{"id":29035,"date":"2026-02-26T11:00:02","date_gmt":"2026-02-26T11:00:02","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=29035"},"modified":"2026-02-26T11:00:02","modified_gmt":"2026-02-26T11:00:02","slug":"vloom-launches-voicebot-preview-for-call-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/vloom-launches-voicebot-preview-for-call-centers\/","title":{"rendered":"VLOOM\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30d7\u30ec\u30d3\u30e5\u30fc\u3092\u958b\u59cb"},"content":{"rendered":"<p><a href=\"https:\/\/www.collabos.com\/\">\u30b3\u30e9\u30dc\u30b9<\/a> \u306f\u3001AI\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u300cVLOOM\u300d\u306e\u97f3\u58f0\u5bfe\u8a71\u6a5f\u80fd\u306e\u521d\u671f\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u516c\u958b\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u52d5\u304d\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u975e\u5e38\u306b\u7c21\u5358\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3068\u7d4c\u8cbb\u5897\u3068\u3044\u30462\u3064\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u7dca\u6025\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u4eba\u3005\u306f\u4f9d\u7136\u3068\u3057\u3066\u96fb\u8a71\u56de\u7dda\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u306e\u30cb\u30fc\u30ba\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u3092\u901a\u3058\u3066\u3059\u3079\u3066\u306e\u7740\u4fe1\u3092\u7ba1\u7406\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u7d44\u7e54\u306b\u56f0\u96e3\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002.<\/p>\n<p>\u305d\u3053\u3067\u540c\u793e\u306f\u3001\u65e5\u5e38\u7684\u306a\u96fb\u8a71\u3067\u306e\u4f1a\u8a71\u3092AI\u306e\u81ea\u52d5\u5316\u306b\u62bc\u3057\u8fbc\u3082\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u3068\u97f3\u58f0\u5408\u6210\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u3068\u96fb\u8a71\u3067\u4f1a\u8a71\u3057\u307e\u3059\u3002\u5358\u306a\u308b\u30e1\u30cb\u30e5\u30fc\u5f62\u5f0f\u306eIVR\u30dc\u30bf\u30f3\u64cd\u4f5c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u30a2\u30a4\u30c7\u30a2\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u4eba\u3068\u540c\u3058\u3088\u3046\u306b\u8a71\u3059\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3001\u3042\u308b\u3044\u306f\u5c11\u306a\u304f\u3068\u3082\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u4eba\u304c\u6a5f\u68b0\u7684\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u30eb\u30fc\u30d7\u304b\u3089\u629c\u3051\u51fa\u305b\u306a\u3044\u3068\u611f\u3058\u306a\u3044\u3088\u3046\u306b\u3001\u305d\u308c\u306b\u5341\u5206\u8fd1\u3044\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u4eca\u56de\u306e\u30d7\u30ec\u30d3\u30e5\u30fc\u30fb\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u4e3b\u306bVLOOM\u3092\u65e2\u306b\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u3084\u3001\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u7ba1\u7406\u753b\u9762\u306e\u78ba\u8a8d\u3084\u3001\u30a2\u30a4\u30b3\u30f3\u3092\u4f7f\u3063\u305f\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u306e\u5bfe\u8a71\u30b7\u30ca\u30ea\u30aa\u306e\u69cb\u7bc9\u3001\u4e88\u7d04\u30fb\u30ad\u30e3\u30f3\u30bb\u30eb\u30fb\u554f\u3044\u5408\u308f\u305b\u306e\u969b\u306e\u4f1a\u8a71\u306e\u5206\u5c90\u306a\u3069\u306e\u30c6\u30b9\u30c8\u304c\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ensou-ai-launches-sharepoint-searching-ai-agent\/\" rel=\"bookmark\">ENSOU AI\u3001SharePoint\u691c\u7d22AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b0\u30fc\u30b0\u30eb\u30ab\u30ec\u30f3\u30c0\u30fc\u3001CRM\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001SMS\u901a\u77e5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u3082\u30ea\u30f3\u30af\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u304d\u306a\u76ee\u6a19\u306f\u300124\u6642\u9593\u306e\u81ea\u52d5\u5fdc\u7b54\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u8efd\u6e1b\u3002\u30d5\u30eb\u30ea\u30ea\u30fc\u30b9\u306f2026\u5e74\u6625\u3092\u4e88\u5b9a\u3057\u3066\u304a\u308a\u3001AI\u306b\u3088\u308b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6\u306a\u610f\u56f3\u7406\u89e3\u3092\u5f37\u5316\u3057\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Collabos has put out an early version of the voice dialogue function for its AI call center system VLOOM. The point of this move is pretty straightforward. Call centers are facing two main challenges which include staff shortages and increased expenses for their operations. People still require phone lines because they need immediate solutions for their urgent inquiries but this need creates difficulties for organizations which must manage all incoming calls through their staff members. So the company is trying to push routine phone conversations into AI automation. The voicebot talks with customers over the phone using speech recognition and speech synthesis. It is not just menu-style IVR button navigation. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":29069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[4507,2803,465,11663,4900],"ppma_author":[572],"class_list":["post-29035","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-quick-reads","category-regional","category-tech","tag-ai-call-center","tag-collabos","tag-contact-center","tag-vloom","tag-voicebot"],"yoast_head":"<!-- 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