{"id":30365,"date":"2026-03-25T12:32:44","date_gmt":"2026-03-25T12:32:44","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30365"},"modified":"2026-03-25T13:02:58","modified_gmt":"2026-03-25T13:02:58","slug":"the-call-ai-redefines-customer-support-models","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/the-call-ai-redefines-customer-support-models\/","title":{"rendered":"THE CALL AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30e2\u30c7\u30eb\u3092\u518d\u5b9a\u7fa9"},"content":{"rendered":"<p>\u682a\u5f0f\u4f1a\u793eAAWAI\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u96fb\u8a71\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3059\u308b\u97f3\u58f0\u30b7\u30b9\u30c6\u30e0\u300cTHE CALL AI\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u5358\u306a\u308bIVR\u306e\u7f6e\u304d\u63db\u3048\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30d4\u30c3\u30c1\u306f\u30b7\u30f3\u30d7\u30eb\u3002\u696d\u52d9\u306b\u652f\u969c\u3092\u304d\u305f\u3059\u3053\u3068\u306a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u63a1\u7528\u3082\u5fc5\u8981\u306a\u304f\u3001\u4eba\u9593\u3089\u3057\u3044\u65b9\u6cd5\u3067\u96fb\u8a71\u5fdc\u5bfe\u304c\u3067\u304d\u308b\u4eba\u5de5\u77e5\u80fd\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u3002.<\/p>\n<p>\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u97f3\u58f0\u51e6\u7406\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e88\u7d04\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306e\u30bf\u30b9\u30af\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306fCRM\u3084\u4e88\u7d04\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3057\u3001\u3059\u3079\u3066\u306e\u7740\u4fe1\u30b3\u30fc\u30eb\u3092\u3001\u8a71\u3057\u8a00\u8449\u306e\u5185\u5bb9\u3092\u5931\u3046\u4ee3\u308f\u308a\u306b\u3001\u6574\u7406\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u5909\u63db\u3057\u307e\u3059\u3002\u3053\u306e\u30b7\u30d5\u30c8\u306f\u91cd\u8981\u3067\u3059\u3002\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306f\u5e38\u306b\u5384\u4ecb\u3067\u3001\u8ffd\u8de1\u304c\u96e3\u3057\u304f\u3001\u4eba\u306b\u5927\u304d\u304f\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u3053\u3053\u3067\u306e\u5927\u304d\u306a\u4e3b\u5f35\u306f\u30b3\u30b9\u30c8\u3067\u3059\u3002. <a href=\"https:\/\/aawai.ai\/\">AAWAI<\/a> \u306f\u3001\u30b9\u30bf\u30c3\u30d5\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u898f\u6a21\u3092\u62e1\u5927\u3057\u306a\u304c\u3089\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u95a2\u9023\u3059\u308b\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u306e\u5927\u90e8\u5206\u3092\u524a\u6e1b\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u3053\u308c\u3092\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u307e\u3059\u3002\u8a3a\u7642\u6240\u3001\u4e0d\u52d5\u7523\u3001\u63a5\u5ba2\u696d\u306a\u3069\u3001\u96fb\u8a71\u4ef6\u6570\u304c\u591a\u3044\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u3001\u3053\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306f\u73fe\u5b9f\u7684\u3067\u9ad8\u304f\u3064\u304d\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/cloud-communications-martech\/japans-5g-evolution-accelerates-as-docomo-and-nec-launch-ai-driven-5g-core-on-aws\/\" rel=\"bookmark\">\u30c9\u30b3\u30e2\u3068NEC\u304cAWS\u4e0a\u3067AI\u3092\u6d3b\u7528\u3057\u305f5G\u30b3\u30a2\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u3001\u65e5\u672c\u306e5G\u9032\u5316\u304c\u52a0\u901f<\/a><\/h4>\n<p>\u97f3\u58f0AI\u6280\u8853\u306f\u3001\u4ee5\u524d\u306e\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u9032\u6b69\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u73fe\u72b6\u306f\u3088\u308a\u5e83\u3044\u8996\u91ce\u304c\u5fc5\u8981\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u305d\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u7d04\u675f\u3055\u308c\u305f\u7d50\u679c\u3092\u9054\u6210\u3057\u305f\u3068\u304d\u3001\u73fe\u5728\u306e\u5f79\u5272\u306e\u305f\u3081\u306b\u4f5c\u3089\u308c\u305f\u6642\u4ee3\u9045\u308c\u306e\u30b7\u30b9\u30c6\u30e0\u3078\u3068\u3001\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u696d\u52d9\u304b\u3089\u5909\u8c8c\u3092\u9042\u3052\u308b\u3067\u3057\u3087\u3046\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>AAWAI Co., Ltd. has launched THE CALL AI, a voice-based system that automates both inbound and outbound phone operations. Not just basic IVR replacement. The pitch is simple. Develop an artificial intelligence system which can perform telephone interactions through human-like methods without experiencing operational interruptions or requiring staff recruitment. The system uses real-time voice processing to manage tasks like reservations, reminders, follow-ups, and customer queries. The system connects to CRM and booking systems which transform every incoming call into organized data instead of losing spoken content. That shift matters. Phone support has always been messy, hard to track, and heavily dependent on people. The bigger claim here is cost. AAWAI [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":30419,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,189,211,92,237,1838,206,85],"tags":[12128,12125,2300,12126,12127],"ppma_author":[572],"class_list":["post-30365","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-cloud-communications-martech","category-japan","category-martech","category-news","category-quick-reads","category-regional","category-tech","tag-aawai-co","tag-ai-call","tag-cloud-communications","tag-telemarketing","tag-the-call-ai"],"yoast_head":"<!-- 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