{"id":30444,"date":"2026-03-26T11:22:37","date_gmt":"2026-03-26T11:22:37","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30444"},"modified":"2026-03-26T11:22:37","modified_gmt":"2026-03-26T11:22:37","slug":"serverworks-expands-into-public-sector-contact-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/gov-tech\/serverworks-expands-into-public-sector-contact-centers\/","title":{"rendered":"\u30b5\u30fc\u30d0\u30fc\u30ef\u30fc\u30af\u30b9\u3001\u516c\u5171\u90e8\u9580\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9032\u51fa"},"content":{"rendered":"<p>\u30b5\u30fc\u30d0\u30fc\u30ef\u30fc\u30af\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u5b98\u516c\u5e81\u3068\u306e\u5951\u7d04\u306b\u304a\u3044\u3066\u975e\u5e38\u306b\u7279\u6b8a\u306a\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u72d9\u3063\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u65b0\u3057\u3044\u30b5\u30dd\u30fc\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u306f\u3001BPO\u30d7\u30ec\u30fc\u30e4\u30fc\u306e\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3059\u3067\u306bISMAP\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u308bAmazon Connect\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u65e5\u672c\u306e\u516c\u5171\u90e8\u9580\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u3092\u53b3\u3057\u304f\u3057\u3066\u304a\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u30d9\u30f3\u30c0\u30fc\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u6d88\u8cbb\u3059\u308b\u3053\u3068\u306a\u304f\u5341\u5206\u306a\u901f\u3055\u3067\u6574\u5408\u3055\u305b\u308b\u306e\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002.<\/p>\n<p>\u30b5\u30fc\u30d0\u30fc\u30ef\u30fc\u30af\u30b9\u306f\u3001\u30a4\u30f3\u30d5\u30e9\u69cb\u7bc9\u3060\u3051\u3067\u306a\u304f\u3001\u5165\u672d\u6642\u306e\u6280\u8853\u63d0\u6848\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u65e9\u3044\u6bb5\u968e\u304b\u3089\u53c2\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30d5\u30eb\u30b9\u30bf\u30c3\u30af\u30aa\u30d7\u30b7\u30e7\u30f3\u3001CRM\u7d71\u5408\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3001\u30d6\u30e9\u30a6\u30b6\u3067\u76f4\u63a5\u5b9f\u884c\u3059\u308bCTI\u306b\u7279\u5316\u3057\u305f\u8efd\u91cf\u30e2\u30c7\u30eb\u306e3\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002\u6bce\u56de\u30b9\u30bf\u30c3\u30af\u3092\u5237\u65b0\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u898f\u6a21\u306b\u5fdc\u3058\u3066\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/gov-tech\/canada-japan-space-defence-pact-signals-shift-toward-dual-use-technology-and-strategic-innovation\/\" rel=\"bookmark\">\u65e5\u52a0\u5b87\u5b99\u9632\u885b\u5354\u5b9a\u3001\u30c7\u30e5\u30a2\u30eb\u30e6\u30fc\u30b9\u6280\u8853\u3068\u6226\u7565\u7684\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30b7\u30d5\u30c8\u3092\u793a\u5506<\/a><\/h4>\n<p>\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u30b9\u30d4\u30fc\u30c9\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3067\u3059\u3002\u5404\u56fd\u653f\u5e9c\u304c\u30af\u30e9\u30a6\u30c9\u6a19\u6e96\u306e\u53b3\u683c\u5316\u3092\u63a8\u9032\u3059\u308b\u4e2d\u3001BPO\u4f01\u696d\u306f\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306e\u304b\u304b\u308b\u30ab\u30b9\u30bf\u30e0\u69cb\u7bc9\u3067\u306f\u306a\u304f\u3001\u3042\u3089\u304b\u3058\u3081\u69cb\u7bc9\u3055\u308c\u305f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u305f\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002. <a href=\"https:\/\/www.serverworks.co.jp\/\">\u30b5\u30fc\u30d0\u30fc\u30ef\u30fc\u30af\u30b9<\/a> \u306f\u3001\u305d\u308c\u3092\u518d\u73fe\u53ef\u80fd\u306a\u30e2\u30c7\u30eb\u306b\u30d1\u30c3\u30b1\u30fc\u30b8\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u52dd\u5229\u5f8c\u306e\u5954\u8d70\u3092\u6e1b\u3089\u3057\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u304c\u904e\u9177\u306a\u72b6\u6cc1\u3067\u3082\u4e88\u6e2c\u53ef\u80fd\u306a\u5b9f\u884c\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Serverworks Co., Ltd. is going after a very specific bottleneck in government contracts. winning the bid is one thing. standing up a compliant contact center in weeks is another. Their new support service is built to close that gap for BPO players The offering leans on Amazon Connect, which already meets ISMAP security standards. That matters because public sector projects in Japan are tightening compliance requirements, and most vendors struggle to align fast enough without burning resources. Serverworks is stepping in early in the process. not just infra setup, but even technical proposal support during bidding. The service comes in three flavors. a full stack option, a CRM-integrated setup, and [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":30479,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,203,211,237,1838,206],"tags":[12148,384,465,761,1863],"ppma_author":[572],"class_list":{"0":"post-30444","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-gov-tech","9":"category-japan","10":"category-news","11":"category-quick-reads","12":"category-regional","13":"tag-bpo-providers","14":"tag-cloud","15":"tag-contact-center","16":"tag-gov-tech","17":"tag-serverworks"},"yoast_head":"<!-- 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