{"id":30449,"date":"2026-03-26T11:07:19","date_gmt":"2026-03-26T11:07:19","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30449"},"modified":"2026-03-26T11:07:19","modified_gmt":"2026-03-26T11:07:19","slug":"gibry-and-tb-next-boost-contact-centers-with-ai","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gibry-and-tb-next-boost-contact-centers-with-ai\/","title":{"rendered":"GIBRY\u3068TB Next\u3001AI\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5f37\u5316"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u682a\u5f0f\u4f1a\u793eGIBRY\u306f\u3001\u682a\u5f0f\u4f1a\u793eTB\u30cd\u30af\u30b9\u30c8\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u3068\u63d0\u643a\u3057\u3001\u30c4\u30fc\u30eb\u3092\u91cd\u306d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5b9f\u969b\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u904b\u55b6\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u518d\u8003\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u306e\u6d3b\u7528\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u307e\u305a\u306f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002.<\/p><p>They put this into practice through a proof of concept at a major automobile company&rsquo;s contact center. The result is hard to ignore. inquiry response time dropped by up to 50 percent. That is not a marginal gain. That is operational shift territory.<\/p><p>\u5f7c\u3089\u304c\u8ffd\u3044\u304b\u3051\u3066\u3044\u308b\u554f\u984c\u306f\u65b0\u3057\u3044\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u304c\u5897\u3048\u3001\u5165\u3063\u3066\u304f\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u96e3\u6613\u5ea6\u304c\u4e0a\u304c\u308b\u4e00\u65b9\u3067\u3001\u7d44\u7e54\u306f\u5f93\u696d\u54e1\u306e\u96c7\u7528\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u304a\u3044\u3066\u3088\u308a\u5927\u304d\u306a\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30c1\u30fc\u30e0\u306f\u3001\u9650\u3089\u308c\u305f\u5e2f\u57df\u5e45\u3067\u30b9\u30d4\u30fc\u30c9\u3068\u54c1\u8cea\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u306b\u884c\u304d\u8a70\u3063\u3066\u3044\u307e\u3059\u3002AI\u306e\u5c0e\u5165\u306f\u3001\u5358\u306b\u30e2\u30c7\u30eb\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b\u3060\u3051\u3067\u306f\u89e3\u6c7a\u3057\u306a\u3044\u3088\u3046\u306b\u601d\u308f\u308c\u307e\u3059\u3002\u7d44\u7e54\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u67a0\u7d44\u307f\u5168\u4f53\u3092\u5909\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ntt-docomo-expands-global-streaming-ambitions-with-japanese-content-hub-in-thailand\/\" rel=\"bookmark\">NTT\u30c9\u30b3\u30e2\u3001\u30bf\u30a4\u306b\u65e5\u672c\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u30fb\u30cf\u30d6\u3092\u8a2d\u7f6e\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u3078\u306e\u610f\u6b32\u3092\u62e1\u5927<\/a><\/h4><p>\u305d\u3053\u3067\u4eca\u56de\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u51fa\u756a\u3067\u3059\u3002. <a href=\"https:\/\/tbncom.co.jp\/\" data-no-translation=\"\">TB<\/a> \u6b21\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u518d\u8a2d\u8a08\u3068\u904b\u7528\u306e\u5c02\u9580\u77e5\u8b58\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002. <a href=\"https:\/\/givery.co.jp\/\" data-no-translation=\"\">GIBRY<\/a> \u306f\u3001DECA AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u3044\u3046\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u6280\u8853\u30ec\u30a4\u30e4\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4e21\u793e\u306f\u5171\u306b\u3001\u65e2\u5b58\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u52a0\u901f\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5bfe\u5fdc\u304c\u3069\u306e\u3088\u3046\u306b\u751f\u307f\u51fa\u3055\u308c\u308b\u304b\u3092\u518d\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>In the pilot, they centralized scattered knowledge like FAQs, manuals, and past interactions into a single system. On top of that, an AI assistant worked directly inside the operator&rsquo;s browser, suggesting responses and surfacing relevant information in real time. No extra tools. no context switching.<\/p><p>E\u30e1\u30fc\u30eb\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u306f\u7d0410\u5206\u304b\u30895\u5206\u306b\u77ed\u7e2e\u3055\u308c\u3001\u691c\u7d22\u7cbe\u5ea6\u306f\u7d0480\u30d1\u30fc\u30bb\u30f3\u30c8\u306b\u9054\u3057\u307e\u3057\u305f\u3002.<\/p><p>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u5316\u3001\u3088\u308a\u6df1\u3044\u30ca\u30ec\u30c3\u30b8\u4e3b\u5c0e\u306e\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u3002\u3053\u306e\u30e2\u30c7\u30eb\u304c\u6210\u7acb\u3059\u308c\u3070\u3001\u696d\u754c\u3092\u8d85\u3048\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u306e\u305f\u3081\u306e\u518d\u73fe\u53ef\u80fd\u306a\u9752\u5199\u771f\u306b\u5909\u308f\u308a\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI, but fix the workflow first.They put this into practice through a proof of concept at a major automobile company&rsquo;s contact center. The result is hard to ignore. inquiry response time dropped by up to 50 percent. That is not a marginal gain. That is operational shift territory.The problem they are going after is not new. The number of inquiries has increased and the difficulty of incoming queries has grown while organizations face greater challenges in hiring and training employees. Most [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":30450,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[465,428,278,4099,12149],"ppma_author":[572],"class_list":["post-30449","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-contact-center","tag-customer-experience","tag-digital-transformation","tag-generation-ai","tag-gibry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GIBRY and TB Next Deploy AI in Contact Centers<\/title>\n<meta name=\"description\" content=\"GIBRY partners with TB Next Communications to redesign contact center workflows, focusing on process optimization over tool layering.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gibry-and-tb-next-boost-contact-centers-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GIBRY and TB Next Deploy AI in Contact Centers\" \/>\n<meta property=\"og:description\" content=\"GIBRY partners with TB Next Communications to redesign contact center workflows, focusing on process optimization over tool layering.\" 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