{"id":29042,"date":"2026-02-26T10:58:47","date_gmt":"2026-02-26T10:58:47","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=29042"},"modified":"2026-02-26T10:58:47","modified_gmt":"2026-02-26T10:58:47","slug":"hcltech-and-cisco-deepen-ai-contact-center-solution","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/hcltech-and-cisco-deepen-ai-contact-center-solution\/","title":{"rendered":"HCLTech\u3068\u30b7\u30b9\u30b3\u3001AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6df1\u5316"},"content":{"rendered":"<p>HCLTech\u3068Cisco\u306f\u3001Fluid Contact Center\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u72d9\u3044\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u3092AI\u4e3b\u5c0e\u3067\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u696d\u52d9\u306b\u30b7\u30d5\u30c8\u3059\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f <a href=\"https:\/\/www.cisco.com\/\">\u30b7\u30b9\u30b3<\/a>\u2019AI\u3092\u642d\u8f09\u3057\u305fWebex Contact Center\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068 <a href=\"https:\/\/www.hcltech.com\/\">HCLTech<\/a>\u2019\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u696d\u52d9\u306b\u304a\u3051\u308b\u5f53\u793e\u306e\u7d4c\u9a13\u3067\u3059\u3002\u57fa\u672c\u7684\u306a\u8003\u3048\u65b9\u306f\u3001\u5927\u898f\u6a21\u3067\u7a81\u7136\u306e\u30a4\u30f3\u30d5\u30e9\u5909\u66f4\u3092\u5f37\u3044\u308b\u3053\u3068\u306a\u304f\u3001\u4f01\u696d\u304c\u65e7\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089AI\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u306b\u79fb\u884c\u3057\u3084\u3059\u304f\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u591a\u8a00\u8a9e\u3067\u4f1a\u8a71\u3057\u5fdc\u7b54\u3067\u304d\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30dc\u30bf\u30f3\u64cd\u4f5c\u3060\u3051\u3067\u306a\u304f\u3001\u4f1a\u8a71\u5f62\u5f0f\u306eIVR\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u5bfe\u5fdc\u3059\u308b\u969b\u306b\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3084\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u5206\u6790\u6a5f\u80fd\u3084\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd\u3082\u3042\u308a\u307e\u3059\u3002\u76ee\u6a19\u306f\u3001\u7e70\u308a\u8fd4\u3057\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fdc\u7b54\u901f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u3082\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u4e00\u5b9a\u306b\u4fdd\u3064\u3053\u3068\u3067\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/primenumber-trocco-adds-instant-data-quality-checks\/\" rel=\"bookmark\">PrimeNumber TROCCO\u3001\u30c7\u30fc\u30bf\u54c1\u8cea\u306e\u5373\u6642\u30c1\u30a7\u30c3\u30af\u3092\u8ffd\u52a0<\/a><\/h4>\n<p>\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u307e\u305f\u3001\u5404\u30d3\u30b8\u30cd\u30b9\u306e\u904b\u55b6\u65b9\u6cd5\u306b\u5fdc\u3058\u3066\u3001\u696d\u754c\u7279\u6709\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u30ab\u30d0\u30fc\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u30b7\u30b9\u30c6\u30e0\u3092\u65e2\u5b58\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u7d71\u5408\u3057\u3001\u5f90\u3005\u306bCCaaS\u306e\u5c55\u958b\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p>\u4e21\u793e\u306f30\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a\u300160\u30ab\u56fd\u4ee5\u4e0a\u3067\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3001IT\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5354\u696d\u3057\u3066\u304d\u307e\u3057\u305f\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>HCLTech and Cisco have come out with a newer version of their Fluid Contact Center solution. The aim is to help companies shift customer engagement work more toward AI-driven and cloud-based operations. The solution brings together Cisco\u2019s AI-powered Webex Contact Center platform and HCLTech\u2019s experience in Contact Center as a Service transformation work. The basic idea is to make it easier for businesses to move from older contact center systems into AI-assisted service environments without forcing a big, sudden infrastructure change. The platform supports virtual agents that can speak and respond in multiple languages. These agents use conversational IVR style interaction instead of only button navigation. There are also tools [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":29043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,206,85],"tags":[218,11666,2641,465,280],"ppma_author":[572],"class_list":{"0":"post-29042","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-japan","10":"category-news","11":"category-regional","12":"category-tech","13":"tag-ai","14":"tag-ccaas-transformation","15":"tag-cisco","16":"tag-contact-center","17":"tag-hcltech"},"yoast_head":"<!-- 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