Get ready for a smooth trip at Shinagawa Station! Starting December 15, 2025, JR Central will launch JRTok-AI. This multilingual chatbot will assist foreign visitors on the Tokaido Shinkansen. From now until mid-March 2026, we’ll test this new technology. It aims to boost convenience and accessibility at one of Japan’s busiest rail hubs.<\/p>
\u99c5\u306b\u8868\u793a\u3055\u308c\u308bQR\u30b3\u30fc\u30c9\u3092\u8aad\u307f\u53d6\u308b\u3068\u3001\u4e57\u5ba2\u306f\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3067JRTok-AI\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9<\/p>
\u65b0\u5e79\u7dda\u30c1\u30b1\u30c3\u30c8\u8cfc\u5165\u3092\u542b\u3080\u30c1\u30b1\u30c3\u30c8\u6848\u5185<\/p>
\u5927\u304d\u306a\u8377\u7269\u306e\u904b\u642c\u88dc\u52a9<\/p>
\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u60c5\u5831<\/p>
\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\uff1a\u82f1\u8a9e\u3001\u4e2d\u56fd\u8a9e\u3001\u97d3\u56fd\u8a9e\u3001\u30d5\u30e9\u30f3\u30b9\u8a9e\u3001\u30b9\u30da\u30a4\u30f3\u8a9e<\/p>
\u65b0\u5e79\u7dda\u306e\u65c5\u306f\u3001\u6587\u5316\u7684\u3001\u6b74\u53f2\u7684\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u65b0\u5e79\u7dda\u306b\u4e57\u308c\u3070\u3001\u30e9\u30f3\u30c9\u30de\u30fc\u30af\u3092\u898b\u3064\u3051\u3001\u305d\u306e\u7269\u8a9e\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>
JR\u6771\u6d77\u306b\u3088\u308b\u3068\u3001\u5229\u7528\u8005\u306e\u58f0\u3084\u5229\u7528\u30d1\u30bf\u30fc\u30f3\u3092\u3082\u3068\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u4ed6\u306e\u99c5\u3078\u306e\u62e1\u5927\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8ffd\u52a0\u3092\u6c7a\u5b9a\u3059\u308b\u3068\u306e\u3053\u3068\u3002.<\/p>
<\/p>
The trial shows a rising trend. Japanese railway operators are using AI chatbots more often. They answer customer questions. They reduce language barriers for tourists. They also provide support outside regular hours. Systems such as the AI-based “FAQ” chatbots from other rail operators have also begun testing for similar functions.<\/p>
By integrating AI into a major transit node such as Shinagawa, JR Central is making the case that in the future, digital infrastructure in transport will routinely include intelligent, multilingual assistants. For the tech industry, this opens a clear growth path for AI-as-a-service — especially focused on mobility, public services, and tourists.<\/p>
\u591a\u8a00\u8a9e\u3068AI\u7d71\u5408\u306e\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3092\u5f8c\u62bc\u3057<\/strong><\/p> One of Japan’s biggest problems over the years has been how to provide good service for inbound travelers who may not speak Japanese. With a tried-and-true AI tool like JRTok-AI, demand will likely spike not just for multilingual bots but also translation engines and location-aware apps. Domestic firms specialized in AI, natural language processing, and mobile-friendly user experiences stand to benefit, both for transport and other sectors.<\/p> \u30c7\u30b8\u30bf\u30eb\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u304c\u5404\u4f01\u696d\u3067\u52a0\u901f<\/strong><\/p> \u8a66\u9a13\u904b\u7528\u304c\u3046\u307e\u304f\u3044\u3051\u3070\u3001\u3053\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306f\u99c5\u4ee5\u5916\u306b\u3082\u6025\u901f\u306b\u5e83\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u5c0f\u58f2\u5e97\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30e2\u30fc\u30eb\u3001\u30db\u30c6\u30eb\u3001\u5730\u65b9\u81ea\u6cbb\u4f53\u306a\u3069\u304c\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u591a\u8a00\u8a9e\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u30fb\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u3001\u53cc\u65b9\u5411\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u30d7\u30e9\u30b0\u30a4\u30f3\u306e\u5e02\u5834\u304c\u62e1\u5927\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3001\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001AI\u30b5\u30fc\u30d3\u30b9\u30d9\u30f3\u30c0\u30fc\u306b\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u304c\u751f\u307e\u308c\u308b\u3067\u3057\u3087\u3046\u3002.<\/p> \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9AI\uff0b\u30a4\u30f3\u30d5\u30e9\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u9769\u65b0<\/strong><\/p> The success of JRTok-AI can inspire other “hybrid” models: legacy infrastructure, such as station facilities and public transport networks, merged with next-generation AI to bridge old and new. This is an important modernization strategy for Japanese industries that often keep using legacy systems without full replacement.<\/p> \u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u7cbe\u5ea6<\/strong>:QR\u30b3\u30fc\u30c9\u3092\u6709\u52b9\u5316\u3057\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3067\u30ca\u30d3\u30b2\u30fc\u30c8\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u591a\u304f\u306e\u65c5\u884c\u8005\u3001\u7279\u306b\u9ad8\u9f62\u8005\u3084\u6280\u8853\u306b\u758e\u3044\u65c5\u884c\u8005\u306b\u3068\u3063\u3066\u306f\u9762\u5012\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u7279\u306b\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308bAI\u306e\u56de\u7b54\u306e\u8cea\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002UX\u304c\u60aa\u304b\u3063\u305f\u308a\u3001\u6848\u5185\u304c\u4e0d\u6b63\u78ba\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u4fe1\u983c\u304c\u640d\u306a\u308f\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/p> \u8a00\u8a9e\u3068\u6587\u5316\u306e\u9055\u3044<\/strong>:\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u591a\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u7ffb\u8a33\u306e\u6b63\u78ba\u3055\u3068\u6587\u5316\u7684\u306a\u9069\u5408\u6027\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30eb\u30fc\u30eb\u3001\u8377\u7269\u306e\u898f\u5b9a\u3001\u73fe\u5730\u306e\u7fd2\u6163\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002.<\/p> \u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/strong>:\u4ed6\u306eAI\u30b5\u30fc\u30d3\u30b9\u3068\u540c\u69d8\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u30c7\u30fc\u30bf\u306e\u53d6\u308a\u6271\u3044\u3001\u4fdd\u5b58\u3001\u4fdd\u8b77\u65b9\u6cd5\u3092\u7cbe\u67fb\u3057\u307e\u3059\u3002\u793e\u4f1a\u306e\u4fe1\u983c\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u900f\u660e\u6027\u304c\u91cd\u8981\u3067\u3059\u3002.<\/p> \u99c5\u54e1\u3068\u306e\u7d71\u5408\uff1a<\/strong> The chatbot should work alongside human services. It shouldn’t fully replace them. This is important for complex issues like fare adjustments or lost luggage.<\/p> \u3053\u306e\u7bc0\u76ee\u306f\u3001\u65e5\u672c\u4e2d\u306e\u4e8b\u696d\u8005\u3068\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u3001\u65b0\u305f\u306a\u30c1\u30e3\u30f3\u30b9\u306e\u6642\u4ee3\u3092\u3082\u305f\u3089\u3059\u3082\u306e\u3067\u3059\u3002.<\/p> \u89b3\u5149\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30db\u30c6\u30eb\u3001\u65c5\u884c\u4ee3\u7406\u5e97\u3001\u5c0f\u58f2\u696d\u8005\u306f\u4eca\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u591a\u8a00\u8a9e\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5916\u56fd\u4eba\u89b3\u5149\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/p> \u30b9\u30de\u30fc\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30e2\u30c7\u30eb\u306e\u62e1\u5927\u306b\u4f34\u3044\u3001\u4f01\u696d\u306fAI\u30d9\u30f3\u30c0\u30fc\u3001\u30b7\u30b9\u30c6\u30e0\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3001\u30a4\u30f3\u30d5\u30e9\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u4f9d\u5b58\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002.<\/p> AI\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u516c\u7684\u6a5f\u95a2\u3084\u81ea\u6cbb\u4f53\u304c\u5e02\u6c11\u306b\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30ac\u30d0\u30e1\u30f3\u30c8\u3078\u306e\u53d6\u308a\u7d44\u307f\u304c\u5897\u52a0\u50be\u5411\u306b\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.<\/p> JRTok-AI\u306e\u6210\u529f\u306f\u3001JR\u6771\u6d77\u4ee5\u5916\u306e\u9244\u9053\u4f1a\u793e\u3084\u4ea4\u901a\u4e8b\u696d\u8005\u306b\u3068\u3063\u3066\u3082\u3001\u5c0f\u898f\u6a21\u306a\u99c5\u3084\u8def\u7dda\u3078\u306eAI\u5c0e\u5165\u3092\u52a0\u901f\u3055\u305b\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002.<\/p> \u54c1\u5ddd\u99c5\u3067\u306eJRTok-AI\u306e\u5c55\u958b\u306f\u3001\u5358\u306a\u308b\u6280\u8853\u5b9f\u9a13\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3068\u30b9\u30de\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u304c\u3001\u65e5\u672c\u306e\u516c\u5171\u30a4\u30f3\u30d5\u30e9\u3068\u30e2\u30d3\u30ea\u30c6\u30a3\u306e\u3042\u308a\u65b9\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u69cb\u7bc9\u3067\u304d\u308b\u304b\u3092\u793a\u3059\u3001\u73fe\u5b9f\u306e\u30c6\u30b9\u30c8\u30b1\u30fc\u30b9\u3067\u3059\u3002AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u65c5\u884c\u3001\u5c0f\u58f2\u3001\u516c\u5171\u30b5\u30fc\u30d3\u30b9\u3001\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u306a\u3069\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3067\u3057\u3087\u3046\u3002.<\/p> Japan’s tech and business sectors must realize that AI-driven service integration is vital. It boosts user experience, enhances efficiency, and strengthens global competitiveness.<\/p>","protected":false},"excerpt":{"rendered":" Get ready for a smooth trip at Shinagawa Station! Starting December 15, 2025, JR Central will launch JRTok-AI. This multilingual chatbot will assist foreign visitors on the Tokaido Shinkansen. From now until mid-March 2026, we’ll test this new technology. It aims to boost convenience and accessibility at one of Japan’s busiest rail hubs.What the Chatbot DoesBy scanning the QR code displayed at the station, passengers can access JRTok-AI in their smartphones. The chatbot offers:Ticketing guidance including Shinkansen ticket purchasesAssisting with large luggage itemsReal-time station navigation and service informationMultilingual support: English, Chinese, Korean, French, and SpanishTraveling on the Shinkansen offers cultural and historical insights. Travelers can spot landmarks and learn their […]<\/p>\n","protected":false},"author":7,"featured_media":24536,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,8098,85],"tags":[1541,1294,278,9386,9387],"ppma_author":[572],"class_list":["post-24535","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-news-articles","category-tech","tag-ai-chatbot","tag-customer-service","tag-digital-transformation","tag-jrtok-ai","tag-shinagawa-station"],"yoast_head":"\n\u60f3\u5b9a\u3055\u308c\u308b\u8ab2\u984c\u3068\u6ce8\u76ee\u70b9<\/strong><\/h4>
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