{"id":33523,"date":"2026-05-27T11:15:03","date_gmt":"2026-05-27T11:15:03","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=33523"},"modified":"2026-05-27T11:15:03","modified_gmt":"2026-05-27T11:15:03","slug":"avaya-and-avatarin-enhance-ai-communication-platforms","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/avaya-and-avatarin-enhance-ai-communication-platforms\/","title":{"rendered":"Avaya\u3068avatarin\u3001AI\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5f37\u5316"},"content":{"rendered":"<p>Avaya\u3068\u6771\u4eac\u3092\u62e0\u70b9\u3068\u3059\u308b\u30ed\u30dc\u30c3\u30c8\u4f01\u696davatarin\u306f\u3001\u5c0f\u58f2\u5e97\u3001\u7a7a\u6e2f\u3001\u30ad\u30aa\u30b9\u30af\u3001\u30b5\u30fc\u30d3\u30b9\u30ab\u30a6\u30f3\u30bf\u30fc\u3001\u516c\u5171\u65bd\u8a2d\u306a\u3069\u306e\u7269\u7406\u7684\u74b0\u5883\u306bAI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306b\u63d0\u643a\u3092\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30a2\u30a4\u30c7\u30a2\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u3068\u7269\u7406\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5225\u3005\u306b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30ed\u30dc\u30c3\u30c8\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30921\u3064\u306e\u5171\u6709\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u4e21\u793e\u306fAvaya Infinity\u3068avatarin\u306e\u30ed\u30dc\u30c3\u30c8\u5de5\u5b66\u304a\u3088\u3073AI\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u3001avatarin\u304c\u300cOne Intelligence\u300d\u3068\u547c\u3076\u3082\u306e\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u7c21\u5358\u306b\u8a00\u3048\u3070\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30ed\u30dc\u30c3\u30c8\u3001\u30b5\u30a4\u30cd\u30fc\u30b8\u3001\u30a6\u30a7\u30d6\u30b7\u30b9\u30c6\u30e0\u3001\u97f3\u58f0\u30b5\u30dd\u30fc\u30c8\u3001\u305d\u3057\u3066\u4eba\u9593\u306e\u5f93\u696d\u54e1\u3059\u3079\u3066\u304c\u3001\u5207\u308a\u96e2\u3055\u308c\u305f\u30c1\u30e3\u30cd\u30eb\u306e\u3088\u3046\u306b\u52d5\u4f5c\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u540c\u3058\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u52d5\u4f5c\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002.<\/p>\n<p>\u3053\u3053\u3067\u306e\u5927\u304d\u306a\u5909\u5316\u306f\u3001\u4f01\u696d\u304c\u57fa\u672c\u7684\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5b9f\u9a13\u3092\u8d85\u3048\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u4f01\u696d\u306f\u4eca\u3001\u9867\u5ba2\u304c\u4f9d\u7136\u3068\u3057\u3066\u4eba\u9593\u306e\u5224\u65ad\u3001\u30af\u30ea\u30fc\u30f3\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30b5\u30dd\u30fc\u30c8\u30d1\u30b9\u3001\u5171\u611f\u3001\u307e\u305f\u306f\u591a\u8a00\u8a9e\u30d8\u30eb\u30d7\u3092\u5fc5\u8981\u3068\u3059\u308b\u5b9f\u4e16\u754c\u306e\u30b5\u30fc\u30d3\u30b9\u8a2d\u5b9a\u3067\u5b9f\u969b\u306b\u52d5\u4f5c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308bAI\u30b7\u30b9\u30c6\u30e0\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-voice-transforms-enterprise-communication-tools\/\" rel=\"bookmark\">AI\u30dc\u30a4\u30b9\u304c\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u5909\u9769<\/a><\/h4>\n<p>\u5404\u793e\u306e\u4e8b\u4f8b\u3092\u898b\u308c\u3070\u3001\u305d\u308c\u306f\u660e\u3089\u304b\u3067\u3059\u3002\u5c0f\u58f2\u696d\u3067\u306f\u3001\u30a2\u30d0\u30bf\u30fc\u30fb\u30ed\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u306e\u30b9\u30de\u30fc\u30c8\u30db\u30fc\u30e0\u88fd\u54c1\u306e\u6bd4\u8f03\u3001\u5728\u5eab\u78ba\u8a8d\u3001\u4e92\u63db\u6027\u306e\u554f\u984c\u3092\u8aac\u660e\u3057\u305f\u5f8c\u3001\u5bfe\u8a71\u306e\u5c65\u6b74\u304c\u3059\u3079\u3066\u6b8b\u3063\u3066\u3044\u308b\u4eba\u9593\u306e\u96fb\u6c17\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306b\u4f1a\u8a71\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u60c5\u5831\u306e\u7e70\u308a\u8fd4\u3057\u306a\u3057\u3002\u3084\u308a\u76f4\u3057\u3082\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n<p>\u3053\u308c\u3068\u540c\u3058\u8003\u3048\u65b9\u306f\u7a7a\u6e2f\u3067\u3082\u6709\u52b9\u3067\u3059\u3002\u9045\u308c\u3066\u3057\u307e\u3063\u305f\u65c5\u884c\u8005\u306f\u3001\u30b2\u30fc\u30c8\u306e\u305d\u3070\u3067AI\u3092\u642d\u8f09\u3057\u305f\u30ed\u30dc\u30c3\u30c8\u306b\u8fd1\u3065\u304d\u3001\u591a\u8a00\u8a9e\u3067\u52a9\u3051\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p>\u4f55 <a href=\"https:\/\/www.avaya.com\/\">\u30a2\u30d0\u30e4<\/a> \u305d\u3057\u3066 <a href=\"https:\/\/about.avatarin.com\/\">\u30a2\u30d0\u30bf\u30fc\u30ea\u30f3<\/a> \u3053\u3053\u3067\u672c\u5f53\u306b\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u5225\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30ec\u30a4\u30e4\u30fc\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002AI\u304c\u767a\u898b\u3068\u8abf\u6574\u3092\u884c\u3044\u3001\u5224\u65ad\u304c\u5fc5\u8981\u306a\u5834\u9762\u3067\u306f\u4eba\u9593\u304c\u4ecb\u5165\u3059\u308b\u3001\u5171\u6709\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u3053\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30fb\u30e2\u30c7\u30eb\u304c\u3001\u4eca\u3001\u4f01\u696d\u306b\u304a\u3051\u308bAI\u5c0e\u5165\u306e\u672c\u5f53\u306e\u65b9\u5411\u6027\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Avaya and Tokyo-based robotics company avatarin are expanding their partnership to bring AI-powered customer service into physical environments like retail stores, airports, kiosks, service counters, and public facilities. The idea is to connect AI agents, robotics, and human support into one shared system instead of keeping digital and physical customer experiences separate. The companies are combining Avaya Infinity with avatarin\u2019s robotics and AI interaction technologies to create what avatarin calls \u2018One Intelligence.\u2019 In simple terms, it means AI agents, robots, signage, web systems, voice support, and human employees all work from the same context instead of operating like disconnected channels. The bigger shift here is that enterprises are going beyond [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":33524,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,207,237,85],"tags":[1217,13144,13145,465,428],"ppma_author":[572],"class_list":["post-33523","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-international","category-news","category-tech","tag-ai-powered","tag-avatarin","tag-avaya","tag-contact-center","tag-customer-experience"],"yoast_head":"<!-- This site is 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