{"id":30951,"date":"2026-04-03T10:05:32","date_gmt":"2026-04-03T10:05:32","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30951"},"modified":"2026-04-03T10:05:32","modified_gmt":"2026-04-03T10:05:32","slug":"seto-city-rolls-out-ai-concierge-to-handle-citizen-queries-24-7","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/gov-tech\/seto-city-rolls-out-ai-concierge-to-handle-citizen-queries-24-7\/","title":{"rendered":"\u702c\u6238\u5e02\u300124\u6642\u9593365\u65e5\u5e02\u6c11\u306e\u76f8\u8ac7\u306b\u5bfe\u5fdc\u3059\u308bAI\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u3092\u5c0e\u5165"},"content":{"rendered":"<p>\u702c\u6238\u306f\u3001\u653f\u5e9cAI\u306e\u5b9f\u7528\u7684\u306a\u5730\u4e0a\u7248\u304c\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u3092\u30c6\u30b9\u30c8\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u5e02\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084LINE\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u4f4f\u6c11\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308bAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cSmart Public Lab AI Concierge\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30dc\u30f3\u30cd\u30c3\u30c8\u306e\u4e0b\u3067\u306f\u3001Azure AI\u691c\u7d22\u3068Google\u30ab\u30b9\u30bf\u30e0\u691c\u7d22\u3092\u4f7f\u7528\u3057\u3066\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001Azure OpenAI Service\u3092\u4ecb\u3057\u3066\u5fdc\u7b54\u3092\u751f\u6210\u3057\u307e\u3059\u3002\u7c21\u5358\u306b\u8a33\u3059\u3068\u4eba\u9593\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306a\u3057\u3067\u3088\u308a\u901f\u3044\u56de\u7b54\u3002.<\/p>\n<p>\u305d\u306e\u610f\u56f3\u306f\u975e\u5e38\u306b\u5358\u7d14\u3067\u3059\u3002\u653f\u5e9c\u306f\u3001\u5e02\u6c11\u304c\u3088\u308a\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4e00\u65b9\u3067\u3001\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u8077\u54e1\u306e\u4f5c\u696d\u91cf\u3092\u6e1b\u3089\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4f4f\u6c11\u304c\u3044\u3064\u3067\u3082\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u3067\u3059\u3002.<\/p>\n<h4><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/gov-tech\/serverworks-expands-into-public-sector-contact-centers\/\" rel=\"bookmark\">\u30b5\u30fc\u30d0\u30fc\u30ef\u30fc\u30af\u30b9\u3001\u516c\u5171\u90e8\u9580\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9032\u51fa<\/a><\/strong><\/h4>\n<p>\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u3089\u306f\u30b7\u30e7\u30fc\u30b1\u30fc\u30b9\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u591a\u304f\u306e\u5b9f\u9a13\u306f\u30d1\u30a4\u30ed\u30c3\u30c8\u30fb\u30e2\u30fc\u30c9\u3067\u7d42\u308f\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5931\u6557\u304c\u76ee\u306b\u898b\u3048\u308b\u5f62\u3067\u3001\u76f4\u63a5\u5e02\u6c11\u306e\u76ee\u306e\u524d\u3067\u672c\u756a\u3055\u308c\u307e\u3059\u3002.<\/p>\n<p>\u30c7\u30fc\u30bf\u3068\u3044\u3046\u5074\u9762\u3082\u3042\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u4f4f\u6c11\u304c\u5b9f\u969b\u306b\u4f55\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u304b\u3068\u3044\u3046\u6d1e\u5bdf\u3068\u306a\u308a\u3001\u653f\u7b56\u3084\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p>\u3053\u308c\u304c\u702c\u6238\u3092\u8d85\u3048\u308b\u898f\u6a21\u306b\u306a\u308c\u3070\u3001\u5909\u5316\u306e\u5146\u3057\u3002\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304b\u3089\u65e5\u5e38\u7684\u306a\u5e02\u6c11\u3068\u306e\u5bfe\u8a71\u3078\u3068\u79fb\u884c\u3059\u308b\u516c\u5171\u90e8\u9580\u306eAI\u3002\u305d\u3053\u304b\u3089\u304c\u672c\u756a\u3067\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Seto is testing what a practical, on-ground version of government AI actually looks like. The city has launched \u201cSmart Public Lab AI Concierge,\u201d an AI chatbot built to handle resident queries across its website and LINE account. Under the hood, it pulls information using Azure AI Search and Google Custom Search, then generates responses through Azure OpenAI Service. Translation in simple terms. Faster answers without human bottlenecks. The intent is pretty straightforward. The government needs to reduce response times and decrease staff work requirements while making their services more accessible to citizens. The residents can access information at any time because they do not need to depend on office hours [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":30926,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,203,211,237,1838,206],"tags":[12307,12309,761,105,3839,106,773,12310,12308],"ppma_author":[572],"class_list":{"0":"post-30951","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-gov-tech","9":"category-japan","10":"category-news","11":"category-quick-reads","12":"category-regional","13":"tag-ai-concierge","14":"tag-custom-search","15":"tag-gov-tech","16":"tag-itbusinesstoday","17":"tag-line","18":"tag-news","19":"tag-openai","20":"tag-pilot-mode","21":"tag-seto-city"},"yoast_head":"<!-- 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