{"id":30070,"date":"2026-03-19T11:12:55","date_gmt":"2026-03-19T11:12:55","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=30070"},"modified":"2026-03-19T11:12:55","modified_gmt":"2026-03-19T11:12:55","slug":"ai-dig-v3-turns-contact-center-data-into-knowledge","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/","title":{"rendered":"AI Dig v3\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u77e5\u8b58\u306b\u5909\u3048\u307e\u3059\u3002"},"content":{"rendered":"

S&I<\/a> AI\u30c7\u30a3\u30b0v3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u77e5\u8b58\u3092\u5225\u500b\u306b\u7ba1\u7406\u3059\u308b\u3082\u306e\u3068\u3057\u3066\u6271\u3046\u306e\u3092\u3084\u3081\u307e\u3057\u3087\u3046\u3002\u77e5\u8b58\u3092\u4ed5\u4e8b\u305d\u306e\u3082\u306e\u306b\u7d44\u307f\u8fbc\u3093\u3067\u304f\u3060\u3055\u3044\u3002.<\/p>\n

\u4eca\u65e5\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u6df7\u4e71\u3057\u3066\u3044\u307e\u3059\u3002\u500b\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u4f9d\u5b58\u3059\u308b\u90e8\u5206\u304c\u591a\u3059\u304e\u307e\u3059\u3002\u60c5\u5831\u306f\u5b58\u5728\u3057\u307e\u3059\u304c\u3001\u305d\u308c\u3092\u898b\u3064\u3051\u308b\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u53e4\u304f\u3001\u4e00\u8cab\u6027\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u65b0\u5165\u793e\u54e1\u304c\u6700\u3082\u82e6\u52b4\u3057\u3066\u304a\u308a\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3055\u3048\u3001\u89e3\u6c7a\u3059\u308b\u4ee3\u308f\u308a\u306b\u691c\u7d22\u306b\u6642\u9593\u3092\u6d6a\u8cbb\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

AI Dig v3\u306f\u3001\u305d\u306e\u3088\u3046\u306a\u30d1\u30bf\u30fc\u30f3\u3092\u6253\u7834\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u751f\u6210AI\u3092\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u76f4\u63a5\u30d7\u30e9\u30b0\u30a4\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u4f59\u5206\u306a\u52b4\u529b\u3092\u304b\u3051\u305a\u306b\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u3001\u66f4\u65b0\u3001\u518d\u5229\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u4f1a\u8a71\u306f\u81ea\u52d5\u7684\u306b\u691c\u7d22\u53ef\u80fd\u306a\u30af\u30a8\u30ea\u30fc\u306b\u5909\u308f\u308a\u307e\u3059\u3002\u901a\u8a71\u5f8c\u306e\u4f5c\u696d\u306fFAQ\u306e\u8349\u7a3f\u306b\u5909\u308f\u308a\u307e\u3059\u3002\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u3069\u306e\u5fdc\u7b54\u304c\u52b9\u679c\u7684\u304b\u3092\u5b66\u7fd2\u3057\u3001\u3088\u308a\u6b63\u78ba\u306a\u691c\u7d22\u3092\u884c\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a JOLS\u3001\u30d8\u30eb\u30b9\u30b1\u30a2AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb<\/a><\/h4>\n

\u3053\u3053\u3067\u306e\u771f\u306e\u5909\u5316\u306f\u5fae\u5999\u3067\u3059\u304c\u91cd\u8981\u3067\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3082\u306f\u3084\u72ec\u7acb\u3057\u305f\u4ed5\u4e8b\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3082\u306f\u3084\u5225\u306e\u4ed5\u4e8b\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n

\u610f\u56f3\u3057\u305f\u3068\u304a\u308a\u306b\u6a5f\u80fd\u3059\u308c\u3070\u3001\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u7279\u5b9a\u306e\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3059\u4e00\u65b9\u3067\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u80fd\u529b\u3092\u9ad8\u3081\u3001\u5747\u4e00\u306a\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001AI\u30b7\u30b9\u30c6\u30e0\u304c\u72ec\u7acb\u3057\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u306b\u96a0\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30d1\u30bf\u30fc\u30f3\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

S&I have rolled out AI Dig v3, and the pitch is simple. Stop treating knowledge as something you manage separately. Build it into the work itself. Contact centers today are messy. Too much depends on individual operators. Information exists, but finding it is slow, outdated, and inconsistent. New hires struggle the most, and even experienced agents waste time searching instead of solving. AI Dig v3 tries to break that pattern. It plugs generative AI directly into the workflow so knowledge is created, updated, and reused without extra effort. Conversations turn into searchable queries automatically. Post-call work turns into FAQ drafts. Over time, the system learns thereby which responses work and […]<\/p>\n","protected":false},"author":7,"featured_media":30101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[12020,476,428,12021,300],"ppma_author":[572],"class_list":{"0":"post-30070","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-quick-reads","13":"category-regional","14":"tag-ai-dig-v3","15":"tag-contact-centers","16":"tag-customer-experience","17":"tag-si-co","18":"tag-support-service"},"yoast_head":"\nAI Dig v3 converts interactions into usable insights<\/title>\n<meta name=\"description\" content=\"S&I launches AI Dig v3 to embed knowledge into workflows, turning interaction into actionable insights for smarter contact center operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Dig v3 converts interactions into usable insights\" \/>\n<meta property=\"og:description\" content=\"S&I launches AI Dig v3 to embed knowledge into workflows, turning interaction into actionable insights for smarter contact center operations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-19T11:12:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI Dig v3 converts interactions into usable insights","description":"S&I launches AI Dig v3 to embed knowledge into workflows, turning interaction into actionable insights for smarter contact center operations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/","og_locale":"ja_JP","og_type":"article","og_title":"AI Dig v3 converts interactions into usable insights","og_description":"S&I launches AI Dig v3 to embed knowledge into workflows, turning interaction into actionable insights for smarter contact center operations.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/","og_site_name":"itbusinesstoday","article_published_time":"2026-03-19T11:12:55+00:00","og_image":[{"width":1201,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp","type":"image\/webp"}],"author":"ITBT StaffWriter","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"ITBT StaffWriter","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/"},"author":{"name":"ITBT StaffWriter","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15"},"headline":"AI Dig v3 turns contact center data into knowledge","datePublished":"2026-03-19T11:12:55+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/"},"wordCount":205,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp","keywords":["AI Dig v3","contact centers","Customer Experience","S&I Co","support service"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Quick Reads","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/","name":"AI Dig v3 converts interactions into usable insights","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp","datePublished":"2026-03-19T11:12:55+00:00","description":"S&I launches AI Dig v3 to embed knowledge into workflows, turning interaction into actionable insights for smarter contact center operations.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/AI-Dig-v3-turns-contact-center-data-into-knowledge.webp","width":1201,"height":800,"caption":"S&I"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/ai-dig-v3-turns-contact-center-data-into-knowledge\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"AI Dig v3 turns contact center data into knowledge"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15","name":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png90b3cb23d1d9c08733d969d29ea2d30d","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","caption":"ITBT StaffWriter"},"description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002","sameAs":["https:\/\/itbusinesstoday.com\/"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/itbt-staffwriter\/"}]}},"authors":[{"term_id":572,"user_id":7,"is_guest":0,"slug":"itbt-staffwriter","display_name":"ITBT StaffWriter","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/30070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=30070"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/30070\/revisions"}],"predecessor-version":[{"id":30071,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/30070\/revisions\/30071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/30101"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=30070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=30070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=30070"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=30070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}