{"id":24822,"date":"2025-12-02T11:31:52","date_gmt":"2025-12-02T11:31:52","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24822"},"modified":"2025-12-02T11:31:52","modified_gmt":"2025-12-02T11:31:52","slug":"livecall-launches-transcription-and-ai-summary-features","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livecall-launches-transcription-and-ai-summary-features\/","title":{"rendered":"LiveCall\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3068AI\u30b5\u30de\u30ea\u30fc\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u958b\u59cb"},"content":{"rendered":"

\u304c\u904b\u55b6\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30a6\u30a7\u30d6\u63a5\u5ba2\u30c4\u30fc\u30eb\u300cLiveCall\u300d\u3002 \u30b9\u30d4\u30f3\u30b7\u30a7\u30eb<\/a> \u3053\u306e\u5ea6\u3001\u682a\u5f0f\u4f1a\u793e\u30a8\u30cc\u30fb\u30c6\u30a3\u30fb\u30c6\u30a3\u30fb\u30c9\u30b3\u30e2\u306f\u3001\u30c6\u30fc\u30d7\u8d77\u3053\u3057\u30fbAI\u8981\u7d04\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3044\u305f\u3057\u307e\u3057\u305f\u3002 .<\/p>\n

\u672c\u6a5f\u80fd\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3084\u30ea\u30e2\u30fc\u30c8\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u901a\u8a71\u5185\u5bb9\u306e\u9332\u97f3\u3092\u81ea\u52d5\u5316\u3057\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u8efd\u6e1b\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3001\u4f01\u696d\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002.<\/p>\n

LiveCall\u306f\u3001\u30a2\u30d7\u30ea\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u767b\u9332\u3092\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30d6\u30e9\u30a6\u30b6\u304b\u3089\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u97f3\u58f0\u901a\u8a71\u3084\u30d3\u30c7\u30aa\u901a\u8a71\u3092\u958b\u59cb\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30a6\u30a7\u30d6\u63a5\u5ba2\u30c4\u30fc\u30eb\u3067\u3059\u3002\u91d1\u878d\u3001\u4e0d\u52d5\u7523\u3001\u5c0f\u58f2\u696d\u3001\u88fd\u9020\u696d\u306a\u3069\u69d8\u3005\u306a\u696d\u7a2e\u306e\u30ea\u30e2\u30fc\u30c8\u30b5\u30dd\u30fc\u30c8\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u76f8\u8ac7\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Zeals\u3068Digirise\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63a8\u9032\u3067\u63d0\u643a<\/a><\/h4>\n

\u4eca\u56de\u30ea\u30ea\u30fc\u30b9\u3057\u305f\u30c6\u30fc\u30d7\u8d77\u3053\u3057\u30fbAI\u8981\u7d04\u6a5f\u80fd\u306f\u3001\u901a\u8a71\u5185\u5bb9\u306e\u9332\u97f3\u30fb\u6574\u7406\u3068\u3044\u3046\u6642\u9593\u3068\u624b\u9593\u306e\u304b\u304b\u308b\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u901a\u8a71\u5185\u5bb9\u3092\u898b\u3048\u308b\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u5b9f\u969b\u306e\u63a5\u5ba2\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u671f\u5f85\u3055\u308c\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u30fb\u52b9\u7387\u5316\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002.<\/p>\n

\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is pleased to announce that it has begun offering transcription and AI summarization functions . This function automates the recording of call content during online customer service and remote support, reducing the burden on staff, improving response quality, and promoting digital transformation for companies. LiveCall is a cloud-based web customer service tool that allows customers to start voice and video calls with one click from their browser, without having to install an app or register an account. It is used for remote support and online consultations in a variety of industries, including finance, real estate, retail, and manufacturing. Also 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