{"id":25475,"date":"2025-12-16T10:24:01","date_gmt":"2025-12-16T10:24:01","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=25475"},"modified":"2025-12-16T10:24:01","modified_gmt":"2025-12-16T10:24:01","slug":"ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/","title":{"rendered":"AI\u96fb\u8a71 \u201cPickupon \u201d\u304c86.2%\u306b\u30cb\u30fc\u30ba\u3068\u82e6\u60c5\u306e\u6355\u6349\u3092\u5f37\u5316"},"content":{"rendered":"<p><a href=\"https:\/\/pickupon.io\/\">\u30d4\u30c3\u30af\u30a2\u30c3\u30d7<\/a> \u4f1a\u8a71\u8981\u7d04AI\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u300cpickupon\u300d\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30d4\u30af\u30dd\u30f3\u306f\u3001\u901a\u8a71\u5185\u5bb9\u304b\u3089\u91cd\u8981\u306a\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u62bd\u51fa\u3059\u308bAI\u5206\u6790\u6a5f\u80fd\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u5237\u65b0\u3057\u3001\u62bd\u51fa\u7cbe\u5ea6\u3068\u6355\u6349\u7387\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002 .<\/p>\n<p>\u3053\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u3088\u308a\u3001\u901a\u8a71\u306b\u542b\u307e\u308c\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u611f\u60c5\u306e\u898b\u843d\u3068\u3057\u3092\u9632\u304e\u3001\u3088\u308a\u5305\u62ec\u7684\u306a\u30c7\u30fc\u30bf\u3092SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u3084CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u306b\u81ea\u52d5\u7684\u306b\u30ea\u30f3\u30af\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n<h4><strong>\u4f1a\u8a71\u30c7\u30fc\u30bf\u304b\u3089\u62bd\u51fa\u3057\u305f\u611f\u60c5\u3092\u6b63\u78ba\u306b\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027<\/strong><\/h4>\n<p>Pickupon\u306f\u3001\u901a\u8a71\u9332\u97f3\u3092\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u305f\u4f1a\u8a71\u3092AI\u3067\u5206\u6790\u3057\u3001\u300c\u30cb\u30fc\u30ba\uff08\u8981\u671b\uff09\u300d\u300c\u30a2\u30f3\u30ac\u30fc\uff08\u60a9\u307f\u30fb\u4e0d\u6e80\uff09\u300d\u300c\u30cf\u30c3\u30d4\u30fc\uff08\u611f\u8b1d\u30fb\u559c\u3073\uff09\u300d\u306a\u3069\u3001\u91cd\u8981\u306a\u6587\u7ae0\uff08\u5927\u5206\u985e\uff09\u3092\u81ea\u52d5\u62bd\u51fa\u30fb\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u201c<\/p>\n<h4><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/givery-launches-givery-ai-monitoring-to-visualize-ai-investment-returns-and-security-risks\/\" rel=\"bookmark\">Givery\u3001AI\u6295\u8cc7\u306e\u30ea\u30bf\u30fc\u30f3\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u3092\u53ef\u8996\u5316\u3059\u308b\u300cGivery AI\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u300d\u3092\u63d0\u4f9b\u958b\u59cb<\/a><\/strong><\/h4>\n<p>\u3053\u308c\u307e\u3067\u306f\u3001\u9577\u6642\u9593\u306e\u5546\u8ac7\u3084\u5185\u5bb9\u306e\u6fc3\u3044\u4f1a\u8a71\u306b\u304a\u3044\u3066\u3001\u91cd\u8981\u306a\u767a\u8a00\u304c\u591a\u304f\u542b\u307e\u308c\u308b\u5834\u5408\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5236\u7d04\u4e0a\u3001\u91cd\u8981\u306a\u6587\u7ae0\u3092\u3059\u3079\u3066\u62fe\u3046\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u7d4c\u55b6\u8cc7\u6e90\u3068\u3057\u3066\u7684\u78ba\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4f1a\u8a71\u306e\u4e2d\u306b\u542b\u307e\u308c\u308b\u30b5\u30a4\u30f3\u3092\u4f59\u3059\u3053\u3068\u306a\u304f\u6349\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000154.000033268.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Pickupon Inc., provider of the conversation summary AI phone service &#8220;pickupon,&#8221; has revamped the algorithm for its AI analysis function that extracts important customer comments from call content, significantly improving extraction accuracy and capture rate . This update prevents overlooking customer needs and emotions contained in calls , and makes it possible to automatically link more comprehensive data to SFA (sales force automation) and CRM (customer relationship management) systems. The importance of accurately tagging emotions extracted from conversation data Pickupon uses AI to analyze conversations that have been converted into text from call recordings , and is equipped with a function that automatically extracts and tags important sentences (main categories) [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":25468,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,206,85],"tags":[7038,9833,9835,9834,564,105,106,9832],"ppma_author":[205],"class_list":{"0":"post-25475","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-japan","10":"category-news","11":"category-regional","12":"category-tech","13":"tag-ai-analysis","14":"tag-analyze-conversation","15":"tag-conversation-summary","16":"tag-customer-relationship-management","17":"tag-generative-ai","18":"tag-itbusinesstoday","19":"tag-news","20":"tag-pickupon"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pickupon AI Phone Raises Needs &amp; Complaint Capture to 86.2%<\/title>\n<meta name=\"description\" content=\"Pickupon upgrades its AI call analysis engine, boosting accuracy in extracting key customer insights from phone conversations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pickupon AI Phone Raises Needs &amp; Complaint Capture to 86.2%\" \/>\n<meta property=\"og:description\" content=\"Pickupon upgrades its AI call analysis engine, boosting accuracy in extracting key customer insights from phone conversations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-16T10:24:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pickupon AI Phone Raises Needs & Complaint Capture to 86.2%","description":"Pickupon upgrades its AI call analysis engine, boosting accuracy in extracting key customer insights from phone conversations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/","og_locale":"ja_JP","og_type":"article","og_title":"Pickupon AI Phone Raises Needs & Complaint Capture to 86.2%","og_description":"Pickupon upgrades its AI call analysis engine, boosting accuracy in extracting key customer insights from phone conversations.","og_url":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/","og_site_name":"itbusinesstoday","article_published_time":"2025-12-16T10:24:01+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"AI Phone \u201cPickupon\u201d Boosts Needs and Complaint Capture to 86.2%","datePublished":"2025-12-16T10:24:01+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/"},"wordCount":204,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp","keywords":["AI analysis","analyze conversation","conversation summary","customer relationship management","generative AI","itbusinesstoday","News","Pickupon"],"articleSection":["AI","APAC","Japan","News","Regional","Tech"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/","url":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/","name":"Pickupon AI Phone Raises Needs & Complaint Capture to 86.2%","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp","datePublished":"2025-12-16T10:24:01+00:00","description":"Pickupon upgrades its AI call analysis engine, boosting accuracy in extracting key customer insights from phone conversations.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Conversation-summary-AI-phone-pickupon-improves-AI-capture-rate-of-needs-requests-and-complaints-to-86.2.webp","width":1200,"height":800,"caption":"AI Phone \u201cPickupon\u201d Boosts Needs and Complaint Capture to 86.2%"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/ai-phone-pickupon-boosts-needs-and-complaint-capture-to-86-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"AI Phone \u201cPickupon\u201d Boosts Needs and Complaint Capture to 86.2%"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=25475"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25475\/revisions"}],"predecessor-version":[{"id":25476,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25475\/revisions\/25476"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/25468"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=25475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=25475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=25475"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=25475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}