{"id":29341,"date":"2026-03-05T11:08:43","date_gmt":"2026-03-05T11:08:43","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=29341"},"modified":"2026-03-05T11:08:43","modified_gmt":"2026-03-05T11:08:43","slug":"mizuho-bank-deploys-pksha-voiceagent-in-contact-center","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/","title":{"rendered":"\u307f\u305a\u307b\u9280\u884c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306bPKSHA VoiceAgent\u3092\u5c0e\u5165"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>PKSHA Technology Inc. is pleased to announce that in collaboration with Mizuho Bank, Ltd., the AI-IVR (Interactive Voice Response System) using the voice dialogue AI &ldquo;PKSHA VoiceAgent&rdquo; will be equipped with &ldquo;Multi-Turn Hearing,&rdquo; which conducts multiple interviews through advanced dialogue, from March 2026. This will further evolve the next-generation contact center* that Mizuho Bank began operating in 2024.<\/p><h4>\u5b9f\u65bd\u6982\u8981\uff1a\u97f3\u58f0\u3067\u76ee\u7684\u3092\u4f1d\u3048\u308b\u3060\u3051\u3067\u3001\u9069\u5207\u306a\u7a93\u53e3\u306b\u8a98\u5c0e\u3002AI-IVR\u5c0e\u5165\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/h4><p>In January 2026, Mizuho Bank introduced &ldquo;AI-IVR,&rdquo; which utilizes AI speech recognition, at its telephone inquiry desks. This eliminates the need for traditional push-button operations after listening to guidance. Simply state your purpose over the phone in natural speech rather than standard phrases, and the AI &#8203;&#8203;will determine the content and automatically route your call to the most appropriate specialist.<\/p><p>Now, we have added &ldquo;Multi-Turn Hearing,&rdquo; a hearing AI that listens and converses attentively. Specifically, for ambiguous inquiries or content where the intent is difficult to grasp, the AI &#8203;&#8203;will repeatedly listen until the issue is understood, supporting smoother problem-solving and a smoother telephone response experience.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ivry-leverages-ai-first-model-for-japans-contact-centers\/\" rel=\"bookmark\">IVRy Leverages AI-First Model for Japan&rsquo;s Contact Centers<\/a><\/h4><h4>\u80cc\u666f\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u304b\u3089AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4e3b\u5f79\u3068\u306a\u308b\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078<\/h4><p>Mizuho Bank and PKSHA have been collaborating to utilize AI technology in contact centers. In 2024, they fully implemented an integrated solution including operator support and self-resolution support. However, the current contact center industry is undergoing improvements aimed at addressing the growing labor shortage while simultaneously providing immediate support 24\/7\/365 without keeping customers waiting. PKSHA continues to support Mizuho Bank&rsquo;s vision for the future: &ldquo;AI will handle basic support 24\/7\/365, while humans will focus on solving more complex problems.&rdquo; This initiative employs &ldquo;PKSHA VoiceAgent&rdquo; as the voice AI platform that supports this vision, aiming to provide one-stop problem-solving and maximize customer experience.<\/p><p>In the future, we will expand the functionality of the generative AI so that it can understand the intent of customers&rsquo; words and solve problems through more natural interactions.<\/p><p>\u91d1\u878d\u6a5f\u95a2\u306eAI\u6d3b\u7528\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067, <a href=\"https:\/\/www.pkshatech.com\/\" data-no-translation=\"\">PKSHA<\/a> \u306f\u3001\u3042\u3089\u3086\u308b\u63a5\u70b9\u3067\u8cea\u306e\u9ad8\u3044\u5bfe\u8a71\u3092\u5b9f\u73fe\u3057\u3001\u4eba\u3068AI\u304c\u5354\u50cd\u3059\u308b\u65b0\u3057\u3044\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306e\u5f62\u3092\u5275\u9020\u3057\u307e\u3059\u3002.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000249.000022705.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>PKSHA Technology Inc. is pleased to announce that in collaboration with Mizuho Bank, Ltd., the AI-IVR (Interactive Voice Response System) using the voice dialogue AI &ldquo;PKSHA VoiceAgent&rdquo; will be equipped with &ldquo;Multi-Turn Hearing,&rdquo; which conducts multiple interviews through advanced dialogue, from March 2026. This will further evolve the next-generation contact center* that Mizuho Bank began operating in 2024.Overview of implementation: Simply state your purpose by voice and you will be directed to the appropriate point of contact. Improve customer experience with the introduction of AI-IVRIn January 2026, Mizuho Bank introduced &ldquo;AI-IVR,&rdquo; which utilizes AI speech recognition, at its telephone inquiry desks. This eliminates the need for traditional push-button operations after [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":29342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[465,428,1130,6906,11761],"ppma_author":[205],"class_list":["post-29341","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-contact-center","tag-customer-experience","tag-mizuho-bank","tag-pksha-technology","tag-pksha-voiceagent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mizuho Bank Introduces PKSHA VoiceAgent with GenAI<\/title>\n<meta name=\"description\" content=\"PKSHA and Mizuho Bank upgrade AI-IVR with Multi-Turn Hearing in VoiceAgent, to enhance next-generation contact center services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mizuho Bank Introduces PKSHA VoiceAgent with GenAI\" \/>\n<meta property=\"og:description\" content=\"PKSHA and Mizuho Bank upgrade AI-IVR with Multi-Turn Hearing in VoiceAgent, to enhance next-generation contact center services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-05T11:08:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u307f\u305a\u307b\u9280\u884c\u304cGenAI\u3092\u6d3b\u7528\u3057\u305fPKSHA VoiceAgent\u3092\u5c0e\u5165","description":"PKSHA\u3068\u307f\u305a\u307b\u9280\u884c\u3001AI-IVR\u3092VoiceAgent\u306e\u30de\u30eb\u30c1\u30bf\u30fc\u30f3\u30d2\u30a2\u30ea\u30f3\u30b0\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3001\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/","og_locale":"ja_JP","og_type":"article","og_title":"Mizuho Bank Introduces PKSHA VoiceAgent with GenAI","og_description":"PKSHA and Mizuho Bank upgrade AI-IVR with Multi-Turn Hearing in VoiceAgent, to enhance next-generation contact center services.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/","og_site_name":"itbusinesstoday","article_published_time":"2026-03-05T11:08:43+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Mizuho Bank deploys PKSHA VoiceAgent in contact center","datePublished":"2026-03-05T11:08:43+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/"},"wordCount":390,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp","keywords":["contact center","Customer Experience","Mizuho Bank","PKSHA Technology","PKSHA VoiceAgent"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/","name":"\u307f\u305a\u307b\u9280\u884c\u304cGenAI\u3092\u6d3b\u7528\u3057\u305fPKSHA VoiceAgent\u3092\u5c0e\u5165","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp","datePublished":"2026-03-05T11:08:43+00:00","description":"PKSHA\u3068\u307f\u305a\u307b\u9280\u884c\u3001AI-IVR\u3092VoiceAgent\u306e\u30de\u30eb\u30c1\u30bf\u30fc\u30f3\u30d2\u30a2\u30ea\u30f3\u30b0\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3001\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/03\/Mizuho-Bank-introduces-PKSHA-VoiceAgent_-further-evolving-its-next-generation-contact-center-with.webp","width":1200,"height":800,"caption":"PKSHA Technology"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mizuho-bank-deploys-pksha-voiceagent-in-contact-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Mizuho Bank deploys PKSHA VoiceAgent in contact center"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"author_category":"","first_name":"NewsDesk","last_name":"","user_url":"https:\/\/itbusinesstoday.com","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=29341"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29341\/revisions"}],"predecessor-version":[{"id":29343,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29341\/revisions\/29343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/29342"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=29341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=29341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=29341"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=29341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}