{"id":24937,"date":"2025-12-03T11:20:35","date_gmt":"2025-12-03T11:20:35","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24937"},"modified":"2025-12-03T11:20:35","modified_gmt":"2025-12-03T11:20:35","slug":"sumitomo-mitsui-card-uses-gen-ax-ai-for-contact-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/sumitomo-mitsui-card-uses-gen-ax-ai-for-contact-centers\/","title":{"rendered":"\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306bGen-AX\u306eAI\u3092\u63a1\u7528"},"content":{"rendered":"

\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u682a\u5f0f\u4f1a\u793e\u306f\u300124\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u751f\u6210\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u63d0\u4f9b\u306b\u5411\u3051\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u306b\u81ea\u5f8b\u578bAI\u97f3\u58f0\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30b8\u30fc\u30a8\u30cc\u30a8\u30c3\u30af\u30b9\u306eAI\u97f3\u58f0\u5fdc\u7b54\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cX-Ghost\u300d\u3092\u6d3b\u7528\u3057\u305f\u3082\u306e\u3067\u30012025\u5e745\u6708\u306b\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u304c\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u682a\u5f0f\u4f1a\u793e\u3068\u7d50\u3093\u3060\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30c7\u30b8\u30bf\u30eb\u30a2\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u3055\u3089\u306b\u5177\u4f53\u5316\u3059\u308b\u3082\u306e\u3067\u3059\u3002.<\/p>\n

AI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5c0e\u5165\u306f\u3001\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30e2\u30c7\u30eb\u306b\u9769\u547d\u3092\u3082\u305f\u3089\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u300124\u6642\u9593\u4f53\u5236\u3067\u9867\u5ba2\u306b\u697d\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n

\u5927\u91cf\u306e\u9867\u5ba2\u554f\u3044\u5408\u308f\u305b\u306e\u7ba1\u7406<\/strong><\/h4>\n

\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30ab\u30fc\u30c9\u5229\u7528\u304b\u3089\u4e0d\u6b63\u5229\u7528\u8b66\u544a\u307e\u3067\u3001\u6bce\u670850\u4e07\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u300224\u6642\u9593\u4f53\u5236\u306e\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u5f93\u6765\u3001\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u3068\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002Gen-AX\u306e\u81ea\u5f8b\u578bAI\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u540c\u793e\u306f\u5b9a\u578b\u7684\u306a\u3084\u308a\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3057\u3001\u696d\u52d9\u4e0a\u306e\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u8efd\u6e1b\u3057\u3001\u9867\u5ba2\u3068\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u901a\u3058\u3066\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u54c1\u8cea\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a LiveCall\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3068AI\u30b5\u30de\u30ea\u30fc\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n

\u307e\u305a\u306f\u3001\u540c\u793e\u3092\u88c5\u3063\u305f\u4e0d\u6b63\u306a\u901a\u77e5\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306bAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5c0e\u5165\u3057\u3001\u4eca\u5f8c\u6570\u5e74\u9593\u3067\u30ab\u30fc\u30c9\u5229\u7528\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u8c61\u3092\u62e1\u5927\u3059\u308b\u8a08\u753b\u3067\u3059\u3002\u5b9f\u969b\u30012026\u5e74\u5ea6\u307e\u3067\u306bAI\u30b7\u30b9\u30c6\u30e0\u3092\u672c\u683c\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u3084\u308a\u3068\u308a\u306e\u5927\u534a\u3092AI\u304c\u51e6\u7406\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4eba\u9593\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u8907\u96d1\u3067\u4fa1\u5024\u306e\u9ad8\u3044\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002.<\/p>\n

\u30a8\u30c3\u30af\u30b9\u30b4\u30fc\u30b9\u30c8\u306eAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4ed5\u7d44\u307f<\/strong><\/h4>\n

X-Ghost\u300d\u306f\u3001\u97f3\u58f0\u5408\u6210AI\u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3057\u3001\u5b9f\u969b\u306e\u97f3\u58f0\u306e\u6d41\u308c\u306b\u6cbf\u3063\u3066\u4f1a\u8a71\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u5f93\u6765\u306eIVR\u30b7\u30b9\u30c6\u30e0\u304c\u30e1\u30cb\u30e5\u30fc\u4e3b\u5c0e\u578b\u3067\u3042\u3063\u305f\u306e\u306b\u5bfe\u3057\u3001AI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306e\u8a00\u8449\u306b\u52d5\u7684\u306b\u53cd\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u3067\u76f4\u611f\u7684\u306a\u3084\u308a\u53d6\u308a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n

\u4e3b\u306a\u6280\u8853\u7684\u7279\u5fb4\u306f\u4ee5\u4e0b\u306e\u901a\u308a\uff1a<\/strong><\/p>\n

\u97f3\u58f0\u5408\u6210<\/strong>:\u30b3\u30d2\u30fc\u30ec\u30f3\u30b9\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30ec\u30b9\u30dd\u30f3\u30b9\u306e\u305f\u3081\u306e\u30ed\u30b9\u3068\u30ec\u30a4\u30c6\u30f3\u30b7\u30fc\u3092\u4f4e\u6e1b\u3057\u307e\u3059\u3002.<\/p>\n

\u5b89\u5168\u6027\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/strong>:\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0AI\u306f\u30ea\u30b9\u30af\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3068\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u5236\u5fa1\u3092\u7d44\u307f\u8fbc\u307f\u3001\u8aa4\u3063\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30dd\u30ea\u30b7\u30fc\u9055\u53cd\u3092\u56de\u907f\u3057\u307e\u3059\u3002.<\/p>\n

\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u610f\u8b58\u3057\u305f\u7d71\u5408\uff1a<\/strong> \u793e\u5185API\u63a5\u7d9a\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n

\u5e74\u4e2d\u7121\u4f11<\/strong>:\u7d99\u7d9a\u7684\u306b\u7a3c\u50cd\u3057\u3001\u6d88\u8cbb\u8005\u306e\u4fe1\u983c\u3068\u5b89\u5fc3\u3092\u3055\u3089\u306b\u5f37\u56fa\u306a\u3082\u306e\u306b\u3057\u307e\u3059\u3002.<\/p>\n

\u3053\u308c\u306f\u3001\u91d1\u878d\u696d\u754c\u306b\u304a\u3051\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u5897\u52a0\u3092\u8003\u3048\u308b\u3068\u3001\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002.<\/p>\n

\u65e5\u672c\u306e\u30cf\u30a4\u30c6\u30af\u7523\u696d\u3078\u306e\u5f71\u97ff<\/strong><\/h4>\n

Gen-AX\u306eAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5c55\u958b\u306f\u3001\u5358\u306a\u308b\u696d\u52d9\u52b9\u7387\u5316\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u3068\u3069\u307e\u3089\u305a\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u4f01\u696d\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u5411\u3051\u305f\u65e5\u672c\u306e\u30cf\u30a4\u30c6\u30af\u696d\u754c\u306e\u5e45\u5e83\u3044\u30c8\u30ec\u30f3\u30c9\u3092\u4e88\u5146\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u4e3b\u306a\u610f\u5473\u306f\u4ee5\u4e0b\u306e\u901a\u308a\uff1a<\/p>\n

\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308bAI\u5c0e\u5165\u306e\u52a0\u901f\u5316<\/strong><\/p>\n

\u65e5\u672c\u306e\u9280\u884c\u3084\u91d1\u878d\u6a5f\u95a2\u306f\u3001\u696d\u52d9\u306e\u8fd1\u4ee3\u5316\u3092\u56f3\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306e\u9ad8\u307e\u308a\u306b\u5fdc\u3048\u308b\u5fc5\u8981\u306b\u8feb\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u751f\u6210\u7684AI\u304c\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u91cd\u8981\u5ea6\u306e\u9ad8\u3044\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u3044\u304b\u306b\u5b89\u5168\u304b\u3064\u52b9\u679c\u7684\u306b\u9069\u7528\u3067\u304d\u308b\u304b\u3092\u793a\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u65e5\u672c\u306e\u91d1\u878d\u30bb\u30af\u30bf\u30fc\u5168\u4f53\u3067\u3088\u308a\u5e83\u7bc4\u306bAI\u3092\u63a1\u7528\u3059\u308b\u305f\u3081\u306e\u9752\u5199\u771f\u3092\u63d0\u4f9b\u3057\u3001AI\u6280\u8853\u3092\u696d\u52d9\u306b\u7d71\u5408\u3059\u308b\u7af6\u5408\u4ed6\u793e\u306b\u62cd\u8eca\u3092\u304b\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n

\u52b9\u7387\u5316\u3068\u52b4\u50cd\u529b\u306e\u6700\u9069\u5316<\/strong><\/p>\n

\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5224\u65ad\u529b\u3001\u5171\u611f\u529b\u3001\u8907\u96d1\u306a\u554f\u984c\u89e3\u6c7a\u3092\u5fc5\u8981\u3068\u3059\u308b\u696d\u52d9\u306b\u52b4\u50cd\u529b\u3092\u6700\u9069\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30c8\u30ec\u30f3\u30c9\u306f\u3001AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3001AI\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u5275\u51fa\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u65e5\u672c\u306e\u30c6\u30c3\u30af\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u5206\u91ce\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n

AI\u30a4\u30f3\u30d5\u30e9\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316.<\/strong><\/p>\n

Gen-AX\u306eX-Ghost\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u65e5\u672c\u306b\u304a\u3051\u308bAI\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u9ad8\u5ea6\u5316\u3092\u8c61\u5fb4\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u97f3\u58f0\u5408\u6210\u3001\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u3001\u5b89\u5168\u306aAPI\u7d71\u5408\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u9ad8\u5ea6\u306aAI\u306e\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u969b\u7acb\u3063\u3066\u304a\u308a\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u96fb\u5b50\u5546\u53d6\u5f15\u3001\u516c\u5171\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u306e\u4ed6\u306e\u7523\u696d\u306b\u3082\u9069\u7528\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5b9f\u4e16\u754c\u3067\u306e\u5c55\u958b\u306b\u3088\u308a\u3001\u65e5\u672c\u306f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30cf\u30d6\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3001\u56fd\u5185\u5916\u306e\u6295\u8cc7\u3092\u8a98\u81f4\u3057\u307e\u3059\u3002.<\/p>\n

\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u5f37\u5316<\/strong><\/p>\n

\u65e5\u672c\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30c7\u30fc\u30bf\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u9867\u5ba2\u4fdd\u8b77\u306b\u95a2\u3059\u308b\u53b3\u3057\u3044\u898f\u5236\u8981\u4ef6\u304c\u3042\u308a\u307e\u3059\u3002AI\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u3088\u308b\u5185\u8535\u306e\u5b89\u5168\u76e3\u8996\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u7ba1\u7406\u306f\u3001\u3053\u308c\u3089\u306e\u57fa\u6e96\u306e\u9075\u5b88\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3001AI\u304c\u9769\u65b0\u7684\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u898f\u5236\u306b\u6e96\u62e0\u3067\u304d\u308b\u3053\u3068\u3092\u5b9f\u8a3c\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u5c55\u671b<\/strong><\/h4>\n

\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u306f\u3001\u4e0d\u6b63\u901a\u77e5\u3084\u30ab\u30fc\u30c9\u5229\u7528\u4e0a\u306e\u554f\u984c\u306b\u3068\u3069\u307e\u3089\u305a\u3001AI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6a5f\u80fd\u3092\u3055\u3089\u306b\u767a\u5c55\u3055\u305b\u307e\u3059\u3002\u4eca\u5f8c\u6570\u5e74\u9593\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u307b\u3068\u3093\u3069\u3092AI\u30b7\u30b9\u30c6\u30e0\u304c\u51e6\u7406\u3057\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u30b5\u30fc\u30d3\u30b9\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u696d\u52d9\u52b9\u7387\u306e\u4e21\u65b9\u3092\u5f37\u5316\u3057\u305f\u3044\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u308c\u306f\u3001\u65e5\u672c\u306b\u304a\u3051\u308bAI\u3092\u6d3b\u7528\u3057\u305f\u4f01\u696d\u5909\u9769\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u3042\u308a\u3001AI\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d3\u30b8\u30cd\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6a19\u6e96\u3068\u306a\u308b\u672a\u6765\u3092\u57a3\u9593\u898b\u305b\u3066\u3044\u307e\u3059\u3002\u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u304cAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3059\u308b\u306b\u3064\u308c\u3001\u95a2\u9023\u5206\u91ce\u3067\u306fAI\u958b\u767a\u4f01\u696d\u3001\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u30c7\u30fc\u30bf\u7ba1\u7406\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306e\u5927\u5e45\u306a\u6210\u9577\u304c\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002.<\/p>\n

\u7d50\u8ad6 <\/strong><\/h4>\n

\u306e\u5c55\u958b \u30b8\u30a7\u30f3\u30a8\u30c3\u30af\u30b9<\/a> \u306eAI\u30aa\u30da\u30ec\u30fc\u30bf\u30fc \u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9<\/a> \u306f\u3001\u5927\u91cf\u306e\u9867\u5ba2\u3068\u63a5\u3059\u308b\u74b0\u5883\u306b\u304a\u3051\u308b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u306e\u5b9f\u969b\u306e\u4fa1\u5024\u3092\u7d39\u4ecb\u3057\u307e\u3059\u300224\u6642\u9593365\u65e5\u306e\u81ea\u5f8b\u7684\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u3001\u3088\u308a\u826f\u3044\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u52b9\u7387\u6027\u306e\u5411\u4e0a\u304b\u3089\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u4fdd\u8a3c\u306b\u81f3\u308b\u307e\u3067\u3001\u65e5\u672c\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u5206\u91ce\u306b\u304a\u3051\u308bAI\u5c0e\u5165\u306e\u65b0\u305f\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002.<\/p>\n

\u3053\u306e\u5c55\u958b\u306f\u3001\u4f01\u696d\u306e\u751f\u7523\u6027\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001AI\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u6210\u9577\u306b\u304a\u3051\u308bAI\u306e\u53ef\u80fd\u6027\u3092\u65e5\u672c\u306e\u30cf\u30a4\u30c6\u30af\u696d\u754c\u5168\u4f53\u306b\u793a\u3059\u3082\u306e\u3067\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm, which has now rolled out autonomous AI voice operators within their contact centers as one major step toward offering 24\/7 customer support and a generative AI-powered service ecosystem. The effort utilizes the “X-Ghost” AI voice response solution by Gen-AX Co., Ltd. and further concretizes a wider-ranging digital alliance that Sumitomo Mitsui Card forged with SoftBank Corp. back in May 2025. The introduction of AI operators will revolutionize the traditional model of contact centers, enhance operational efficiency, and provide customers with effortless support around the clock-a move that could reshape both the Japanese financial services sector and the broader […]<\/p>\n","protected":false},"author":7,"featured_media":24938,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[188,92,8098],"tags":[9538,465,428,464,4338],"ppma_author":[572],"class_list":{"0":"post-24937","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-experience","8":"category-martech","9":"category-news-articles","10":"tag-ai-operators","11":"tag-contact-center","12":"tag-customer-experience","13":"tag-gen-ax","14":"tag-sumitomo-mitsui-card"},"yoast_head":"\nSumitomo Mitsui Card Transforms Contact Centers with AI<\/title>\n<meta name=\"description\" content=\"Sumitomo Mitsui Card deploys Gen-AX AI voice operators to enable 24\/7 contact center support and advance its AI-powered service ecosystem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/sumitomo-mitsui-card-uses-gen-ax-ai-for-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sumitomo Mitsui Card Transforms Contact Centers with AI\" \/>\n<meta property=\"og:description\" content=\"Sumitomo Mitsui Card deploys Gen-AX AI voice operators to enable 24\/7 contact center support and advance its AI-powered service ecosystem.\" \/>\n<meta property=\"og:url\" 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