{"id":33667,"date":"2026-05-29T11:33:16","date_gmt":"2026-05-29T11:33:16","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=33667"},"modified":"2026-05-29T11:33:16","modified_gmt":"2026-05-29T11:33:16","slug":"scene-live-and-dr-tel-launch-ai-call-management-solution","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/scene-live-and-dr-tel-launch-ai-call-management-solution\/","title":{"rendered":"\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u3068Dr.Tel\u304cAI\u901a\u8a71\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u306f <a href=\"https:\/\/www.stadium.com\/\" data-no-translation=\"\">Stadium<\/a>, AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u300cDr.Tel.\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5fdc\u5bfe\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e00\u65b9\u3067\u3001\u901a\u8a71\u8a55\u4fa1\u3084\u30b9\u30bf\u30c3\u30d5\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u4f9d\u7136\u3068\u3057\u3066\u5b58\u5728\u3059\u308b\u81a8\u5927\u306a\u624b\u4f5c\u696d\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>\u30b7\u30fc\u30f3\u30e9\u30a4\u30d6\u306f\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u30fb\u751f\u7523\u6027\u5411\u4e0a\u306b\u7279\u5316\u3057\u305f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30b7\u30b9\u30c6\u30e0\u300c\u30ea\u30b9\u30ca\u30d3\u300d\u3068\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u300cOSORA\u300d\u3092\u3059\u3067\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30b7\u30b9\u30c6\u30e0\u3092\u6539\u5584\u3057\u3066\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u7ba1\u7406\u8005\u304c\u624b\u4f5c\u696d\u3067\u96fb\u8a71\u3092\u805e\u304d\u3001\u4f1a\u8a71\u3092\u66f8\u304d\u8d77\u3053\u3057\u3001\u5bfe\u5fdc\u3092\u8a55\u4fa1\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4e00\u4eba\u305a\u3064\u6307\u5c0e\u3057\u3066\u3044\u307e\u3059\u3002\u6642\u9593\u304c\u304b\u304b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u77db\u76fe\u304c\u751f\u3058\u3001\u6700\u7d42\u7684\u306b\u306f\u696d\u52d9\u5168\u4f53\u304c\u9045\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002.<\/p><p>The new collaboration connects lisnavi with Dr.Tel&rsquo;s AI-based response evaluation system. Dr.Tel automatically analyzes call recordings using speech recognition, sentiment analysis, and AI scoring models. It can evaluate areas like understanding customer needs, communication quality, and closing appropriateness based on standards set by each company.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ringbull-raises-%c2%a5300m-for-global-e-commerce-expansion\/\" rel=\"bookmark\">Ringbull Raises &yen;300M for Global E-Commerce Expansion<\/a><\/h4><p>\u3053\u3053\u3067\u306e\u8003\u3048\u65b9\u306f\u3001\u5358\u306b\u901a\u8a71\u91cf\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5b9f\u969b\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002.<\/p><p>\u3059\u3067\u306b\u30ea\u30b9\u30ca\u30d3\u3092\u3054\u5229\u7528\u306e\u4f01\u696d\u69d8\u3078\u3001, <a href=\"https:\/\/scene-live.com\/\" data-no-translation=\"\">Scene Live<\/a> \u306f\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u54c1\u8cea\u7ba1\u7406\u3068\u4eba\u6750\u80b2\u6210\u306e\u305f\u3081\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001Dr.Tel\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002Dr.Tel\u306f\u4f7f\u7528\u3059\u308b\u901a\u8a71\u30c4\u30fc\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u97f3\u58f0\u30c7\u30fc\u30bf\u3068\u9023\u52d5\u3059\u308b\u305f\u3081\u3001\u4e21\u793e\u306f\u3053\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u3055\u307e\u3056\u307e\u306a\u74b0\u5883\u3067\u67d4\u8edf\u306b\u6a5f\u80fd\u3059\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002.<\/p><p>\u30ea\u30b9\u30ca\u30d3\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u4f5c\u6210\u3001\u30de\u30eb\u30c1\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u8907\u6570\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u5546\u54c1\u3092\u4e00\u5ea6\u306b\u6271\u3046\u3088\u3046\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3001\u7d50\u679c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3084\u65e5\u3005\u306e\u696d\u52d9\u3092\u3053\u306a\u3059\u306b\u306f\u81ea\u52d5\u5316\u304c\u5fc5\u8981\u3067\u3059\u3002.<\/p><p>\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u901a\u3058\u3066\u3001\u4e21\u793e\u306f\u55b6\u696d\u3084\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u30a8\u30d3\u30c7\u30f3\u30b9\u306b\u57fa\u3065\u3044\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3078\u3068\u9032\u3093\u3067\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001AI\u304c\u53cd\u5fa9\u7684\u306a\u8a55\u4fa1\u4f5c\u696d\u3092\u5f15\u304d\u53d7\u3051\u308b\u4e00\u65b9\u3067\u3001\u30de\u30cd\u30b8\u30e3\u30fc\u306f\u30eb\u30fc\u30c6\u30a3\u30f3\u30fb\u30c1\u30a7\u30c3\u30af\u306b\u8ffd\u308f\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u771f\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Scene Live has started a collaboration with Stadium, the company behind the AI-powered customer service quality management tool Dr.Tel. The partnership is aimed at helping call centers improve response quality while also cutting down the massive amount of manual work that still exists in call evaluation and staff training.Scene Live already provides outbound call system lisnavi and inbound system OSORA, both focused on improving efficiency and productivity in telephone operations. But even with improved call systems in place, a lot of companies still end up with managers manually listening to the calls, then transcribing the conversations, then rating the responses, and coaching agents one by one. It just takes time, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":33668,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[428,4099,13187,4069,6248],"ppma_author":[572],"class_list":["post-33667","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-customer-experience","tag-generation-ai","tag-quality-management-solution","tag-scene-live","tag-stadium"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Scene Live and Dr.Tel Advance AI Call Analytics<\/title>\n<meta name=\"description\" content=\"Scene Live and Dr.Tel collaborate to deliver AI-powered call quality management solutions for contact center operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/scene-live-and-dr-tel-launch-ai-call-management-solution\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scene Live and Dr.Tel Advance AI Call Analytics\" \/>\n<meta property=\"og:description\" content=\"Scene Live and Dr.Tel collaborate to deliver AI-powered call quality management solutions for contact center operations.\" \/>\n<meta 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