{"id":33635,"date":"2026-05-29T11:26:23","date_gmt":"2026-05-29T11:26:23","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=33635"},"modified":"2026-05-29T11:26:23","modified_gmt":"2026-05-29T11:26:23","slug":"righttouch-and-insuremo-expand-insurance-digital-solutions","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/righttouch-and-insuremo-expand-insurance-digital-solutions\/","title":{"rendered":"RightTouch\u3068InsureMO\u304c\u4fdd\u967a\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5927"},"content":{"rendered":"

\u4f01\u696d\u5411\u3051AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d5\u30e9\u3092\u63d0\u4f9b\u3059\u308b\u30e9\u30a4\u30c8\u30bf\u30c3\u30c1\u682a\u5f0f\u4f1a\u793e\u3068\u3001\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u767a\u306e\u4fdd\u967a\u30df\u30c9\u30eb\u30aa\u30d5\u30a3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u958b\u767a\u3059\u308bInsureMO\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u4fdd\u967a\u696d\u754c\u306b\u7279\u5316\u3057\u305fCX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u5411\u4e0a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002.<\/p>\n

\u4eca\u56de\u306e\u5354\u696d\u306b\u3088\u308a\u3001RightTouch\u306eQANT\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068InsureMO\u306e\u4fdd\u967a\u30df\u30c9\u30eb\u30aa\u30d5\u30a3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4fdd\u967a\u4f1a\u793e\u304c\u4fdd\u6709\u3059\u308b\u5546\u54c1\u30ed\u30b8\u30c3\u30af\u3084\u5951\u7d04\u30c7\u30fc\u30bf\u3092\u6709\u6a5f\u7684\u306b\u7d44\u307f\u5408\u308f\u305b\u305f\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u3001Web\u30b5\u30a4\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u6df7\u4e71\u3084\u56f0\u96e3\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002.<\/p>\n

\u5b9f\u65bd\u306e\u80cc\u666f<\/strong><\/p>\n

\u30e9\u30a4\u30c8\u30bf\u30c3\u30c1<\/a> \u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9818\u57df\u5411\u3051\u306e\u88fd\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u91d1\u878d\u3001\u901a\u4fe1\u3001\u88fd\u9020\u306a\u3069\u5e45\u5e83\u3044\u696d\u754c\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30b9\u30de\u30c3\u30b7\u30e5\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306e\u6539\u5584\u3092\u76ee\u6307\u3059<\/a><\/h4>\n

QANT\u30b7\u30ea\u30fc\u30ba\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u524d\u306e\u9867\u5ba2\u884c\u52d5\u3092\u53ef\u8996\u5316\u3057\u3001\u4e3b\u4f53\u7684\u306b\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308bWeb\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cQANT Web\u300d\u3084\u3001\u81ea\u5f8b\u578bAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u300cQANT Speak\u300d\u306a\u30696\u3064\u306e\u88fd\u54c1\u3092\u63d0\u4f9b\u3002\u3053\u308c\u3089\u306e\u88fd\u54c1\u3092\u7d71\u5408\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3055\u305b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002.<\/p>\n

\u3053\u308c\u307e\u3067\u4fdd\u967a\u696d\u754c\u3067\u306f\u3001\u624b\u7d9a\u304d\u3084\u554f\u3044\u5408\u308f\u305b\u306b\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30c7\u30fc\u30bf\u9023\u643a\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u5404\u793e\u72ec\u81ea\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306f\u958b\u767a\u8ca0\u62c5\u304c\u5927\u304d\u304f\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067 \u30a4\u30f3\u30b7\u30e5\u30a2MO<\/a>, \u307e\u305f\u3001\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3092\u8ffd\u52a0\u958b\u767a\u306a\u3057\u3067\u5b9f\u73fe\u3057\u3001\u4fdd\u967a\u6599\u306e\u304a\u898b\u7a4d\u308a\u3084\u3054\u5951\u7d04\u5185\u5bb9\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u5404\u7a2e\u304a\u624b\u7d9a\u304d\u307e\u3067\u3001\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092QANT\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n

\u5177\u4f53\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3068\u3057\u3066\u306f\u3001Web\u4e0a\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u4fdd\u967a\u6599\u306e\u898b\u7a4d\u3082\u308a\u3084\u5951\u7d04\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u30a6\u30a7\u30d6\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cQANT Web\u300d\u306b\u7d71\u5408\u3055\u308c\u305f\u5bfe\u8a71\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cQANT Web Agent\u300d\u306f\u3001\u898b\u7a4d\u3082\u308a\u3084\u5951\u7d04\u7533\u3057\u8fbc\u307f\u306b\u884c\u304d\u8a70\u307e\u3063\u305f\u304a\u5ba2\u3055\u307e\u306b\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u767b\u5834\u3002\u304a\u5ba2\u3055\u307e\u306b\u5bc4\u308a\u6dfb\u3044\u3001\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3057\u3001\u9078\u629e\u80a2\u306e\u691c\u8a0e\u3092\u4fc3\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u300cInsureMO\u300d\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u4fdd\u967a\u6599\u7b97\u51fa\u30ed\u30b8\u30c3\u30af\u3092\u9069\u5207\u306b\u53c2\u7167\u3057\u306a\u304c\u3089\u3001\u9069\u5207\u306a\u63d0\u6848\u3092\u884c\u3046\u305f\u3081\u306e\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n

\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

RightTouch Co., Ltd., which provides AI contact center infrastructure for enterprises, and InsureMO Co., Ltd., which develops insurance middle office platforms originating from Singapore, will begin offering CX (Customer Experience) improvement solutions specifically for the insurance industry. This collaboration will enable seamless integration between RightTouch’s QANT platform and InsureMO’s insurance middle office platform. This will allow for highly personalized support that organically combines the product logic and contract data held by insurance companies to address customer confusion and difficulties on websites. Background of Implementation RightTouch provides products for the contact center domain of enterprise companies and is being adopted in a wide range of industries, including finance, telecommunications, and manufacturing. 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