{"id":29035,"date":"2026-02-26T11:00:02","date_gmt":"2026-02-26T11:00:02","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=29035"},"modified":"2026-02-26T11:00:02","modified_gmt":"2026-02-26T11:00:02","slug":"vloom-launches-voicebot-preview-for-call-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","title":{"rendered":"VLOOM\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30d7\u30ec\u30d3\u30e5\u30fc\u3092\u958b\u59cb"},"content":{"rendered":"<p><a href=\"https:\/\/www.collabos.com\/\">\u30b3\u30e9\u30dc\u30b9<\/a> \u306f\u3001AI\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u300cVLOOM\u300d\u306e\u97f3\u58f0\u5bfe\u8a71\u6a5f\u80fd\u306e\u521d\u671f\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u516c\u958b\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u52d5\u304d\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u975e\u5e38\u306b\u7c21\u5358\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3068\u7d4c\u8cbb\u5897\u3068\u3044\u30462\u3064\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u7dca\u6025\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u4eba\u3005\u306f\u4f9d\u7136\u3068\u3057\u3066\u96fb\u8a71\u56de\u7dda\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u306e\u30cb\u30fc\u30ba\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u3092\u901a\u3058\u3066\u3059\u3079\u3066\u306e\u7740\u4fe1\u3092\u7ba1\u7406\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u7d44\u7e54\u306b\u56f0\u96e3\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002.<\/p>\n<p>\u305d\u3053\u3067\u540c\u793e\u306f\u3001\u65e5\u5e38\u7684\u306a\u96fb\u8a71\u3067\u306e\u4f1a\u8a71\u3092AI\u306e\u81ea\u52d5\u5316\u306b\u62bc\u3057\u8fbc\u3082\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u3068\u97f3\u58f0\u5408\u6210\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u3068\u96fb\u8a71\u3067\u4f1a\u8a71\u3057\u307e\u3059\u3002\u5358\u306a\u308b\u30e1\u30cb\u30e5\u30fc\u5f62\u5f0f\u306eIVR\u30dc\u30bf\u30f3\u64cd\u4f5c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u30a2\u30a4\u30c7\u30a2\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u4eba\u3068\u540c\u3058\u3088\u3046\u306b\u8a71\u3059\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3001\u3042\u308b\u3044\u306f\u5c11\u306a\u304f\u3068\u3082\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u4eba\u304c\u6a5f\u68b0\u7684\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u30eb\u30fc\u30d7\u304b\u3089\u629c\u3051\u51fa\u305b\u306a\u3044\u3068\u611f\u3058\u306a\u3044\u3088\u3046\u306b\u3001\u305d\u308c\u306b\u5341\u5206\u8fd1\u3044\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u4eca\u56de\u306e\u30d7\u30ec\u30d3\u30e5\u30fc\u30fb\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u4e3b\u306bVLOOM\u3092\u65e2\u306b\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u3084\u3001\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u7ba1\u7406\u753b\u9762\u306e\u78ba\u8a8d\u3084\u3001\u30a2\u30a4\u30b3\u30f3\u3092\u4f7f\u3063\u305f\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u306e\u5bfe\u8a71\u30b7\u30ca\u30ea\u30aa\u306e\u69cb\u7bc9\u3001\u4e88\u7d04\u30fb\u30ad\u30e3\u30f3\u30bb\u30eb\u30fb\u554f\u3044\u5408\u308f\u305b\u306e\u969b\u306e\u4f1a\u8a71\u306e\u5206\u5c90\u306a\u3069\u306e\u30c6\u30b9\u30c8\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ensou-ai-launches-sharepoint-searching-ai-agent\/\" rel=\"bookmark\">ENSOU AI\u3001SharePoint\u691c\u7d22AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b0\u30fc\u30b0\u30eb\u30ab\u30ec\u30f3\u30c0\u30fc\u3001CRM\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001SMS\u901a\u77e5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u3082\u30ea\u30f3\u30af\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u304d\u306a\u76ee\u6a19\u306f\u300124\u6642\u9593\u306e\u81ea\u52d5\u5fdc\u7b54\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u8efd\u6e1b\u3002\u30d5\u30eb\u30ea\u30ea\u30fc\u30b9\u306f2026\u5e74\u6625\u3092\u4e88\u5b9a\u3057\u3066\u304a\u308a\u3001AI\u306b\u3088\u308b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6\u306a\u610f\u56f3\u7406\u89e3\u3092\u5f37\u5316\u3057\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Collabos has put out an early version of the voice dialogue function for its AI call center system VLOOM. The point of this move is pretty straightforward. Call centers are facing two main challenges which include staff shortages and increased expenses for their operations. People still require phone lines because they need immediate solutions for their urgent inquiries but this need creates difficulties for organizations which must manage all incoming calls through their staff members. So the company is trying to push routine phone conversations into AI automation. The voicebot talks with customers over the phone using speech recognition and speech synthesis. It is not just menu-style IVR button navigation. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":29069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[4507,2803,465,11663,4900],"ppma_author":[572],"class_list":{"0":"post-29035","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-japan","10":"category-news","11":"category-quick-reads","12":"category-regional","13":"category-tech","14":"tag-ai-call-center","15":"tag-collabos","16":"tag-contact-center","17":"tag-vloom","18":"tag-voicebot"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VLOOM adds voicebot preview to cut call volume<\/title>\n<meta name=\"description\" content=\"Collabos introduces an early voicebot for VLOOM, designed to ease call center pressure from labor gaps and growing service demands.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VLOOM adds voicebot preview to cut call volume\" \/>\n<meta property=\"og:description\" content=\"Collabos introduces an early voicebot for VLOOM, designed to ease call center pressure from labor gaps and growing service demands.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-26T11:00:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"VLOOM adds voicebot preview to cut call volume","description":"Collabos introduces an early voicebot for VLOOM, designed to ease call center pressure from labor gaps and growing service demands.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","og_locale":"ja_JP","og_type":"article","og_title":"VLOOM adds voicebot preview to cut call volume","og_description":"Collabos introduces an early voicebot for VLOOM, designed to ease call center pressure from labor gaps and growing service demands.","og_url":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","og_site_name":"itbusinesstoday","article_published_time":"2026-02-26T11:00:02+00:00","og_image":[{"width":1201,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp","type":"image\/webp"}],"author":"ITBT StaffWriter","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"ITBT StaffWriter","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/"},"author":{"name":"ITBT StaffWriter","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15"},"headline":"VLOOM launches voicebot preview for call centers","datePublished":"2026-02-26T11:00:02+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/"},"wordCount":239,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp","keywords":["AI call center","Collabos","contact center","VLOOM","voicebot"],"articleSection":["AI","APAC","Japan","News","Quick Reads","Regional","Tech"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","url":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","name":"VLOOM adds voicebot preview to cut call volume","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp","datePublished":"2026-02-26T11:00:02+00:00","description":"Collabos introduces an early voicebot for VLOOM, designed to ease call center pressure from labor gaps and growing service demands.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/AI-call-center-system-VLOOM-voicebot-tentative-function-released-in-advance.webp","width":1201,"height":800,"caption":"Collabos"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"VLOOM launches voicebot preview for call centers"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15","name":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png90b3cb23d1d9c08733d969d29ea2d30d","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","caption":"ITBT StaffWriter"},"description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002","sameAs":["https:\/\/itbusinesstoday.com\/"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/itbt-staffwriter\/"}]}},"authors":[{"term_id":572,"user_id":7,"is_guest":0,"slug":"itbt-staffwriter","display_name":"ITBT StaffWriter","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=29035"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29035\/revisions"}],"predecessor-version":[{"id":29036,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/29035\/revisions\/29036"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/29069"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=29035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=29035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=29035"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=29035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}