{"id":30110,"date":"2026-03-20T11:55:49","date_gmt":"2026-03-20T11:55:49","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30110"},"modified":"2026-03-20T11:55:49","modified_gmt":"2026-03-20T11:55:49","slug":"shinka-and-sb-cs-form-capital-and-business-alliance","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/shinka-and-sb-cs-form-capital-and-business-alliance\/","title":{"rendered":"\u65b0\u83ef\u793e\u3068SB C&amp;S\u304c\u8cc7\u672c\u696d\u52d9\u63d0\u643a"},"content":{"rendered":"<p>AI\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cKaicra\uff08\u30ab\u30a4\u30af\u30e9\uff09\u300d\u3092\u958b\u767a\u30fb\u8ca9\u58f2\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30b7\u30f3\u30ab\u306f\u3001SB C&amp;S\u682a\u5f0f\u4f1a\u793e\u3068\u8cc7\u672c\u696d\u52d9\u63d0\u643a\u3092\u7de0\u7d50\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002.<\/p>\n<p>\u4eca\u56de\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u4e21\u793e\u306e\u95a2\u4fc2\u3092\u4e2d\u9577\u671f\u7684\u306a\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3078\u3068\u767a\u5c55\u3055\u305b\u3001\u30ab\u30a4\u30af\u30e9\u306e\u30b7\u30a7\u30a2\u62e1\u5927\u3068AI\u6280\u8853\u3092\u6838\u3068\u3057\u305f\u6b21\u4e16\u4ee3\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002.<\/p>\n<p>\u201c\u300c\u30ab\u30a4\u30af\u30e9 <a href=\"https:\/\/www.thinca.co.jp\/\">\u30b7\u30f3\u30ab<\/a>, \u306f\u3001\u591a\u69d8\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308bAI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u73fe\u5728\u30013,100\u793e\u4ee5\u4e0a\u30016,200\u62e0\u70b9\u4ee5\u4e0a\u306e\u5c0e\u5165\u5b9f\u7e3e\u3092\u8a87\u308a\u3001\u7279\u306b\u81ea\u52d5\u8eca\u696d\u754c\u3084\u4e0d\u52d5\u7523\u696d\u754c\u3067\u306e\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/\" rel=\"bookmark\">AI Dig v3\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u77e5\u8b58\u306b\u5909\u3048\u307e\u3059\u3002<\/a><\/h4>\n<p>\u4e00\u65b9\u3001SB C&amp;S\u306f\u3001\u56fd\u5185\u6700\u5927\u306e\u8ca9\u58f2\u7db2\u3092\u6709\u3057\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3084AI\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u6700\u5148\u7aef\u306eICT\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8ca9\u58f2\u30fb\u5c0e\u5165\u652f\u63f4\u306b\u304a\u3044\u3066\u5353\u8d8a\u3057\u305f\u5b9f\u7e3e\u3092\u6709\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<p>\u4e21\u793e\u306f2024\u5e748\u6708\u306b\u8ca9\u58f2\u4ee3\u7406\u5e97\u5951\u7d04\u3092\u7de0\u7d50\u3057\u3066\u304a\u308a\u3001\u4eca\u56de\u306e\u63d0\u643a\u306b\u3088\u308a\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306e\u8ca9\u58f2\u6d3b\u52d5\u3092\u3055\u3089\u306b\u5f37\u5316\u3057 <a href=\"https:\/\/cas.softbank.jp\/\">SB C&amp;S<\/a>\u2018\u306e\u5e83\u7bc4\u306a\u6cd5\u4eba\u9867\u5ba2\u30d9\u30fc\u30b9\u3002.<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000269.000016795.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Shinka Co., Ltd., which develops and sells the AI \u200b\u200bcommunication integration platform &#8220;Kaicra,&#8221; is pleased to announce that it has entered into a capital and business alliance with SB C&amp;S Corporation. Through this partnership, we aim to develop the relationship between the two companies into a medium- to long-term strategic partnership, accelerating the expansion of Kaicra&#8217;s market share and the provision of next-generation customer support solutions centered on AI technology. &#8220;Kaicra,&#8221; offered by Shinka, is an AI-powered communication integration platform that centrally manages diverse forms of communication. Currently, it boasts a track record of being implemented in over 3,100 companies and 6,200 locations, with particularly strong adoption in the automotive [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":30157,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[486,1193,428,1707,2810],"ppma_author":[205],"class_list":{"0":"post-30110","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-technology","14":"tag-business-alliance","15":"tag-customer-experience","16":"tag-sb-cs-corporation","17":"tag-shinka"},"yoast_head":"<!-- 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