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Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across enterprise systems. Self-service has been underperforming for years. According to Gartner research, the success rate currently stands at 22 percent. The main problem exists because current virtual agents, including those that use large language models, were designed to conduct conversations instead of performing tasks. They can respond well but fail when requests require coordination across systems like CRM, billing, or service operations. Genesys is trying to change that with LAM driven automation. The agent understands customer intent, decides the next […]<\/p>\n","protected":false},"author":7,"featured_media":28107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[188,207,92,237,1838],"tags":[11370,384,465,428,763],"ppma_author":[572],"class_list":["post-28073","post","type-post","status-publish","format-standard","has-post-thumbnail","category-customer-experience","category-international","category-martech","category-news","category-quick-reads","tag-agentic-virtual-agent","tag-cloud","tag-contact-center","tag-customer-experience","tag-genesys"],"yoast_head":"\n
Genesys Enables Virtual Agents to Fulfill Requests<\/title>\n<meta name=\"description\" content=\"Genesys unveils a Cloud Agentic Virtual Agent, enabling AI to execute customer requests across enterprise systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/genesys-advances-virtual-agents-to-task-completion\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys Enables Virtual Agents to Fulfill Requests\" \/>\n<meta property=\"og:description\" content=\"Genesys unveils a Cloud Agentic Virtual Agent, enabling AI to execute customer requests across enterprise systems.\" \/>\n<meta property=\"og:url\" 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