\u30ab\u30a4\u30af\u30e9<\/a> \u306f\u3001\u8272\u5206\u3051\u3055\u308c\u305f\u611f\u60c5\u7684\u306a\u30de\u30fc\u30ab\u30fc\u3067\u901a\u8a71\u306b\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u306a\u304f\u3001\u71b1\u3044\u8a71\u3084\u52dd\u5229\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u6574\u7136\u3068\u3057\u305f\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u4f9d\u5b58\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001AI\u304c\u73fe\u5b9f\u4e16\u754c\u306e\u30b7\u30b0\u30ca\u30eb\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3068\u3044\u3046\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30c8\u30ec\u30f3\u30c9\u306b\u3046\u307e\u304f\u9069\u5408\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"Shinka just rolled out a chunky upgrade to Kaikura\u2019s emotion labeling and this one actually matters. Until now the platform tried to read customer emotions from call transcripts. That worked on the surface but it missed all the real signals hiding in tone and pacing. The new update listens to the audio itself and pulls emotional cues from pitch, volume and speed. It captures the stuff text cannot show like relief after an issue is fixed or the early tension in a complaint call. The system breaks emotions into nine buckets for both the customer and the agent. That gives teams a clearer picture of satisfaction levels and even flags […]<\/p>\n","protected":false},"author":7,"featured_media":25333,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,1838,206,85],"tags":[9700,9701,9702,564,105,2807,106],"ppma_author":[572],"class_list":["post-25331","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-apac","category-japan","category-news","category-quick-reads","category-regional","category-tech","tag-customer-emotions","tag-customer-insight","tag-emotion-analysis","tag-generative-ai","tag-itbusinesstoday","tag-kaikura","tag-news"],"yoast_head":"\n
Kaikura Introduces Audio-Based Emotion Analysis Beyond Text<\/title>\n<meta name=\"description\" content=\"Shinka upgrades Kaikura to read emotions from audio, capturing pitch, tone, and pace for deeper customer insight beyond text alone.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kaikura Introduces Audio-Based Emotion Analysis Beyond Text\" \/>\n<meta property=\"og:description\" content=\"Shinka upgrades Kaikura to read emotions from audio, capturing pitch, tone, and pace for deeper customer insight beyond text alone.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-11T10:40:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30a4\u30af\u30e9\u3001\u30c6\u30ad\u30b9\u30c8\u3092\u8d85\u3048\u305f\u97f3\u58f0\u30d9\u30fc\u30b9\u306e\u611f\u60c5\u5206\u6790\u3092\u5c0e\u5165","description":"Shinka\u306f\u300cKaikura\u300d\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3001\u97f3\u58f0\u304b\u3089\u611f\u60c5\u3092\u8aad\u307f\u53d6\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u97f3\u306e\u9ad8\u3055\u3001\u58f0\u306e\u8abf\u5b50\u3001\u8a71\u3057\u65b9\u306e\u30da\u30fc\u30b9\u3092\u6349\u3048\u308b\u3053\u3068\u3067\u3001\u30c6\u30ad\u30b9\u30c8\u60c5\u5831\u3060\u3051\u3067\u306f\u5f97\u3089\u308c\u306a\u3044\u3001\u3088\u308a\u6df1\u3044\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/","og_locale":"ja_JP","og_type":"article","og_title":"Kaikura Introduces Audio-Based Emotion Analysis Beyond Text","og_description":"Shinka upgrades Kaikura to read emotions from audio, capturing pitch, tone, and pace for deeper customer insight beyond text alone.","og_url":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/","og_site_name":"itbusinesstoday","article_published_time":"2025-12-11T10:40:30+00:00","og_image":[{"width":1201,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp","type":"image\/webp"}],"author":"ITBT StaffWriter","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"ITBT StaffWriter","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/"},"author":{"name":"ITBT StaffWriter","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15"},"headline":"Kaikura adds audio based emotion analysis that finally reads what text keeps missing","datePublished":"2025-12-11T10:40:30+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/"},"wordCount":214,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp","keywords":["customer emotions","customer insight","Emotion Analysis","generative AI","itbusinesstoday","Kaikura","News"],"articleSection":["AI","APAC","Japan","News","Quick Reads","Regional","Tech"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/","url":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/","name":"\u30ab\u30a4\u30af\u30e9\u3001\u30c6\u30ad\u30b9\u30c8\u3092\u8d85\u3048\u305f\u97f3\u58f0\u30d9\u30fc\u30b9\u306e\u611f\u60c5\u5206\u6790\u3092\u5c0e\u5165","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp","datePublished":"2025-12-11T10:40:30+00:00","description":"Shinka\u306f\u300cKaikura\u300d\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3001\u97f3\u58f0\u304b\u3089\u611f\u60c5\u3092\u8aad\u307f\u53d6\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u97f3\u306e\u9ad8\u3055\u3001\u58f0\u306e\u8abf\u5b50\u3001\u8a71\u3057\u65b9\u306e\u30da\u30fc\u30b9\u3092\u6349\u3048\u308b\u3053\u3068\u3067\u3001\u30c6\u30ad\u30b9\u30c8\u60c5\u5831\u3060\u3051\u3067\u306f\u5f97\u3089\u308c\u306a\u3044\u3001\u3088\u308a\u6df1\u3044\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing.webp","width":1201,"height":800,"caption":"Kaikura adds audio based emotion analysis that finally reads what text keeps missing"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/tech\/ai\/kaikura-adds-audio-based-emotion-analysis-that-finally-reads-what-text-keeps-missing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Kaikura adds audio based emotion analysis that finally reads what text keeps missing"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15","name":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png90b3cb23d1d9c08733d969d29ea2d30d","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","caption":"ITBT StaffWriter"},"description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002","sameAs":["https:\/\/itbusinesstoday.com\/"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/itbt-staffwriter\/"}]}},"authors":[{"term_id":572,"user_id":7,"is_guest":0,"slug":"itbt-staffwriter","display_name":"ITBT StaffWriter","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png"},"author_category":"","first_name":"ITBT","last_name":"StaffWriter","user_url":"https:\/\/itbusinesstoday.com\/","job_title":"","description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002"}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=25331"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25331\/revisions"}],"predecessor-version":[{"id":25335,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25331\/revisions\/25335"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/25333"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=25331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=25331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=25331"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=25331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}