb\u8a71\u3092\u805e\u304d\u3001\u4f1a\u8a71\u3092\u66f8\u304d\u8d77\u3053\u3057\u3001\u5bfe\u5fdc\u3092\u8a55\u4fa1\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4e00\u4eba\u305a\u3064\u6307\u5c0e\u3057\u3066\u3044\u307e\u3059\u3002\u6642\u9593\u304c\u304b\u304b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u77db\u76fe\u304c\u751f\u3058\u3001\u6700\u7d42\u7684\u306b\u306f\u696d\u52d9\u5168\u4f53\u304c\u9045\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002.<\/p>\n

\u4eca\u56de\u306e\u5354\u696d\u306f\u3001lisnavi\u3068Dr.Tel\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u5fdc\u5bfe\u8a55\u4fa1\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u305f\u3082\u306e\u3002Dr.Tel\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u3001\u611f\u60c5\u5206\u6790\u3001AI\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u30e2\u30c7\u30eb\u3092\u7528\u3044\u3066\u901a\u8a71\u9332\u97f3\u3092\u81ea\u52d5\u5206\u6790\u3002\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u628a\u63e1\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u54c1\u8cea\u3001\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u306e\u9069\u5207\u6027\u306a\u3069\u3092\u3001\u5404\u793e\u304c\u8a2d\u5b9a\u3057\u305f\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Ringbull\u3001E\u30b3\u30de\u30fc\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u306b\u5411\u3051\u30663\u5104\u5186\u3092\u8abf\u9054<\/a><\/h4>\n

\u3053\u3053\u3067\u306e\u8003\u3048\u65b9\u306f\u3001\u5358\u306b\u901a\u8a71\u91cf\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5b9f\u969b\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n

\u3059\u3067\u306b\u30ea\u30b9\u30ca\u30d3\u3092\u3054\u5229\u7528\u306e\u4f01\u696d\u69d8\u3078\u3001, \u30b7\u30fc\u30f3\u30e9\u30a4\u30d6<\/a> \u306f\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u54c1\u8cea\u7ba1\u7406\u3068\u4eba\u6750\u80b2\u6210\u306e\u305f\u3081\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001Dr.Tel\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002Dr.Tel\u306f\u4f7f\u7528\u3059\u308b\u901a\u8a71\u30c4\u30fc\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u97f3\u58f0\u30c7\u30fc\u30bf\u3068\u9023\u52d5\u3059\u308b\u305f\u3081\u3001\u4e21\u793e\u306f\u3053\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u3055\u307e\u3056\u307e\u306a\u74b0\u5883\u3067\u67d4\u8edf\u306b\u6a5f\u80fd\u3059\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u30ea\u30b9\u30ca\u30d3\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u4f5c\u6210\u3001\u30de\u30eb\u30c1\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u8907\u6570\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u5546\u54c1\u3092\u4e00\u5ea6\u306b\u6271\u3046\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3001\u7d50\u679c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3084\u65e5\u3005\u306e\u696d\u52d9\u3092\u3053\u306a\u3059\u306b\u306f\u81ea\u52d5\u5316\u304c\u5fc5\u8981\u3067\u3059\u3002.<\/p>\n

\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u901a\u3058\u3066\u3001\u4e21\u793e\u306f\u55b6\u696d\u3084\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u30a8\u30d3\u30c7\u30f3\u30b9\u306b\u57fa\u3065\u3044\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3078\u3068\u9032\u3093\u3067\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001AI\u304c\u53cd\u5fa9\u7684\u306a\u8a55\u4fa1\u4f5c\u696d\u3092\u5f15\u304d\u53d7\u3051\u308b\u4e00\u65b9\u3067\u3001\u30de\u30cd\u30b8\u30e3\u30fc\u306f\u30eb\u30fc\u30c6\u30a3\u30f3\u30fb\u30c1\u30a7\u30c3\u30af\u306b\u8ffd\u308f\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u771f\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Scene Live has started a collaboration with Stadium, the company behind the AI-powered customer service quality management tool Dr.Tel. The partnership is aimed at helping call centers improve response quality while also cutting down the massive amount of manual work that still exists in call evaluation and staff training. Scene Live already provides outbound call system lisnavi and inbound system OSORA, both focused on improving efficiency and productivity in telephone operations. But even with improved call systems in place, a lot of companies still end up with managers manually listening to the calls, then transcribing the conversations, then rating the responses, and coaching agents one by one. It just takes […]<\/p>\n","protected":false},"author":7,"featured_media":33668,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[428,4099,13187,4069,6248],"ppma_author":[572],"class_list":["post-33667","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-customer-experience","tag-generation-ai","tag-quality-management-solution","tag-scene-live","tag-stadium"],"yoast_head":"\nScene 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