PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"PKSHA Technology Inc. is pleased to announce that in collaboration with Mizuho Bank, Ltd., the AI-IVR (Interactive Voice Response System) using the voice dialogue AI “PKSHA VoiceAgent” will be equipped with “Multi-Turn Hearing,” which conducts multiple interviews through advanced dialogue, from March 2026. This will further evolve the next-generation contact center* that Mizuho Bank began operating in 2024. Overview of implementation: Simply state your purpose by voice and you will be directed to the appropriate point of contact. Improve customer experience with the introduction of AI-IVR In January 2026, Mizuho Bank introduced “AI-IVR,” which utilizes AI speech recognition, at its telephone inquiry desks. This eliminates the need for traditional push-button […]<\/p>\n","protected":false},"author":4,"featured_media":29342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[465,428,1130,6906,11761],"ppma_author":[205],"class_list":{"0":"post-29341","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-contact-center","14":"tag-customer-experience","15":"tag-mizuho-bank","16":"tag-pksha-technology","17":"tag-pksha-voiceagent"},"yoast_head":"\n
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