{"id":23637,"date":"2025-11-10T11:03:07","date_gmt":"2025-11-10T11:03:07","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23637"},"modified":"2025-11-10T11:03:07","modified_gmt":"2025-11-10T11:03:07","slug":"medialink-debuts-knowledge-link-automation-tool","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/","title":{"rendered":"\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u300c\u30ca\u30ec\u30c3\u30b8\u30ea\u30f3\u30af\u300d\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p><a href=\"https:\/\/www.medialink-ml.co.jp\/\" data-no-translation=\"\">MediaLink<\/a> Inc., provider of the telephone AI agents &ldquo;DX Denwa&rdquo; and &ldquo;AIto,&rdquo; is pleased to announce that it will begin offering &ldquo;Knowledge Link,&rdquo; a next-generation data platform that automatically extracts, formats, and converts valuable internal knowledge into knowledge, from November 2025.<\/p><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u793e\u5185\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u6bce\u65e5\u591a\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306b\u8ffd\u308f\u308c\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u3084\u66f4\u65b0\u306b\u5341\u5206\u306a\u6642\u9593\u3092\u5272\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002.<\/p><p>As a result, the &ldquo;tacit knowledge&rdquo; of veteran staff is not accumulated as the organization&rsquo;s &ldquo;explicit knowledge,&rdquo; and the latest information to encourage customers and employees to solve problems on their own is not distributed to each channel.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/techmatrix-and-vottia-unite-to-boost-ai-customer-support\/\" rel=\"bookmark\">TechMatrix\u3068Vottia\u304cAI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316\u3067\u63d0\u643a<\/a><\/h4><p>&ldquo;Knowledge Link&rdquo; is a new knowledge generation tool that automatically formats and stores inquiries and responses generated at contact centers and internal help desks as knowledge, and automatically reflects this knowledge in front-line channels such as chatbots and FAQs, thereby improving the rate of self-resolution and reducing the amount of time required to respond to inquiries.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000174.000072025.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>MediaLink Inc., provider of the telephone AI agents &ldquo;DX Denwa&rdquo; and &ldquo;AIto,&rdquo; is pleased to announce that it will begin offering &ldquo;Knowledge Link,&rdquo; a next-generation data platform that automatically extracts, formats, and converts valuable internal knowledge into knowledge, from November 2025.Customer support and internal help desk staff are often overwhelmed with responding to numerous inquiries every day, leaving them with insufficient time to create and update knowledge.As a result, the &ldquo;tacit knowledge&rdquo; of veteran staff is not accumulated as the organization&rsquo;s &ldquo;explicit knowledge,&rdquo; and the latest information to encourage customers and employees to solve problems on their own is not distributed to each channel.Also Read: TechMatrix and Vottia Unite to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":23638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[465,428,9071,9070,4899],"ppma_author":[205],"class_list":["post-23637","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-contact-center","tag-customer-experience","tag-dx-denwa","tag-knowledge-link","tag-medialink"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MediaLink Launches &#039;Knowledge Link&#039; AI Tool<\/title>\n<meta name=\"description\" content=\"MediaLink, creator of AI tools &quot;DX Denwa&quot; and &quot;AIto,&quot; will launch &quot;Knowledge Link&quot; to automate internal knowledge into usable data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MediaLink Launches &#039;Knowledge Link&#039; AI Tool\" \/>\n<meta property=\"og:description\" content=\"MediaLink, creator of AI tools &quot;DX Denwa&quot; and &quot;AIto,&quot; will launch &quot;Knowledge Link&quot; to automate internal knowledge into usable data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-10T11:03:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Launch-of-Knowledge-Link_-an-automatic-knowledge-generation-tool-that-converts-internal.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af\u3001AI\u30c4\u30fc\u30eb\u300c\u30ca\u30ec\u30c3\u30b8\u30ea\u30f3\u30af\u300d\u3092\u767a\u8868","description":"AI\u30c4\u30fc\u30eb\u300cDX\u3067\u3093\u308f\u300d\u300cAIto\u300d\u3092\u958b\u767a\u3057\u305f\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af\u304c\u3001\u793e\u5185\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u4f7f\u3048\u308b\u30c7\u30fc\u30bf\u306b\u81ea\u52d5\u5316\u3059\u308b\u300c\u30ca\u30ec\u30c3\u30b8\u30ea\u30f3\u30af\u300d\u3092\u958b\u59cb\u3057\u307e\u3059\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/","og_locale":"ja_JP","og_type":"article","og_title":"MediaLink Launches 'Knowledge Link' AI Tool","og_description":"MediaLink, creator of AI tools \"DX Denwa\" and \"AIto,\" will launch \"Knowledge Link\" to automate internal knowledge into usable data.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/","og_site_name":"itbusinesstoday","article_published_time":"2025-11-10T11:03:07+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Launch-of-Knowledge-Link_-an-automatic-knowledge-generation-tool-that-converts-internal.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/medialink-debuts-knowledge-link-automation-tool\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"MediaLink Debuts &#8216;Knowledge Link&#8217; 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