{"id":24362,"date":"2025-11-21T10:50:51","date_gmt":"2025-11-21T10:50:51","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24362"},"modified":"2025-11-21T10:50:51","modified_gmt":"2025-11-21T10:50:51","slug":"gnext-and-verbex-partner-to-advance-voice-ai-in-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/gnext-and-verbex-partner-to-advance-voice-ai-in-support\/","title":{"rendered":"GNext\u3068Verbex\u3001\u97f3\u58f0AI\u306e\u30b5\u30dd\u30fc\u30c8\u5f37\u5316\u3067\u63d0\u643a"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>GNext\u306fVerbex Inc.\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u4e21\u793e\u306f\u3001\u97f3\u58f0\u30d9\u30fc\u30b9\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u3069\u3053\u307e\u3067\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u53cc\u65b9\u306e\u4f53\u9a13\u3092\u7d14\u7c8b\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u304b\u3092\u691c\u8a3c\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u6d17\u7df4\u3055\u308c\u305f\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u30012\u3064\u306e\u30c1\u30fc\u30e0\u304c\u6280\u8853\u3092\u7d50\u96c6\u3057\u3001\u4f55\u304c\u58ca\u308c\u3001\u4f55\u304c\u6a5f\u80fd\u3057\u3001\u4f55\u304c\u62e1\u5f35\u3067\u304d\u308b\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002.<\/p><p>\u8a2d\u5b9a\u306f\u7c21\u5358\u3067\u3059\u3002\u4eca\u3001\u97f3\u58f0AI\u304c\u7206\u767a\u7684\u306b\u666e\u53ca\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u903c\u8feb\u3057\u3066\u3044\u307e\u3059\u3002\u96c7\u7528\u306f\u53b3\u3057\u304f\u3001\u54c1\u8cea\u306f\u3042\u3061\u3053\u3061\u306b\u632f\u308c\u3001\u5e02\u5834\u305d\u306e\u3082\u306e\u306f\u5de8\u5927\u3067\u3001\u65e5\u672c\u3060\u3051\u30671\u51465,000\u5104\u5186\u306b\u9054\u3059\u308b\u3068\u63a8\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f24\u6642\u9593\u3001\u81ea\u7136\u3067\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u304c\u80cc\u666f\u3067\u3059\u3002.<\/p><p>GNext\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30af\u30ea\u30fc\u30f3\u30a2\u30c3\u30d7\u3092\u652f\u63f4\u3059\u308bDiscoveriez\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u3059\u3067\u306b\u30c6\u30ad\u30b9\u30c8\u30fb\u30b5\u30a4\u30c9\u306e\u30b2\u30fc\u30e0\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002Verbex\u3092\u30df\u30c3\u30af\u30b9\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306f\u305d\u308c\u3092VoX\u3068\u8868\u73fe\u3059\u308b\u97f3\u58f0\u4e3b\u5c0e\u306eCX\u30ec\u30a4\u30e4\u30fc\u306b\u30b7\u30d5\u30c8\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tis-and-agrex-launch-ai-powered-contact-center-service\/\" rel=\"bookmark\">TIS\u3068\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u304cAI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb<\/a><\/h4><p>Verbex itself is built around the idea of making machines talk like real people. They run their own conversation stack using LLM, STT, and TTS, and the latency is low enough that it does not feel robotic. Big firms like Ichinen use it and it even runs inside the Bangladesh government&rsquo;s 333 helpline which gives it a bit of real world credibility. The whole point is that the AI can manage the usual stuff nonstop like answering questions, taking bookings, sending reminders, and dealing with complaints.<\/p><p>\u3053\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u8a08\u753b\u306f\u3001\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\u30fc\u30ba\u3092\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u306b\u30d5\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <a href=\"https:\/\/www.verbex.ai\/\" data-no-translation=\"\">Verbex<\/a>&rsquo;s voice agent and run a structured demonstration. They want to see if the system can auto build the right response flow from customer speech, if it can summarize and sort inquiries on its own, and if Discoveriez can automatically log everything back into its knowledge base without gaps. They also want to test this across sectors like finance, energy, manufacturing, and distribution. There is even some thinking around using it inside <a href=\"https:\/\/www.gnext.co.jp\/\" data-no-translation=\"\">GNext<\/a>&rsquo;s customer harassment training demos.<\/p><p>\u76ee\u6a19\u306f\u304b\u306a\u308a\u91ce\u5fc3\u7684\u3067\u3059\u3002\u534a\u5206\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u306a\u304f\u3001\u5b8c\u5168\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ec\u30d9\u30eb\u3067AI\u304c\u4ed5\u4e8b\u3092\u51e6\u7406\u3057\u3001\u77db\u76fe\u3068\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u305f\u3044\u306e\u3067\u3059\u3002\u30c8\u30e9\u30a4\u30a2\u30eb\u304c\u3046\u307e\u304f\u3044\u3051\u3070\u3001\u4e21\u793e\u306f2026\u5e74\u307e\u3067\u306b\u3053\u308c\u3092Discoveriez Voice AI Option\u3068\u3057\u3066\u5c55\u958b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u9577\u671f\u7684\u306b\u306f\u3001\u4eba\u3068AI\u304c\u30bf\u30c3\u30b0\u3092\u7d44\u307f\u3001\u653f\u5e9c\u3001\u91d1\u878d\u3001\u30a4\u30f3\u30d5\u30e9\u3001\u88fd\u9020\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u5206\u91ce\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3057\u305f\u3044\u3068\u306e\u3053\u3068\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>GNext has kicked off a collaboration with Verbex Inc. and the whole idea is pretty straightforward. Both companies want to test out how far a voice based AI agent can take customer support and whether it can genuinely lift the experience on both sides of the line. It is not a polished press release kind of thing. It is more like two teams putting their tech together and checking what breaks, what works, and what can scale.The setup is simple. Voice AI is exploding right now and call centers are under pressure. Hiring is tough, quality swings all over the place, and the market itself is massive with estimates touching [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":24363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[533,1287,428,8917,9331],"ppma_author":[572],"class_list":["post-24362","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-agent","tag-customer-communication","tag-customer-experience","tag-g-next","tag-verbex"],"yoast_head":"<!-- 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