\u30ab\u30a4\u30af\u30e9<\/a> \u306f\u3001\u8272\u5206\u3051\u3055\u308c\u305f\u611f\u60c5\u7684\u306a\u30de\u30fc\u30ab\u30fc\u3067\u901a\u8a71\u306b\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u306a\u304f\u3001\u71b1\u3044\u8a71\u3084\u52dd\u5229\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u6574\u7136\u3068\u3057\u305f\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u4f9d\u5b58\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001AI\u304c\u73fe\u5b9f\u4e16\u754c\u306e\u30b7\u30b0\u30ca\u30eb\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3068\u3044\u3046\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30c8\u30ec\u30f3\u30c9\u306b\u3046\u307e\u304f\u9069\u5408\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"Shinka just rolled out a chunky upgrade to Kaikura\u2019s emotion labeling and this one actually matters. Until now the platform tried to read customer emotions from call transcripts. That worked on the surface but it missed all the real signals hiding in tone and pacing. The new update listens to the audio itself and pulls emotional cues from pitch, volume and speed. It captures the stuff text cannot show like relief after an issue is fixed or the early tension in a complaint call. The system breaks emotions into nine buckets for both the customer and the agent. That gives teams a clearer picture of satisfaction levels and even flags […]<\/p>\n","protected":false},"author":7,"featured_media":25333,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[9700,9701,9702,564,105,2807,106],"ppma_author":[572],"class_list":{"0":"post-25331","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-japan","10":"category-news","11":"category-quick-reads","12":"category-regional","13":"category-tech","14":"tag-customer-emotions","15":"tag-customer-insight","16":"tag-emotion-analysis","17":"tag-generative-ai","18":"tag-itbusinesstoday","19":"tag-kaikura","20":"tag-news"},"yoast_head":"\n
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