{"id":28591,"date":"2026-02-19T11:16:37","date_gmt":"2026-02-19T11:16:37","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=28591"},"modified":"2026-02-19T11:16:37","modified_gmt":"2026-02-19T11:16:37","slug":"oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/","title":{"rendered":"\u30aa\u30e9\u30af\u30eb\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u8ca9\u58f2\u3001\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002"},"content":{"rendered":"<p>\u30aa\u30e9\u30af\u30eb\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u3001Oracle Fusion Cloud Applications\u306b\u65b0\u3057\u3044\u5f79\u5272\u5225AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Oracle AI Agent Studio for Fusion Applications\u3067\u69cb\u7bc9\u3055\u308c\u305f\u65b0\u3057\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u8ca9\u58f2\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5404\u30d7\u30ed\u30bb\u30b9\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3001\u7d71\u5408\u30c7\u30fc\u30bf\u306e\u5206\u6790\u3001\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3001\u4e88\u6e2c\u7684\u6d1e\u5bdf\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001CX\u30ea\u30fc\u30c0\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u696d\u7e3e\u5f37\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.<\/p>\n<p>\u201c\u300c\u30aa\u30e9\u30af\u30eb\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u62c5\u5f53\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d0\u30a4\u30b9\u30fb\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b\u30af\u30ea\u30b9\u30fb\u30ec\u30aa\u30fc\u30cd\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cOracle Fusion Applications\u306e\u65b0\u3057\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u304b\u3089\u7d71\u5408\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u95a2\u4fc2\u3084\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u201d<\/p>\n<p>\u30aa\u30e9\u30af\u30ebAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f <a href=\"https:\/\/www.oracle.com\/jp\/\">\u30aa\u30e9\u30af\u30eb<\/a> \u30af\u30e9\u30a6\u30c9\u30fb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u306f\u4e8b\u524d\u306b\u69cb\u7bc9\u3055\u308c\u3001\u8ffd\u52a0\u30b3\u30b9\u30c8\u306a\u3057\u3067Oracle Fusion Applications\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d71\u5408\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u9069\u5408\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8fc5\u901f\u306a\u4f5c\u696d\u3068\u3088\u308a\u9069\u5207\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Oracle Fusion Applications\u306e\u4e00\u90e8\u3067\u3042\u308bOracle Fusion Cloud Customer Experience\uff08CX\uff09\u306e\u65b0\u3057\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n<h4><strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/strong><\/h4>\n<ul>\n<li><strong>\u30d7\u30ed\u30b0\u30e9\u30e0\u30fb\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u304c\u30af\u30ed\u30b9\u30bb\u30eb\u304a\u3088\u3073\u30a2\u30c3\u30d7\u30bb\u30eb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u8a08\u753b\u3001\u7acb\u3061\u4e0a\u3052\u3001\u6700\u9069\u5316\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u76ee\u6a19\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3001\u30b3\u30a2\u30ca\u30e9\u30c6\u30a3\u30d6\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d7\u30ed\u30b0\u30e9\u30e0\u6982\u8981 \u4ee3\u7406\u5e97<\/strong> \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u3001\u88fd\u54c1\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u306e\u5404\u30c1\u30fc\u30e0\u9593\u3067\u3001\u660e\u78ba\u6027\u3068\u6574\u5408\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u76ee\u7684\u3001\u5bfe\u8c61\u8005\u3001\u30ad\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u8981\u4ef6\u3001\u63a8\u5968\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7c21\u6f54\u306b\u307e\u3068\u3081\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u306e\u8abf\u6574\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d7\u30ed\u30b0\u30e9\u30e0\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30ca\u30e9\u30c6\u30a3\u30d6\u3084\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u6599\u306b\u5909\u63db\u3059\u308b\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u6982\u8981\u3092\u5206\u6790\u3057\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3068\u5177\u4f53\u7684\u306a\u6210\u679c\u7269\u306b\u5909\u63db\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u8cfc\u5165\u30b0\u30eb\u30fc\u30d7\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306f\u3001\u8cfc\u8cb7\u30b0\u30eb\u30fc\u30d7\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3068\u305d\u306e\u7406\u7531\u3092\u63a8\u5968\u3057\u3001\u8cfc\u8cb7\u306e\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u8cfc\u8cb7\u30b0\u30eb\u30fc\u30d7\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u307e\u3059\u3002\u30a2\u30ab\u30a6\u30f3\u30c8\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u8acb\u6c42\u72b6\u6cc1\u3001\u66f4\u65b0\u671f\u9650\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u5c65\u6b74\u306a\u3069\u306e\u30ea\u30a2\u30eb\u30b7\u30b0\u30ca\u30eb\u306b\u57fa\u3065\u3044\u3066\u5404\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7d5e\u308a\u8fbc\u307f\u307e\u3059\u3002.<\/li>\n<li><strong>\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u5206\u6790\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> ROI\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u898b\u8fbc\u307f\u306e\u9ad8\u3044\u30aa\u30dd\u30c1\u30e5\u30cb\u30c6\u30a3\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3002\u30da\u30eb\u30bd\u30ca\u30ab\u30d0\u30ec\u30c3\u30b8\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ec\u30d9\u30eb\u3001\u8cfc\u8cb7\u30b9\u30c6\u30fc\u30b8\u5206\u6790\u3092\u8a55\u4fa1\u3057\u3001\u6700\u9069\u306a\u6295\u8cc7\u6226\u7565\u3092\u63d0\u6848\u3057\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30d4\u30fc\u30e9\u30a4\u30c6\u30a3\u30f3\u30b0\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u624b\u4f5c\u696d\u3092\u6e1b\u3089\u3057\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u77ed\u7e2e\u3057\u3001\u4e00\u8cab\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u3067\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5b9f\u65bd\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u76ee\u6a19\u306b\u6cbf\u3063\u305fE\u30e1\u30fc\u30eb\u3001\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u3001Web\u30a2\u30bb\u30c3\u30c8\u7528\u306e\u30b3\u30d4\u30fc\u539f\u7a3f\u3092\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u753b\u50cf\u9078\u629e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u30a2\u30bb\u30c3\u30c8\u9078\u5b9a\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u76ee\u7684\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u4e8b\u524d\u306b\u627f\u8a8d\u3055\u308c\u305f\u30a2\u30bb\u30c3\u30c8\u3001\u6226\u7565\u76ee\u6a19\u3001\u30c7\u30b6\u30a4\u30f3\u57fa\u6e96\u306b\u57fa\u3065\u304d\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u6700\u9069\u306a\u753b\u50cf\u3092\u63a8\u5968\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h4><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/dic-puts-62m-into-physical-ai-partners-with-emerald\/\" rel=\"bookmark\">DIC\u3001$62M\u3092\u30d5\u30a3\u30b8\u30ab\u30ebAI\u306b\u6295\u5165\u3001Emerald\u793e\u3068\u63d0\u643a<\/a><\/strong><\/h4>\n<h4><strong>\u58f2\u4e0a\u9ad8<\/strong><\/h4>\n<ul>\n<li><strong>\u30a4\u30f3\u30b5\u30a4\u30c8\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\uff1a<\/strong> \u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001\u3088\u308a\u5f37\u529b\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002\u9023\u7d61\u5148\u60c5\u5831\u3001\u4eba\u8108\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u5185\u3067\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u306e\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u8abf\u67fb\u3068\u8a08\u753b\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u898b\u7a4d\u66f8\u4f5c\u6210\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u56f3\u9762\u3001\u6307\u5b9a\u3055\u308c\u305f\u8981\u4ef6\u306a\u3069\u306e\u5165\u529b\u3092\u5206\u6790\u3057\u3001\u88fd\u54c1\u30e2\u30c7\u30eb\u3084\u69cb\u6210\u3092\u9078\u629e\u3057\u3001\u9069\u5207\u306a\u4fa1\u683c\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u9867\u5ba2\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u898b\u7a4d\u66f8\u4f5c\u6210\u3092\u52a0\u901f\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u66f4\u65b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u66f4\u65b0\u3092\u3088\u308a\u7a4d\u6975\u7684\u306b\u884c\u3044\u3001\u624b\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002\u5951\u7d04\u306e\u5065\u5168\u6027\u3068\u30de\u30fc\u30b8\u30f3\u30ea\u30b9\u30af\u3092\u76e3\u8996\u304a\u3088\u3073\u5206\u6790\u3057\u3001\u30a2\u30e9\u30fc\u30c8\u3068\u63a8\u5968\u3092\u63d0\u4f9b\u3057\u3001\u4f7f\u7528\u50be\u5411\u3001\u53ce\u76ca\u6027\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3001\u88fd\u54c1\u4f9d\u5b58\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u63a8\u5968\u3092\u542b\u3080\u66f4\u65b0\u6982\u8981\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u79c1\u306e\u30c6\u30ea\u30c8\u30ea\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u30c6\u30ea\u30c8\u30ea\u30fc\u5185\u306e\u30ea\u30b9\u30af\u3068\u6210\u9577\u6a5f\u4f1a\u306e\u628a\u63e1\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u6f5c\u5728\u7684\u306a\u30ea\u30b9\u30af\u3001\u6210\u9577\u6a5f\u4f1a\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7570\u5e38\u3092\u63d0\u793a\u3057\u3001\u524d\u56de\u306e\u30c1\u30a7\u30c3\u30af\u304b\u3089\u306e\u5909\u5316\u3092\u8981\u7d04\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h4><strong>\u30b5\u30fc\u30d3\u30b9<\/strong><\/h4>\n<ul>\n<li><strong>\u59cb\u696d\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \u73fe\u5834\u6280\u8853\u8005\u304c\u91cd\u8981\u306a\u30bf\u30b9\u30af\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u65e5\u3005\u306e\u5272\u308a\u5f53\u3066\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8981\u7d04\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u521d\u56de\u4fee\u7406\u7387\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ef\u30fc\u30af\u30aa\u30fc\u30c0\u30fc\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u4f5c\u696d\u6307\u793a\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u5408\u7406\u5316\u3057\u3001\u9045\u5ef6\u3092\u6e1b\u3089\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u6642\u9593\u901a\u308a\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u90fd\u5408\u3001\u6280\u8853\u8005\u306e\u8cc7\u683c\u3001\u90e8\u54c1\u306e\u5728\u5eab\u72b6\u6cc1\u306b\u57fa\u3065\u3044\u3066\u4f5c\u696d\u6307\u793a\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u5373\u5ea7\u306b\u56de\u7b54\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30b1\u30fc\u30b9\u3092\u4f5c\u6210\u3057\u3066\u8ffd\u8de1\u3057\u3001\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u8fc5\u901f\u306b\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a2\u30bf\u30c3\u30c1\u30e1\u30f3\u30c8\u51e6\u7406\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a<\/strong> \u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304b\u3089\u95a2\u9023\u30c7\u30fc\u30bf\u3092\u62bd\u51fa\u3057\u3066\u8981\u7d04\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u5f37\u5316\u3057\u3001\u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u8981\u6c42\u306e\u30c8\u30ea\u30a2\u30fc\u30b8\u3068\u89e3\u6c7a\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>Oracle Fusion Applications\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u65b0\u3057\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u52a0\u3048\u3066\u3001\u9867\u5ba2\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30c1\u30fc\u30e0\u3092\u4f01\u696d\u5168\u4f53\u3067\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u5c55\u958b\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bAI Agent Studio for Fusion Applications\u3092\u4f7f\u7528\u3057\u3066\u3001\u72ec\u81ea\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u304a\u3088\u3073\u7ba1\u7406\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000454.000057729.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Oracle announced the addition of new role-specific AI agents within Oracle Fusion Cloud Applications to help deliver intelligent customer experiences (CX) at scale. Built with Oracle AI Agent Studio for Fusion Applications, the new AI agents are embedded in marketing, sales, and service processes to help CX leaders improve productivity and enhance business performance by analyzing integrated data, automating operations, and providing predictive insights. &#8220;Businesses are transforming reactive sales, marketing, and service processes into proactive, intelligent workflows that deliver great customer experiences at scale and drive revenue growth,&#8221; said Chris Leone, executive vice president, Applications Development, Oracle. &#8220;The new AI agents in Oracle Fusion Applications help companies improve customer relationships [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":28575,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,207,237,85],"tags":[533,11494,11495,6941,11493,105,106,376,11496],"ppma_author":[205],"class_list":{"0":"post-28591","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-international","9":"category-news","10":"category-tech","11":"tag-ai-agent","12":"tag-analyzing-integrated-data","13":"tag-automating-operations","14":"tag-cloud-infrastructure","15":"tag-intelligent-customer-experience","16":"tag-itbusinesstoday","17":"tag-news","18":"tag-oracle","19":"tag-predictive-insights"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Oracle AI Agents Enhance Customer Experience<\/title>\n<meta name=\"description\" content=\"Oracle adds role-specific AI agents to Fusion Cloud CX, automating marketing, sales, and service with predictive, data-driven insights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Oracle AI Agents Enhance Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Oracle adds role-specific AI agents to Fusion Cloud CX, automating marketing, sales, and service with predictive, data-driven insights.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-19T11:16:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"4\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Oracle AI Agents Enhance Customer Experience","description":"Oracle adds role-specific AI agents to Fusion Cloud CX, automating marketing, sales, and service with predictive, data-driven insights.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/","og_locale":"ja_JP","og_type":"article","og_title":"Oracle AI Agents Enhance Customer Experience","og_description":"Oracle adds role-specific AI agents to Fusion Cloud CX, automating marketing, sales, and service with predictive, data-driven insights.","og_url":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/","og_site_name":"itbusinesstoday","article_published_time":"2026-02-19T11:16:37+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"4\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Oracle AI Agents Help Marketing, Sales, and Service Organisations Improve Customer Experiences","datePublished":"2026-02-19T11:16:37+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/"},"wordCount":737,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp","keywords":["AI Agent","analyzing integrated data","automating operations","Cloud Infrastructure","intelligent customer experience","itbusinesstoday","News","Oracle","predictive insights"],"articleSection":["AI","International","News","Tech"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/","url":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/","name":"Oracle AI Agents Enhance Customer Experience","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp","datePublished":"2026-02-19T11:16:37+00:00","description":"Oracle adds role-specific AI agents to Fusion Cloud CX, automating marketing, sales, and service with predictive, data-driven insights.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2026\/02\/Oracle-AI-Agents-Help-Marketing_-Sales_-and-Service-Organisations-Improve-Customer-Experiences.webp","width":1200,"height":800,"caption":"Oracle AI Agents Help Marketing, Sales, and Service Organisations Improve Customer Experiences"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/oracle-ai-agents-help-marketing-sales-and-service-organisations-improve-customer-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Oracle AI Agents Help Marketing, Sales, and Service Organisations Improve Customer Experiences"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/28591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=28591"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/28591\/revisions"}],"predecessor-version":[{"id":28592,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/28591\/revisions\/28592"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/28575"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=28591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=28591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=28591"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=28591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}