\u6708\u9593 500 \u4ef6\u3092\u8d85\u3048\u308b\u793e\u5185\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3057\u3001\u5c5e\u4eba\u5316\u3092\u89e3\u6d88\u3057\u3001\u696d\u52d9\u5168\u4f53\u306e\u52b9\u7387\u5316\u3092\u76ee\u6307\u3057\u307e\u3059\u3002\u4e09\u4e95\u4f4f\u53cb\u9280\u884c\u30b0\u30eb\u30fc\u30d7\u3067\u7dcf\u5408\u60c5\u5831\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u3055\u304f\u3089\u30b1\u30fc\u30b7\u30fc\u30a8\u30b9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u5c0f\u91ce \u529f\u3001\u4ee5\u4e0b\u3055\u304f\u3089\u30b1\u30fc\u30b7\u30fc\u30a8\u30b9\uff09\u306f\u3001\u795e\u6238\u306b\u672c\u793e\u3092\u7f6e\u304fAI\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306e\u682a\u5f0f\u4f1a\u793e\u30c7\u30a3\u30b8\u30aa\u30f3\u3068\u63d0\u643a\u3057\u3001\u751f\u6210\u578bAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cENSOU\uff08\u30a8\u30f3\u30bd\u30a6\uff09\u300d\u3092\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306b\u5c0e\u5165\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002.<\/p>
\u3053\u306e\u5354\u696d\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u5185\u306e\u696d\u52d9\u3092\u6700\u9069\u5316\u3057\u3001\u793e\u5185\u3067\u5897\u5927\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u696d\u52d9\u306e\u8ca0\u62c5\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u3001AI\u306b\u6a29\u9650\u3092\u4e0e\u3048\u308b\u6226\u7565\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u610f\u5473\u3057\u307e\u3059\u3002.<\/p>
Sakura KCS offers a wide range of internal and external IT services for various financial, public, and private companies. The company’s information systems department has constantly struggled to handle the repetition that came with internal inquiries. Manual responses often resulted in variations in quality and issues in productivity, especially as cybersecurity measures increased the workload.<\/p>
Sakura KCS aimed to integrate ENSOU, reducing dependency on individual staff members by standardizing responses and freeing up time for higher-value work. Digeon Inc. provided technical guidance on the construction of the chatbot by implementing RAG in a secure environment, ensuring high accuracy using the company’s existing internal documentation.<\/p>
RAG\u3067\u306f\u3001FAQ\u3084\u898f\u5b9a\u3001\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u306a\u3069\u306e\u793e\u5185\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001ENSOU\u304c\u6587\u8108\u3092\u7406\u89e3\u3057\u305f\u7684\u78ba\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3057\u3066\u3001\u5f93\u696d\u54e1\u306e\u4e2d\u306b\u6563\u5728\u3057\u3066\u3044\u305f\u77e5\u8b58\u3092\u307e\u3068\u3081\u3001\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002.<\/p>
\u3053\u308c\u307e\u3067\u306e\u3068\u3053\u308d\u3001ENSOU\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u7d04500\u4eba\u306e\u5f93\u696d\u54e1\u306b\u6d3b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u3059\u3067\u306b\u6708\u9593500\u4ef6\u4ee5\u4e0a\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u5358\u306a\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u3068\u3069\u307e\u3089\u305a\u3001ENSOU\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u652f\u63f4\u306b\u3082\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>
\u7ffb\u8a33\u4f5c\u696d<\/strong>\u591a\u8a00\u8a9e\u74b0\u5883\u306b\u304a\u3051\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4fc3\u9032.<\/p> \u6587\u66f8\u4f5c\u6210<\/strong>:\u5831\u544a\u66f8\u4f5c\u6210\u3001\u793e\u5185\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u306a\u3069\u30b9\u30bf\u30c3\u30d5\u306e\u30b5\u30dd\u30fc\u30c8\u3002.<\/p> \u30a8\u30e9\u30fc\u30b3\u30fc\u30c9\u306e\u8abf\u67fb<\/strong>:\u30b7\u30b9\u30c6\u30e0\u307e\u305f\u306f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u554f\u984c\u3092\u8fc5\u901f\u306b\u8a3a\u65ad\u3057\u307e\u3059\u3002.<\/p> \u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u652f\u63f4<\/strong> \u793e\u5185\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u57fa\u3065\u3044\u305f\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3002.<\/p> \u3053\u306e\u5e83\u7bc4\u56f2\u306b\u53ca\u3076\u63a1\u7528\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u90e8\u7f72\u3067\u5b9f\u8cea\u7684\u306a\u751f\u7523\u6027\u5411\u4e0a\u52b9\u679c\u304c\u3042\u308a\u3001\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u591a\u7528\u9014\u6027\u3092\u88cf\u4ed8\u3051\u3066\u3044\u307e\u3059\u3002.<\/p> ENSOU\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u660e\u78ba\u306a\u6539\u5584\u306e\u30b5\u30a4\u30af\u30eb\u304c\u751f\u307e\u308c\u307e\u3057\u305f\uff1a<\/strong><\/p> \u30c7\u30fc\u30bf\u306e\u7d71\u5408\uff1a\u3053\u308c\u307e\u3067\u500b\u3005\u306e\u5f93\u696d\u54e1\u306b\u4f9d\u5b58\u3057\u3066\u3044\u305f\u77e5\u8b58\u3092AI\u306b\u96c6\u7d04\u3002.<\/p> \u7cbe\u5ea6\u306e\u5411\u4e0a<\/strong>:\u30b7\u30b9\u30c6\u30e0\u306e\u66f4\u65b0\u304c\u9032\u3080\u306b\u3064\u308c\u3066\u3001\u81ea\u52d5\u5fdc\u7b54\u306e\u7cbe\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002.<\/p> \u3088\u308a\u5c11\u306a\u3044\u660e\u78ba\u5316\uff1a<\/strong> \u56de\u7b54\u304c\u6b63\u78ba\u306b\u306a\u308b\u306b\u3064\u308c\u3066\u3001\u7e70\u308a\u8fd4\u3055\u308c\u308b\u8cea\u554f\u306e\u6570\u306f\u6e1b\u3063\u3066\u3044\u304d\u307e\u3059\u3002.<\/p> \u696d\u52d9\u52b9\u7387<\/strong>:\u6642\u9593\u304c\u7bc0\u7d04\u3055\u308c\u3001\u7167\u4f1a\u8005\u3068\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u3067\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u6539\u5584\u3055\u308c\u307e\u3059\u3002.<\/p> ENSOU\u306f\u3001\u793e\u5185\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u4f53\u7cfb\u5316\u3057\u3001\u53cd\u5fa9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u306e\u60c5\u5831\u306e\u8cea\u3092\u9ad8\u3081\u306a\u304c\u3089\u3001\u4f5c\u696d\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002.<\/p> \u3055\u304f\u3089\u30b1\u30fc\u30b7\u30fc\u30a8\u30b9\u306b\u304a\u3051\u308bENSOU\u306e\u5c0e\u5165\u306f\u3001\u65e5\u672c\u306eIT\u696d\u754c\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u793a\u3059\u3082\u306e\u3067\u3059\uff1a<\/p> \u4f01\u696d\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u306eAI\u7d71\u5408\uff1a<\/strong> ENSOU\u306e\u3088\u3046\u306aAI\u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u793e\u5185\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u62e1\u5f35\u6027\u306e\u3042\u308b\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p> \u65b0\u8208\u4f01\u696d\u3068\u5927\u4f01\u696d\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>:\u3053\u306eDigeon\u3068\u3055\u304f\u3089KCS\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001AI\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u304c\u5927\u4f01\u696d\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u65c5\u3092\u3069\u306e\u3088\u3046\u306b\u5f8c\u62bc\u3057\u3067\u304d\u308b\u304b\u3092\u4f1d\u3048\u3066\u3044\u307e\u3059\u3002.<\/p> \u77e5\u8b58\u306e\u5171\u6709\uff1a<\/strong> \u4eba\u6750\u683c\u5dee\u306f\u6226\u7565\u7684\u306b\u514b\u670d\u3055\u308c\u3001\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306fAI\u30b7\u30b9\u30c6\u30e0\u306e\u5c02\u9580\u77e5\u8b58\u3092\u96c6\u7d04\u3059\u308b\u3053\u3068\u3067\u7d99\u7d9a\u7684\u306b\u884c\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002.<\/p> \u3088\u308a\u5e83\u7bc4\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3068\u3063\u3066\u3001\u4eca\u56de\u306e\u5c0e\u5165\u306f\u3001\u9867\u5ba2\u5411\u3051\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3060\u3051\u3067\u306a\u304f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u306e\u6d3b\u7528\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3078\u306e\u6ce8\u76ee\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u540c\u69d8\u306eAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u4f01\u696d\u306f\u3001\u5b9a\u91cf\u7684\u306a\u751f\u7523\u6027\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u793e\u5185\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3084\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u3082\u9054\u6210\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/p> Sakura KCS aims to further enhance ENSOU’s functionality and is considering use cases other than internal inquiry support. The flexibility of the AI makes it one of the important tools for scaling up operations with consistent quality and less dependence on individual employees.<\/p> \u3057\u305f\u304c\u3063\u3066\u3001\u3053\u308c\u306f\u4ed6\u306e\u65e5\u672c\u4f01\u696d\u304c\u5b89\u5168\u3067\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306eAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u53c2\u8003\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3078\u306e\u95a2\u5fc3\u304c\u9ad8\u307e\u308b\u306b\u3064\u308c\u3066\u3001AI\u3092\u793e\u5185\u306e\u4e3b\u8981\u30d7\u30ed\u30bb\u30b9\u306b\u7d71\u5408\u3057\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u7af6\u4e89\u529b\u3092\u5f37\u5316\u3059\u308b\u30b9\u30c6\u30c3\u30d7\u306b\u7d9a\u304f\u4f01\u696d\u3082\u5897\u3048\u308b\u3067\u3057\u3087\u3046\u3002.<\/p> ENSOU’s implementation by Sakura KCS<\/a> \u305d\u3057\u3066 Digeon<\/a> marks an important step forward for Japan’s enterprise AI landscape. By automating internal inquiries, improving response accuracy, and consolidating institutional knowledge, the chatbot illustrates how generative AI can transform internal operations.<\/p> \u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u304c\u3053\u308c\u306b\u8ffd\u968f\u3059\u308b\u3053\u3068\u3067\u3001AI\u306f\u65e5\u672c\u306eIT\u696d\u754c\u306b\u52b9\u7387\u5316\u306e\u6ce2\u3092\u3082\u305f\u3089\u3057\u3001\u500b\u4eba\u306e\u5c02\u9580\u77e5\u8b58\u3078\u306e\u4f9d\u5b58\u3092\u6e1b\u3089\u3057\u3001\u3088\u308a\u5354\u529b\u7684\u3067\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u8077\u5834\u3092\u53ef\u80fd\u306b\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002.<\/p>","protected":false},"excerpt":{"rendered":" It aims to automate responses for more than 500 monthly internal inquiries, lessen its dependency on personnel, and improve overall business efficiency. Sakura KCS Co., Ltd., a Tokyo-based comprehensive information services company under the SMBC Group, announced it has teamed up with Kobe-based AI startup Digeon Inc. to deploy ENSOU, a generative AI chatbot, across its information systems department.The collaboration signifies a strategic effort to empower AI in its work to optimize operations within the IT services company and address the growing burden of knowledge management tasks internally.Tackling Internal Knowledge ChallengesSakura KCS offers a wide range of internal and external IT services for various financial, public, and private companies. The […]<\/p>\n","protected":false},"author":7,"featured_media":24651,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,185,8098,85],"tags":[218,299,9433,9434,9435],"ppma_author":[572],"class_list":["post-24650","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-business-tech","category-news-articles","category-tech","tag-ai","tag-business-tech","tag-digeon","tag-ensou-chatbot","tag-sakura-kcs"],"yoast_head":"\n\u696d\u52d9\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a<\/strong><\/h4>
\u65e5\u672c\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u7523\u696d\u306b\u3068\u3063\u3066\u306e\u6226\u7565\u7684\u610f\u5473\u5408\u3044<\/strong><\/h4>
\u524d\u5411\u304d\u306b<\/strong><\/h4>
\u7d50\u8ad6 <\/strong><\/h4>