{"id":23575,"date":"2025-11-07T11:23:15","date_gmt":"2025-11-07T11:23:15","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23575"},"modified":"2025-11-07T11:23:15","modified_gmt":"2025-11-07T11:23:15","slug":"hitachi-solutions-create-unveils-cx-community-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/hitachi-solutions-create-unveils-cx-community-service\/","title":{"rendered":"\u65e5\u7acb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u30fb\u30af\u30ea\u30a8\u30a4\u30c8\u304cCX\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30fc\u30d3\u30b9\u3092\u767a\u8868"},"content":{"rendered":"

Hitachi Solutions Create, Ltd. will begin sales of its “Online Community Service” on November 7th. The service utilizes an online community platform to help build trust between companies that provide products and services and their end users.<\/p>

This service employs the “Commune” community success platform and related services, such as analysis services, from Commune Co., Ltd., and Hitachi Solutions Create’s community designers will accompany customers from platform implementation to community management. This will provide one-stop support for accurate implementation tailored to customers’ business processes, easy-to-understand content creation, and appropriate management, aiming to achieve customer success through improved customer experience (CX).<\/p>

\u8fd1\u5e74\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u9ad8\u5ea6\u5316\u306b\u4f34\u3044\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3084\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u3044\u65b9\u304c\u308f\u304b\u3089\u305a\u6d3b\u7528\u3067\u304d\u306a\u3044\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u5897\u52a0\u306a\u3069\u3001\u30c7\u30b8\u30bf\u30eb\u30c7\u30d0\u30a4\u30c9\u306e\u62e1\u5927\u304c\u61f8\u5ff5\u3055\u308c\u3066\u304a\u308a\u3001\u7279\u306b\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u5927\u304d\u306a\u8ca0\u62c5\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u5bcc\u58eb\u901a\u3001\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u30a2\u30c3\u30d7\u306b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u6d3b\u7528<\/a><\/h4>

\u305d\u3053\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5341\u5206\u306b\u6d3b\u7528\u3067\u304d\u306a\u3044\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u6700\u9069\u306a\u30b5\u30dd\u30fc\u30c8\u3084\u3001\u696d\u52d9\u52b9\u7387\u5316\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u306a\u3069\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u5411\u3051\u3001\u4f01\u696d\u3068\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u60c5\u5831\u30fb\u610f\u898b\u4ea4\u63db\u306e\u5834\u3068\u306a\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3092\u69cb\u7bc9\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5b9f\u73fe\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u304c\u9032\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>

The “Online Community Service” being offered this time is based on Hitachi Solutions Create’s many years of experience and knowledge in UX\/UI, and utilizes the mechanisms, designs and various functions of “Commune” that generate enthusiasm for communication. This not only enables information sharing between companies that provide products and services and end users, but also enables end users to share knowledge with each other and create a cycle in which problems are solved.<\/p>

\u307e\u305f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u304b\u3089\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u904b\u7528\u307e\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30c7\u30b6\u30a4\u30ca\u30fc\u304c\u4f34\u8d70\u3057\u3001\u7684\u78ba\u306a\u5c0e\u5165\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u5236\u4f5c\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306b\u5408\u308f\u305b\u305f\u9069\u5207\u306a\u904b\u7528\u3092\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002.<\/p>

Through this support, we aim to improve customer experience and achieve customer success by helping to increase loyalty and engagement from end users of products and services to the companies that provide them. Going forward, we will continue to make significant contributions to the growth of our customers’ businesses through “online communities” and “accompanying support,” leveraging our track record and knowledge in information dissemination and event\/community management at various companies and organizations, including the Hitachi<\/a> \u30b0\u30eb\u30fc\u30d7\u3001\u88fd\u9020\u696d\u3001\u5730\u65b9\u81ea\u6cbb\u4f53.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Hitachi Solutions Create, Ltd. will begin sales of its “Online Community Service” on November 7th. The service utilizes an online community platform to help build trust between companies that provide products and services and their end users.This service employs the “Commune” community success platform and related services, such as analysis services, from Commune Co., Ltd., and Hitachi Solutions Create’s community designers will accompany customers from platform implementation to community management. This will provide one-stop support for accurate implementation tailored to customers’ business processes, easy-to-understand content creation, and appropriate management, aiming to achieve customer success through improved customer experience (CX).In recent years, as digital technology has become more sophisticated, there are […]<\/p>\n","protected":false},"author":4,"featured_media":23576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[5702,428,9038,9037,9039,9040],"ppma_author":[205],"class_list":["post-23575","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-commune","tag-customer-experience","tag-hitachi-solutions-create","tag-online-community-service","tag-ux-improvement-solutions","tag-ux-solution"],"yoast_head":"\nHitachi 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