{"id":24413,"date":"2025-11-24T11:32:19","date_gmt":"2025-11-24T11:32:19","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24413"},"modified":"2025-11-24T11:32:19","modified_gmt":"2025-11-24T11:32:19","slug":"gnext-partners-with-verbex-to-advance-voice-ai-in-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gnext-partners-with-verbex-to-advance-voice-ai-in-support\/","title":{"rendered":"GNEXT\u304cVerbex\u3068\u63d0\u643a\u3057\u3001\u97f3\u58f0AI\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63a8\u9032"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>GNext is moving into voice driven CX and has started working with Verbex on a joint proof of concept for what they call next generation customer support. The idea is pretty clear. Blend GNext&rsquo;s operational muscle with Verbex&rsquo;s voice AI so customer conversations feel natural, quick and available round the clock.<\/p><p>The backdrop is straightforward. Voice AI is exploding and call centers are getting squeezed from every side. Japan&rsquo;s call center market sits around 1.5 trillion yen and still deals with hiring problems, training overheads and uneven response quality. Companies want something that can stay sharp 24 hours a day without wobbling on accuracy or tone. <a href=\"https:\/\/www.gnext.co.jp\/\" data-no-translation=\"\">GNext<\/a> \u3053\u308c\u307e\u3067Discoveriez\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30c6\u30ad\u30b9\u30c8\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u4eca\u56de\u306e\u52d5\u304d\u306f\u97f3\u58f0\u4e3b\u5c0e\u306eCX\u3078\u306e\u30b7\u30d5\u30c8\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002.<\/p><p>Verbex comes in with a very specific skill set. They build a voice AI agent that talks and reacts like a human. Their LLM plus STT plus TTS stack is tuned for low latency and smooth conversation. Big firms already use it and it has even been deployed in government helplines like Bangladesh&rsquo;s 333 line. The tech can handle bookings, reminders, inquiry resolution and complaint handling without supervision.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tis-and-agrex-launch-ai-powered-contact-center-service\/\" rel=\"bookmark\">TIS\u3068\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u304cAI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb<\/a><\/h4><p>The collaboration is built around Discoveriez connecting with Verbex&rsquo;s voice agent. The joint test covers a bunch of practical checkpoints. VOC data from Discoveriez feeds <a href=\"https:\/\/www.verbex.ai\/\" data-no-translation=\"\">Verbex<\/a> \u56de\u7b54\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u69cb\u7bc9\u3002\u307e\u305f\u3001\u8981\u7d04\u3092\u4f5c\u6210\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306fDiscoveriez\u306b\u30ed\u30b0\u30d0\u30c3\u30af\u3055\u308c\u308b\u305f\u3081\u3001FAQ\u69cb\u9020\u3084\u77e5\u8b58\u30d9\u30fc\u30b9\u3068\u306e\u6574\u5408\u6027\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u91d1\u878d\u3001\u30a8\u30cd\u30eb\u30ae\u30fc\u3001\u88fd\u9020\u3001\u6d41\u901a\u306a\u3069\u306e\u5206\u91ce\u3067\u8907\u6570\u306ePoC\u3092\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u3002GNext\u306f\u307e\u305f\u3001\u3053\u308c\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u30fb\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30c7\u30e2\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3082\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><p>\u76ee\u6a19\u306f\u91ce\u5fc3\u7684\u3067\u3059\u304c\u30b7\u30f3\u30d7\u30eb\u3067\u3059\u3002\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u5206\u306e\u4ed5\u4e8b\u91cf\u3092\u7d14\u7c8b\u306b\u4ee3\u66ff\u3067\u304d\u308b\u97f3\u58f0AI\u3092\u904b\u7528\u3059\u308b\u3053\u3068\u3002\u5fdc\u7b54\u54c1\u8cea\u306e\u6a19\u6e96\u5316\u3002\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3002\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u3088\u308a\u30af\u30ea\u30fc\u30f3\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u3082\u306e\u306b\u3002.<\/p><p>\u4eca\u5f8c\u3001\u4e21\u793e\u306f\u3053\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u3067\u5f97\u305f\u77e5\u898b\u3092\u6d3b\u304b\u3057\u30012026\u5e74\u9803\u306bDiscoveriez Voice AI Option\u3092\u5c55\u958b\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u4eba\u9593\u3068AI\u304c\u4e26\u3093\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3001\u3053\u306e\u6280\u8853\u304c\u81ea\u6cbb\u4f53\u3001\u91d1\u878d\u3001\u30a4\u30f3\u30d5\u30e9\u3001\u88fd\u9020\u3001\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u306e\u696d\u754c\u3092\u6a2a\u65ad\u3057\u3066\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u672a\u6765\u306b\u8ced\u3051\u3066\u3044\u308b\u306e\u3067\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>GNext is moving into voice driven CX and has started working with Verbex on a joint proof of concept for what they call next generation customer support. The idea is pretty clear. Blend GNext&rsquo;s operational muscle with Verbex&rsquo;s voice AI so customer conversations feel natural, quick and available round the clock.The backdrop is straightforward. Voice AI is exploding and call centers are getting squeezed from every side. Japan&rsquo;s call center market sits around 1.5 trillion yen and still deals with hiring problems, training overheads and uneven response quality. Companies want something that can stay sharp 24 hours a day without wobbling on accuracy or tone. GNext has mostly been text [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":24414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[533,428,9348,8917,9331],"ppma_author":[572],"class_list":["post-24413","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-agent","tag-customer-experience","tag-discoveriez","tag-g-next","tag-verbex"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GNext and Verbex team up to advance voice AI for support<\/title>\n<meta name=\"description\" content=\"GNext and Verbex are testing next-gen voice AI for customer support, combining GNext\u2019s CX expertise with Verbex\u2019s tech.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gnext-partners-with-verbex-to-advance-voice-ai-in-support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GNext and Verbex team up to advance voice AI for support\" \/>\n<meta property=\"og:description\" content=\"GNext and Verbex are testing next-gen voice AI for customer support, combining GNext\u2019s CX expertise with 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