{"id":24454,"date":"2025-11-25T10:23:30","date_gmt":"2025-11-25T10:23:30","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24454"},"modified":"2025-11-25T10:23:30","modified_gmt":"2025-11-25T10:23:30","slug":"frogwell-launches-agentforce-support-for-call-centers","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/frogwell-launches-agentforce-support-for-call-centers\/","title":{"rendered":"Frogwell\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051Agentforce\u30b5\u30dd\u30fc\u30c8\u3092\u958b\u59cb"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Frogwell Inc. will begin offering implementation support services for call centers using Salesforce&rsquo;s next-generation AI, &ldquo;Agentforce.&rdquo; This AI technology will help dramatically improve the efficiency of inquiry response operations and increase customer satisfaction.<\/p><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3068\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u306b\u3088\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306e\u4ed5\u4e8b\u91cf\u5897\u52a0\u306b\u3088\u308b\u96e2\u8077\u7387\u306e\u4e0a\u6607<\/p><p>\u7e70\u308a\u8fd4\u3055\u308c\u308b\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u7121\u99c4\u306a\u6642\u9593<\/p><p>\u65b0\u898f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u671f\u9593\u306e\u9577\u671f\u5316\u3068\u30b3\u30b9\u30c8\u5897<\/p><p>\u4e00\u8cab\u6027\u306e\u306a\u3044\u5bfe\u5fdc\u54c1\u8cea\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b<\/p><p>\u904e\u53bb\u306e\u30b5\u30dd\u30fc\u30c8\u5c65\u6b74\u3084\u89e3\u6c7a\u7b56\u3092\u691c\u7d22\u3059\u308b\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/microsoft-struggles-to-make-copilot-a-mainstream-ai-chatbot\/\" rel=\"bookmark\">\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3001Copilot\u3092AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u6d41\u306b\u3057\u3088\u3046\u3068\u596e\u95d8\u4e2d<\/a><\/h4><p><a href=\"https:\/\/frogwell.co.jp\/\" data-no-translation=\"\">Frogwell<\/a> \u5f53\u793e\u306f\u3001\u4eca\u5f8c\u3082\u300cSalesforce Agentforce\u300d\u3092\u4e2d\u5fc3\u3068\u3057\u305fAI\u95a2\u9023\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u306b\u6ce8\u529b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u4eca\u5f8c\u3082AI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u696d\u52d9\u52b9\u7387\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306e\u751f\u7523\u6027\u5411\u4e0a\u3084\u50cd\u304d\u65b9\u6539\u9769\u3092\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000285.000078896.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Frogwell Inc. will begin offering implementation support services for call centers using Salesforce&rsquo;s next-generation AI, &ldquo;Agentforce.&rdquo; This AI technology will help dramatically improve the efficiency of inquiry response operations and increase customer satisfaction.In the call center industry, the following issues are becoming more serious due to a shortage of personnel and an increase in the number of inquiries.Increased turnover rate due to increased workload of support staffTime wasted responding to repetitive, routine inquiriesLonger training periods and increased costs for new operatorsDeclining customer satisfaction due to inconsistent response qualityIt takes time to search for past support history and solutionsAlso Read: Microsoft struggles to make Copilot a mainstream AI chatbotFrogwell Inc. will [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":24455,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1982,755,1775,428,1950],"ppma_author":[205],"class_list":["post-24454","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-agentforce","tag-call-centers","tag-chatbots","tag-customer-experience","tag-frogwell"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frogwell Offers Agentforce Implementation Service<\/title>\n<meta name=\"description\" content=\"Frogwell launches Agentforce implementation support for call centers to boost efficiency in inquiry and improve customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/frogwell-launches-agentforce-support-for-call-centers\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frogwell Offers Agentforce Implementation Service\" \/>\n<meta property=\"og:description\" content=\"Frogwell launches Agentforce implementation support for call centers to boost efficiency in inquiry and improve customer 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