{"id":23716,"date":"2025-11-11T12:35:43","date_gmt":"2025-11-11T12:35:43","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23716"},"modified":"2025-11-11T12:35:43","modified_gmt":"2025-11-11T12:35:43","slug":"nri-launches-cxynapse-hub-for-cx-strategy-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/nri-launches-cxynapse-hub-for-cx-strategy-support\/","title":{"rendered":"NRI\u3001CX\u6226\u7565\u3092\u652f\u63f4\u3059\u308b\u300cCXynapse Hub\u300d\u3092\u958b\u8a2d"},"content":{"rendered":"<p><a href=\"https:\/\/www.nri.com\/\">\u91ce\u6751\u7dcf\u5408\u7814\u7a76\u6240<\/a> \u306fCXynapse Hub\u3068\u3044\u3046\u3082\u306e\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002CXynapse Hub\u306f\u3001\u975e\u5e38\u306b\u591a\u304f\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u3068\u63a5\u3057\u3001\u4e00\u8cab\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7dad\u6301\u3067\u304d\u306a\u3044\u4f01\u696d\u5411\u3051\u306e\u88fd\u54c1\u3067\u3059\u3002\u3053\u306e\u30a2\u30a4\u30c7\u30a2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8a08\u753b\u3001\u69cb\u7bc9\u3001\u6539\u5584\u3092\u4e00\u304b\u3089\u652f\u63f4\u3059\u308b\u5834\u6240\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<p>\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u6bb5\u968e\u3092\u8e0f\u3093\u3067\u9032\u307f\u307e\u3059\u3002\u307e\u305a\u3001\u4f01\u696d\u306eCX\u304c\u5b9f\u969b\u306b\u3069\u306e\u7a0b\u5ea6\u6210\u719f\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u9032\u6b69\u3092\u59a8\u3052\u3066\u3044\u308b\u554f\u984c\u306f\u4f55\u304b\u3092\u628a\u63e1\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u9577\u671f\u7684\u306a\u30d3\u30b8\u30e7\u30f3\u306e\u8a2d\u5b9a\u3001KPI\u306e\u8a2d\u5b9a\u3001\u305d\u308c\u3092\u652f\u3048\u308b\u4ed5\u7d44\u307f\u306e\u69cb\u7bc9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u30c1\u30fc\u30e0\u304c\u77ed\u3044\u30b5\u30a4\u30af\u30eb\u3092\u5b9f\u884c\u3057\u3001\u4f55\u304c\u52b9\u679c\u7684\u304b\u3092\u30c6\u30b9\u30c8\u3057\u3001\u5b9f\u969b\u306e\u5f71\u97ff\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u304c\u51fa\u59cb\u3081\u305f\u3089\u3001\u5168\u793e\u304c\u540c\u3058CX\u306e\u30ea\u30ba\u30e0\u3067\u904b\u55b6\u3055\u308c\u308b\u3088\u3046\u3001\u5404\u90e8\u9580\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u5c55\u958b\u3057\u307e\u3059\u3002.<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/comdesign-partners-ct-e1-saas-with-cleara-voice-tech\/\" rel=\"bookmark\">\u30b3\u30e0\u30c7\u30b6\u30a4\u30f3\u3001\u300cCT-e1\/SaaS\u300d\u3068\u97f3\u58f0\u6280\u8853\u300cclearA\u300d\u3092\u63d0\u643a<\/a><\/h4>\n<p>\u591a\u304f\u306e\u4f01\u696d\u304cCX\u306e\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u306a\u304c\u3089\u3082\u3001\u6226\u7565\u3092\u5b9f\u969b\u306e\u5b9f\u884c\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u306b\u82e6\u616e\u3057\u3066\u3044\u307e\u3059\u3002CXynapse Hub\u306f\u3001CX\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u3088\u308a\u5b9f\u8df5\u7684\u3067\u518d\u73fe\u53ef\u80fd\u306a\u3082\u306e\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nomura Research Institute has launched something called CXynapse Hub. It is meant for companies that deal with customers across too many touchpoints and can\u2019t seem to keep the experience consistent. The idea is to give them one place that helps plan, build, and improve customer experience from the ground up. The service moves in stages. First, it figures out how mature a company\u2019s CX really is and what problems are blocking progress. Then it helps set a long-term vision, lays out KPIs, and builds the structure to back it up. After that comes the hands-on part, where teams run short cycles, test what works, and measure the actual impact. Once [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":23741,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[428,9123,9122,278,2128],"ppma_author":[572],"class_list":{"0":"post-23716","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-quick-reads","13":"category-regional","14":"tag-customer-experience","15":"tag-cx-infrastructure","16":"tag-cxynapse-hub","17":"tag-digital-transformation","18":"tag-nomura-research-institute"},"yoast_head":"<!-- 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by unifying customer experiences across all business divisions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/nri-launches-cxynapse-hub-for-cx-strategy-support\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-11T12:35:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Nomura-Research-Institute_-Ltd-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1717\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" 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