{"id":25020,"date":"2025-12-05T11:20:42","date_gmt":"2025-12-05T11:20:42","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=25020"},"modified":"2025-12-05T11:20:42","modified_gmt":"2025-12-05T11:20:42","slug":"kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/","title":{"rendered":"\u30ab\u30a6\u30cd\u30c3\u30c8\u3001VOC\u3068CX\u5f37\u5316\u306e\u305f\u3081\u306eFlyle AI\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has introduced the AI &#8203;&#8203;insight analysis platform &ldquo;Flyle&rdquo; provided by Flyle Co., Ltd.<\/p><p>By utilizing AI to comprehensively analyze and visualize over 320,000 VOC (Voice of the Customer) cases per year and treating each and every one equally, we realize improvements to &ldquo;Promise Breaks&rdquo; (customer issues) without leaving anyone behind. By building a rapid improvement system involving related departments, we aim to turn VOC into a valuable asset, enabling data-driven decision-making and further improving CX (Customer Experience Value).<\/p><h4>Background to the introduction of &ldquo;Flyle&rdquo;<\/h4><p>\u30ab\u30a6\u30cd\u30c3\u30c8\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u99c6\u4f7f\u3057\u3066\u3001\u3059\u3079\u3066\u306e\u30ef\u30fc\u30ab\u30fc\u306b\u4fa1\u5024\u3042\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u304a\u7d04\u675f\u3057\u307e\u3059\u3002\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u30aa\u30d5\u30a3\u30b9\u7528\u54c1\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d7\u3067\u3042\u308b\u30ab\u30a6\u30cd\u30c3\u30c8\u306f\u3001\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308bE\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/feitian-japan-debuts-iot-cube-payment-saas-platform\/\" rel=\"bookmark\">\u30d5\u30a7\u30a4\u30c6\u30a3\u30b8\u30e3\u30d1\u30f3\u304cIoT\u30ad\u30e5\u30fc\u30d6\u6c7a\u6e08SaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u767a\u8868<\/a><\/h4><p><a href=\"https:\/\/www.kaunet.com\/\" data-no-translation=\"\">Kaunet<\/a> aims to improve CX across the company, and places importance on accurately identifying &ldquo;promise breaks&rdquo; from the VOC, such as feedback and surveys received at the contact center, and utilizing them to improve services. In order to collect and analyze every customer&rsquo;s feedback without missing a thing and lead to rapid improvements, a voice-to-text tool was introduced to the contact center in December 2024.<\/p><p>\u3057\u304b\u3057\u3001\u53ce\u96c6\u3057\u305fVOC\u306e\u5206\u6790\u306b\u306f\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u5e74\u959332\u4e07\u4ef6\u4ee5\u4e0a\u306e\u3059\u3079\u3066\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u304f\u3001\u6539\u5584\u7b56\u3082\u512a\u5148\u9806\u4f4d\u306e\u9ad8\u3044\u3082\u306e\u306b\u9650\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u5f93\u6765\u306e\u624b\u4f5c\u696d\u306b\u3088\u308b\u5206\u6790\u3067\u306f\u3001\u5177\u4f53\u7684\u306a\u304a\u5ba2\u69d8\u306e\u8981\u671b\u3092\u628a\u63e1\u3067\u304d\u305a\u3001\u5206\u6790\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u5f97\u3089\u308c\u305f\u77e5\u898b\u3092\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u305f\u3081\u306e\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u305a\u3001VOC\u304c\u5341\u5206\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000113.000070957.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has introduced the AI &#8203;&#8203;insight analysis platform &ldquo;Flyle&rdquo; provided by Flyle Co., Ltd.By utilizing AI to comprehensively analyze and visualize over 320,000 VOC (Voice of the Customer) cases per year and treating each and every one equally, we realize improvements to &ldquo;Promise Breaks&rdquo; (customer issues) without leaving anyone behind. By building a rapid improvement system involving related departments, we aim to turn VOC into a valuable asset, enabling data-driven decision-making and further improving CX (Customer Experience Value).Background to the introduction of &ldquo;Flyle&rdquo;Kaunet is committed to using technology and creativity to create valuable experiences for all workers. Kaunet, an online [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":25021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[9562,465,428,9563,6784],"ppma_author":[205],"class_list":["post-25020","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-insight-analysis","tag-contact-center","tag-customer-experience","tag-flyle","tag-kaunet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kaunet Deploys Flyle AI to Boost VOC Analysis and CX<\/title>\n<meta name=\"description\" content=\"Kaunet has adopted Flyle\u2019s AI insight analysis platform to enhance its e-commerce services within the Kokuyo Group.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kaunet Deploys Flyle AI to Boost VOC Analysis and CX\" \/>\n<meta property=\"og:description\" content=\"Kaunet has adopted Flyle\u2019s AI insight analysis platform to enhance its e-commerce services within the Kokuyo Group.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-05T11:20:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30a6\u30cd\u30c3\u30c8\u3001VOC\u5206\u6790\u3068CX\u306e\u5f37\u5316\u306bFlyle AI\u3092\u5c0e\u5165","description":"\u30ab\u30a6\u30cd\u30c3\u30c8\u306f\u3001\u30b3\u30af\u30e8\u30b0\u30eb\u30fc\u30d7\u306b\u304a\u3051\u308bEC\u30b5\u30fc\u30d3\u30b9\u5f37\u5316\u306e\u305f\u3081\u3001\u30d5\u30e9\u30a4\u30eb\u306eAI\u30a4\u30f3\u30b5\u30a4\u30c8\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/","og_locale":"ja_JP","og_type":"article","og_title":"Kaunet Deploys Flyle AI to Boost VOC Analysis and CX","og_description":"Kaunet has adopted Flyle\u2019s AI insight analysis platform to enhance its e-commerce services within the Kokuyo Group.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/","og_site_name":"itbusinesstoday","article_published_time":"2025-12-05T11:20:42+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Kaunet Introduces Flyle AI for VOC and CX Enhancement","datePublished":"2025-12-05T11:20:42+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/"},"wordCount":294,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp","keywords":["AI \u200b\u200binsight analysis","contact center","Customer Experience","Flyle","Kaunet"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/","name":"\u30ab\u30a6\u30cd\u30c3\u30c8\u3001VOC\u5206\u6790\u3068CX\u306e\u5f37\u5316\u306bFlyle AI\u3092\u5c0e\u5165","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp","datePublished":"2025-12-05T11:20:42+00:00","description":"\u30ab\u30a6\u30cd\u30c3\u30c8\u306f\u3001\u30b3\u30af\u30e8\u30b0\u30eb\u30fc\u30d7\u306b\u304a\u3051\u308bEC\u30b5\u30fc\u30d3\u30b9\u5f37\u5316\u306e\u305f\u3081\u3001\u30d5\u30e9\u30a4\u30eb\u306eAI\u30a4\u30f3\u30b5\u30a4\u30c8\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/12\/Kaunet-introduces-AI-insight-analysis-platform-Flyle-for-VOC-analysis_-aiming-to-further-improve-CX.webp","width":1200,"height":800,"caption":"Kaunet"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/kaunet-introduces-flyle-ai-for-voc-and-cx-enhancement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Kaunet Introduces Flyle AI for VOC and CX Enhancement"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"author_category":"","first_name":"NewsDesk","last_name":"","user_url":"https:\/\/itbusinesstoday.com","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=25020"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25020\/revisions"}],"predecessor-version":[{"id":25022,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/25020\/revisions\/25022"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/25021"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=25020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=25020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=25020"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=25020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}