{"id":30189,"date":"2026-03-23T12:14:56","date_gmt":"2026-03-23T12:14:56","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30189"},"modified":"2026-03-23T12:14:56","modified_gmt":"2026-03-23T12:14:56","slug":"elevenlabs-promotes-ai-voice-agent-for-customer-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/elevenlabs-promotes-ai-voice-agent-for-customer-service\/","title":{"rendered":"\u30a4\u30ec\u30d6\u30f3\u30e9\u30dc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u63a8\u9032"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>AI\u97f3\u58f0\u7814\u7a76\u30fb\u6280\u8853\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30a4\u30ec\u30d6\u30f3\u30e9\u30dc\u30fb\u30b8\u30e3\u30d1\u30f3\u5408\u540c\u4f1a\u793e\u306f\u3001\u9ad8\u5ea6\u306a\u611f\u60c5\u8868\u73fe\u3092\u53ef\u80fd\u306b\u3059\u308b\u5148\u9032\u7684\u306a\u97f3\u58f0AI\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u65e5\u672c\u306e\u6df1\u523b\u306a\u793e\u4f1a\u554f\u984c\u3067\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u63a5\u5ba2\u62c5\u5f53\u8005\u306e\u5fc3\u306e\u30b1\u30a2\u3068\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002.<\/p><h4>\u80cc\u666f\u96fb\u8a71\u5fdc\u5bfe\u30b9\u30bf\u30c3\u30d5\u304c\u76f4\u9762\u3059\u308b\u66b4\u8a00\u3068\u69cb\u9020\u7684\u8ab2\u984c\u3002.<\/h4><p>Currently, so-called &ldquo;customer harassment,&rdquo; including verbal abuse, personal attacks, and excessive demands from customers, is a major problem in customer service settings in Japan. In many cases, customer service staff suffer mental health problems due to this &ldquo;customer harassment&rdquo; and are forced to leave their jobs.<\/p><p>Customer harassment should never be tolerated. However, one of the factors contributing to this situation is the &ldquo;long waiting times&rdquo; due to the complexity of the system and the &ldquo;passing the buck due to division of labor.&rdquo; Customers have a desperate desire to have their issues resolved immediately, but the long waits make them increasingly frustrated, and this creates a vicious cycle where they end up venting their anger on the person they are finally connected with.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/shinka-and-sb-cs-form-capital-and-business-alliance\/\" rel=\"bookmark\">\u65b0\u83ef\u793e\u3068SB C&amp;S\u304c\u8cc7\u672c\u696d\u52d9\u63d0\u643a<\/a><\/h4><h4>Eleven Lab proposes AI as a &ldquo;shield&rdquo; and a redefinition of the role of humans.<\/h4><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8a2d\u5b9a\u3067, <a href=\"https:\/\/elevenlabs.io\/ja\" data-no-translation=\"\">ElevenLab<\/a>&lsquo;s voice AI solves this challenge and transforms the quality of tasks that would otherwise be handled by humans, thanks to the following strengths:<\/p><p><strong>\u4e0d\u5c48\u306e\u7cbe\u795e\u3068\u6e29\u304b\u3044\u58f0\u306e\u30d0\u30e9\u30f3\u30b9\uff1a<\/strong><br>\nEleven Lab&rsquo;s AI never gets tired, no matter how harsh the words it&rsquo;s subjected to. Yet, it can patiently listen to customers with a tone that conveys human warmth, intonation, and empathy, setting it apart from conventional, mechanical voices.<\/p><p><strong>\u611f\u60c5\u7684\u306a\u7de9\u885d\u6750\u3068\u3057\u3066\u306e\u521d\u671f\u53cd\u5fdc\uff1a<\/strong><br>\nHaving AI handle initial responses acts as a &ldquo;breakwater,&rdquo; protecting the customer service representative from direct verbal abuse. The AI &#8203;&#8203;calmly analyzes and summarizes the content without reacting emotionally.<\/p><p><strong>\u4eba\u9593\u3060\u3051\u304c\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\uff1a<\/strong><br>\nAI will handle routine problem-solving and emotional processing, allowing humans to focus solely on &ldquo;high-level human judgment and truly complex issues that need solving.&rdquo; This will free employees from arduous emotional labor, enabling them to demonstrate their true value as professionals.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000029.000160611.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>ElevenLab Japan LLC, a global leader in AI voice research and technology, is pleased to announce that it will strengthen its solutions that address customer harassment, a serious social problem in Japan, by utilizing its advanced voice AI technology that enables sophisticated emotional expression, thereby balancing the mental well-being of customer service representatives with improved operational efficiency.Background: Verbal abuse and structural challenges faced by telephone customer service staff.Currently, so-called &ldquo;customer harassment,&rdquo; including verbal abuse, personal attacks, and excessive demands from customers, is a major problem in customer service settings in Japan. In many cases, customer service staff suffer mental health problems due to this &ldquo;customer harassment&rdquo; and are forced to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":30241,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[11869,9653,428,12071,4099],"ppma_author":[205],"class_list":["post-30189","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-voice-agent","tag-customer-center","tag-customer-experience","tag-elevenlab","tag-generation-ai"],"yoast_head":"<!-- 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