CAC\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3<\/a> \u306f\u30012026\u5e74\u307e\u3067\u306b30\u793e\u4ee5\u4e0a\u30012028\u5e74\u307e\u3067\u306b100\u793e\u4ee5\u4e0a\u3078\u306e\u5c0e\u5165\u3092\u76ee\u6a19\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"CAC identity Co., Ltd. and Persol Business Process Design Co., Ltd. announced that they signed a business partnership agreement on February 6, 2026. The partnership is centered on automating call quality evaluation in contact centers. It brings together CAC identity\u2019s AI based voice analysis technology and Persol Business Process Design\u2019s long experience in designing and running contact center quality evaluation operations. In contact centers, monitoring and quality checks are essential. They are how companies try to improve customer service. But in many organizations, the work is still done manually. Supervisors listen to recorded calls and evaluate them one by one. This takes time. It does not scale well when call […]<\/p>\n","protected":false},"author":7,"featured_media":27811,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[3950,11269,465,428,6153],"ppma_author":[572],"class_list":{"0":"post-27810","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-audio-analysis","14":"tag-cac-identity","15":"tag-contact-center","16":"tag-customer-experience","17":"tag-persol-business-process-design"},"yoast_head":"\n
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