{"id":31498,"date":"2026-04-15T10:56:53","date_gmt":"2026-04-15T10:56:53","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=31498"},"modified":"2026-04-15T10:56:53","modified_gmt":"2026-04-15T10:56:53","slug":"mico-connects-line-and-salesforce-to-unify-conversations","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/crm\/mico-connects-line-and-salesforce-to-unify-conversations\/","title":{"rendered":"Mico\u3001LINE\u3068Salesforce\u3092\u9023\u643a\u3055\u305b\u4f1a\u8a71\u3092\u4e00\u5143\u5316"},"content":{"rendered":"<p>Mico\u304cSalesforce AppExchange\u3067\u300cMico LINE Communication for Salesforce\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u8868\u5411\u304d\u306f\u5225\u306e\u7d71\u5408\u3002\u5b9f\u969b\u306b\u306f\u3001\u975e\u5e38\u306b\u73fe\u5b9f\u7684\u306a\u6df7\u4e71\u3092\u89e3\u6c7a\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u306fSalesforce\u306b\u3042\u308a\u3001\u4f1a\u8a71\u306fLINE\u3067\u884c\u308f\u308c\u307e\u3059\u3002.<\/p>\n<p>\u305d\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u89e3\u6d88\u3057\u307e\u3059\u3002Salesforce\u306e\u30c7\u30fc\u30bf\u3068LINE\u306e\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u76f4\u63a5\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30c4\u30fc\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u78ba\u8a8d\u3057\u30011\u5bfe1\u306e\u30c1\u30e3\u30c3\u30c8\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002CRM\u304b\u3089\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u3001\u9867\u5ba2\u304c\u5b9f\u969b\u306b\u53cd\u5fdc\u3059\u308b\u5834\u6240\u3067\u4f1a\u8a71\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p>\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3082 <a href=\"https:\/\/mico-inc.com\/\">\u30df\u30fc\u30b3<\/a>\u2019\u81ea\u793e\u30c4\u30fc\u30eb\u300cMico Engage AI\u300d\u3068\u300cBizClo\u300d\u3002AI\u304c\u30dc\u30ea\u30e5\u30fc\u30e0\u3068\u30b9\u30d4\u30fc\u30c9\u306b\u5bfe\u5fdc\u3002\u6700\u7d42\u7684\u306a\u56de\u7b54\u306f\u4eba\u9593\u304c\u884c\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4f1a\u8a71\u3092\u62e1\u5927\u3057\u3066\u3082\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u5931\u308f\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/crm\/hanzo-and-toshiba-tec-join-for-ai-powered-restaurant-ops\/\" rel=\"bookmark\">HANZO\u3068\u6771\u829d\u30c6\u30c3\u30af\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ec\u30b9\u30c8\u30e9\u30f3\u904b\u55b6\u3067\u63d0\u643a<\/a><\/h4>\n<p>\u307e\u305f\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u89b3\u70b9\u3082\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u30a2\u30af\u30bb\u30b9\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3068\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30d1\u30fc\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u8907\u6570\u306e\u90e8\u7f72\u304c\u540c\u3058\u9867\u5ba2\u306b\u63a5\u3059\u308b\u5834\u5408\u306b\u91cd\u8981\u306a\u3001\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u4e00\u6b69\u5f15\u3044\u3066\u307f\u308c\u3070\u3001\u305d\u306e\u30d1\u30bf\u30fc\u30f3\u306f\u660e\u3089\u304b\u3067\u3059\u3002CRM\u3060\u3051\u3067\u306f\u3082\u3046\u5341\u5206\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5b9f\u969b\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u767a\u751f\u3059\u308b\u5834\u6240\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u306f\u305d\u306e\u4e21\u65b9\u3092\u7d71\u5408\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u4f1a\u8a71\u3068\u30c7\u30fc\u30bf\u30922\u3064\u306e\u5225\u4e16\u754c\u3068\u3057\u3066\u6271\u3046\u3053\u3068\u3092\u6b62\u3081\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Mico just launched \u2018Mico LINE Communication for Salesforce\u2019 on Salesforce AppExchange. On paper, it\u2019s another integration. In reality, it\u2019s trying to solve a very real mess. Customer data sits in Salesforce, conversations happen on LINE, and teams keep jumping between both. This plugs that gap. It connects Salesforce data directly with LINE official accounts, so teams can see customer context and start 1 to 1 chats without switching tools. One click from the CRM, and you\u2019re talking to the customer where they actually respond. The setup also leans on Mico\u2019s own tools, Mico Engage AI and BizClo. AI handles volume and speed. Humans step in for final responses. So you [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":31533,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,187,211,92,237,1838,206],"tags":[321,428,6426,5491,470],"ppma_author":[572],"class_list":{"0":"post-31498","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-crm","9":"category-japan","10":"category-martech","11":"category-news","12":"category-quick-reads","13":"category-regional","14":"tag-crm","15":"tag-customer-experience","16":"tag-line-marketing","17":"tag-mico","18":"tag-salesforce"},"yoast_head":"<!-- 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