{"id":24153,"date":"2025-11-19T10:16:39","date_gmt":"2025-11-19T10:16:39","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=24153"},"modified":"2025-11-19T10:16:39","modified_gmt":"2025-11-19T10:16:39","slug":"tis-and-agrex-launch-ai-powered-contact-center-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tis-and-agrex-launch-ai-powered-contact-center-service\/","title":{"rendered":"TIS\u3068\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u304cAI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb"},"content":{"rendered":"

TIS\u30a4\u30f3\u30c6\u30c3\u30af\u30b0\u30eb\u30fc\u30d7\u306eTIS\u682a\u5f0f\u4f1a\u793e\u3068\u682a\u5f0f\u4f1a\u793e\u30a8\u30a4\u30b0\u30ec\u30c3\u30af\u30b9\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u304c\u63d0\u4f9b\u3059\u308bAgentforce Service\uff08\u65e7Service Cloud\uff09\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u5411\u3051\u306b\u3001Agentforce 360 Platform\u3092\u6d3b\u7528\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u300cAI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u300d\u30922025\u5e7411\u670819\u65e5\u3088\u308a\u63d0\u4f9b\u958b\u59cb\u3044\u305f\u3057\u307e\u3059\u3002.<\/p>\n

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5e83\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u300cAgentforce Service\u300d\u306f\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u30fb\u9ad8\u5ea6\u5316\u3092\u652f\u63f4\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u304c\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u3084\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u9867\u5ba2\u5bfe\u5fdc\u306b\u5c02\u5ff5\u3067\u304d\u308b\u74b0\u5883\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n

AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u300d\u306f\u3001\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u9069\u5316\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3092\u652f\u63f4\u3059\u308bTIS\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u7d71\u4e00\u30d6\u30e9\u30f3\u30c9\u300cMARKETING CANVAS\u300d\u306e\u65b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u63d0\u4f9b\u3057\u307e\u3059\u3002\u672c\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001TIS\u304c\u30b7\u30b9\u30c6\u30e0\u6a2a\u65ad\u7684\u306a\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u652f\u63f4\u3057\u3001\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u304c\u300cAgentforce 360 Platform\u300d\u306e\u5c0e\u5165\u30fb\u5b9a\u7740\u5316\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u5168\u4f53\u306e\u9ad8\u5ea6\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30a4\u30f3\u30d5\u30a9\u30de\u30fc\u30c8\u3001\u300c\u30c7\u30fc\u30bf\u5909\u63db\u652f\u63f4\u300d\u8acb\u6c42\u66f8\u30c4\u30fc\u30eb\u3092\u767a\u8868<\/a><\/h4>\n

\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306e\u591a\u304f\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u80b2\u6210\u306b\u76f4\u7d50\u3059\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3067\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u306b\u3088\u308b\u696d\u52d9\u91cf\u306e\u5897\u52a0\u3084\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u304a\u308a\u3001B2C\u4f01\u696d\u3067\u306f\u304d\u3081\u7d30\u304b\u306a\u60c5\u7dd2\u7684\u30b5\u30dd\u30fc\u30c8\u304c\u3001B2B\u4f01\u696d\u3067\u306f\u5951\u7d04\u3084\u4ed5\u69d8\u306b\u57fa\u3065\u3044\u305f\u9ad8\u5ea6\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u306a\u3069\u3001\u696d\u7a2e\u30fb\u696d\u614b\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u8ab2\u984c\u3082\u9855\u5728\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306f\u5e74\u3005\u8907\u96d1\u5316\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n

TIS\u306f\u3053\u308c\u307e\u3067\u3001\u682a\u5f0f\u4f1a\u793e\u30b3\u30e0\u30c7\u30b6\u30a4\u30f3\u304c\u63d0\u4f9b\u3059\u308bCTI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cCT-e1\/SaaS\u300d\u3092\u6d3b\u7528\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u6539\u5584\u3084\u751f\u7523\u6027\u5411\u4e0a\u3001\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u307e\u305f\u3001TIS\u306eAI\u5bfe\u5fdc\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u4f5c\u6210\u30b5\u30fc\u30d3\u30b9\u300cDialog Play\u00ae\u300d\u306f\u3001\u300cCT-e1\/SaaS\u300d\u3068\u306e\u30de\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u306e\u97f3\u58f0\u8a8d\u8b58\u30a8\u30f3\u30b8\u30f3\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u97f3\u58f0\u3068\u30c1\u30e3\u30c3\u30c8\u306e\u53cc\u65b9\u306b\u3088\u308b\u67d4\u8edf\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u306b\u3088\u308a\u3001TIS\u3067\u306f\u6628\u4eca\u3001Salesforce\u793e\u306e\u300cAgentforce Service\u300d\u3068\u306e\u9023\u643a\u3084\u3001\u4eba\u624b\u4e0d\u8db3\u3078\u306e\u5bfe\u5fdc\u3084\u63a5\u5ba2\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u305fAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002.<\/p>\n

AGREX\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcBPO\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u5206\u91ce\u3067\u306e\u8c4a\u5bcc\u306a\u7d4c\u9a13\u3068\u3001Salesforce\u95a2\u9023\u306e\u5c0e\u5165\u30fb\u904b\u7528\u5b9f\u7e3e\u3001Salesforce\u8a8d\u5b9a\u8005\u306b\u3088\u308b\u5c02\u9580\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u8a87\u308a\u307e\u3059\u3002.<\/p>\n

\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304c\u3042\u308a\u307e\u3059\u3001 TIS<\/a> \u305d\u3057\u3066 \u30a2\u30b0\u30ec\u30c3\u30af\u30b9<\/a> \u682a\u5f0f\u4f1a\u793eTIS\u3068\u682a\u5f0f\u4f1a\u793e\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u306f\u3001Agentforce Service\u306b\u5bfe\u5fdc\u3057\u3001Salesforce\u306e\u97f3\u58f0\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cService Cloud Voice\u300d\u306b\u9069\u5fdc\u3057\u305f\u300cCT-e1\/SaaS for Service Cloud Voice\u300d\u3068\u3001Amazon Connect\u3092\u5229\u7528\u3057\u3066\u7d71\u5408\u30fb\u52b9\u7387\u5316\u3067\u304d\u308b\u300cAI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002TIS\u3068\u30a2\u30b0\u30ec\u30c3\u30af\u30b9\u306f\u3001\u3053\u308c\u307e\u3067\u306e\u53d6\u308a\u7d44\u307f\u3092\u30d9\u30fc\u30b9\u306b\u3001AI\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9023\u643a\u306b\u3088\u308b\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u307e\u3059\u3002.<\/p>\n

\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

TIS Inc., a member of the TIS INTEC Group, and AGREX Inc. are pleased to announce that they have begun offering the “AI Contact Center Service” from November 19, 2025, which utilizes the Agentforce 360 \u200b\u200bPlatform to improve the efficiency of operator work and enhance customer experience for companies that have adopted Agentforce Service (formerly Service Cloud) provided by Salesforce. Salesforce’s Agentforce Service, widely used in contact centers, is a cloud service that helps companies streamline and enhance their customer service and support operations. It allows contact centers and customer support departments to centrally manage inquiries and customer data received through various channels, such as telephone, email, social media, and […]<\/p>\n","protected":false},"author":4,"featured_media":24186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[5408,428,4099,9249,444],"ppma_author":[205],"class_list":{"0":"post-24153","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-agrex","14":"tag-customer-experience","15":"tag-generation-ai","16":"tag-operator-work","17":"tag-tis"},"yoast_head":"\nTIS and Agrex roll out AI Contact Center Service<\/title>\n<meta name=\"description\" content=\"TIS and Agrex begin offering an AI Contact Center Service using Agentforce 360 to boost operator efficiency and elevate customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tis-and-agrex-launch-ai-powered-contact-center-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TIS and Agrex roll out AI Contact Center Service\" \/>\n<meta property=\"og:description\" content=\"TIS and Agrex begin offering an AI Contact Center Service using Agentforce 360 to boost operator efficiency and elevate customer experience.\" \/>\n<meta property=\"og:url\" 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