{"id":33415,"date":"2026-05-26T10:45:12","date_gmt":"2026-05-26T10:45:12","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=33415"},"modified":"2026-05-26T10:45:12","modified_gmt":"2026-05-26T10:45:12","slug":"mobilus-introduces-hallucination-control-ai-chatbot","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mobilus-introduces-hallucination-control-ai-chatbot\/","title":{"rendered":"\u30e2\u30d3\u30e9\u30b9\u3001\u5e7b\u899a\u30b3\u30f3\u30c8\u30ed\u30fc\u30ebAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u767a\u8868"},"content":{"rendered":"<p>Mobilus Co., Ltd., a developer and provider of CX solutions for contact centers, is pleased to announce the development and launch of &#8220;MOBI BOT RAG Answer Management,&#8221; a RAG type chatbot utilizing the generation AI function, a new feature of its chatbot &#8220;MOBI BOT\u00ae,&#8221; starting May 26, 2026. The purpose of providing this function is to improve the accuracy of responses, enhance user self-resolution, and reduce the workload of operators.<\/p>\n<p>&#8220;MOBI BOT RAG Answer Management&#8221; is an AI chatbot that automatically generates answers based on multiple knowledge bases, such as frequently asked questions (FAQs). It features hallucination prevention to suppress the generation and presentation of uncertain answers by the AI, and also supports cases where the AI \u200b\u200bdoes not generate answers. This eliminates the need for users to compare multiple knowledge bases, enabling safe and rapid self-resolution.<\/p>\n<p>\u30e2\u30d3\u30e9\u30b9\u306f\u3001\u672c\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u6b21\u4e16\u4ee3\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/jpsa-introduces-dedicated-customer-support-center\/\" rel=\"bookmark\">JPSA\u3001\u5c02\u7528\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5c0e\u5165<\/a><\/h4>\n<h4>\u958b\u767a\u306e\u80cc\u666f<\/h4>\n<p>2026\u5e744\u6708\u306e\u7dcf\u52d9\u7701\u767a\u8868\u306b\u3088\u308b\u3068\u300115\uff5e64\u6b73\u4eba\u53e3\u306f\u524d\u5e74\u540c\u6708\u6bd420\u4e07\u4eba\u6e1b\u306e7354\u4e07\u4eba\u3068\u306a\u308a\u3001\u6e1b\u5c11\u50be\u5411\u304c\u7d9a\u304f\u898b\u901a\u3057\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u304a\u3044\u3066\u3082\u3001\u5c11\u5b50\u9ad8\u9f62\u5316\u306b\u3088\u308b\u4eba\u624b\u4e0d\u8db3\u306f\u6df1\u523b\u306a\u554f\u984c\u3067\u3059\u3002\u63a1\u7528\u3084\u80b2\u6210\u306e\u96e3\u3057\u3055\u306b\u52a0\u3048\u3001\u9ad8\u5ea6\u5316\u30fb\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u304c\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u4e2d\u3001\u9650\u3089\u308c\u305f\u30ea\u30bd\u30fc\u30b9\u3067\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u904b\u55b6\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u30fb\u5c0e\u5165\u304c\u6025\u52d9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u3053\u306e\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3080\u305f\u3081\u306b, <a href=\"https:\/\/mobilus.co.jp\/\">\u30e2\u30d3\u30eb\u30b9<\/a> has been developing a &#8220;RAG-type chatbot&#8221; in which a generative AI automatically generates answer candidates based on multiple knowledge sources such as FAQs in response to user inquiries. Now, they have developed &#8220;MOBI BOT RAG Answer Management,&#8221; a RAG-type chatbot that utilizes the generative AI, a new feature of &#8220;MOBI BOT,&#8221; and have begun offering it from May 26, 2026.<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000353.000031387.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Mobilus Co., Ltd., a developer and provider of CX solutions for contact centers, is pleased to announce the development and launch of &#8220;MOBI BOT RAG Answer Management,&#8221; a RAG type chatbot utilizing the generation AI function, a new feature of its chatbot &#8220;MOBI BOT\u00ae,&#8221; starting May 26, 2026. The purpose of providing this function is to improve the accuracy of responses, enhance user self-resolution, and reduce the workload of operators. &#8220;MOBI BOT RAG Answer Management&#8221; is an AI chatbot that automatically generates answers based on multiple knowledge bases, such as frequently asked questions (FAQs). It features hallucination prevention to suppress the generation and presentation of uncertain answers by the AI, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":33416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[476,428,4099,770,8381],"ppma_author":[205],"class_list":["post-33415","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-contact-centers","tag-customer-experience","tag-generation-ai","tag-mobilus","tag-productivity-improvement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mobilus Launches Smarter Self-Service AI Chatbot<\/title>\n<meta name=\"description\" content=\"Mobilus launches a generative AI RAG chatbot feature to improve response accuracy, reduce hallucinations, and enhance self-service support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mobilus-introduces-hallucination-control-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobilus Launches Smarter Self-Service AI Chatbot\" \/>\n<meta property=\"og:description\" content=\"Mobilus launches a generative AI RAG chatbot feature to improve response accuracy, reduce hallucinations, and enhance 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