{"id":23540,"date":"2025-11-06T11:23:30","date_gmt":"2025-11-06T11:23:30","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23540"},"modified":"2025-11-06T11:23:30","modified_gmt":"2025-11-06T11:23:30","slug":"fujitsu-uses-generative-ai-to-upgrade-pension-chatbot","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/","title":{"rendered":"\u5bcc\u58eb\u901a\u3001\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u30a2\u30c3\u30d7\u306b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u6d3b\u7528"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Fujitsu has started building a new AI chatbot service for the Japan Pension Service. It&rsquo;s an upgrade of the existing &lsquo;Pension Chatbot,&rsquo; which handles pension-related consultations and questions. Generative AI will be harnessed by the new release to generate as well as refresh the Q&amp;A materials without any manual engagement. The project kicked off in November 2025, and the running will commence in April 2026. The system runs on Fujitsu&rsquo;s &lsquo;Uvance&rsquo; business model, focused on better communication between people and organizations.<\/p><p>\u73fe\u5728\u3001\u65e5\u672c\u8a9e\u306e\u307f\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u304c\u3001\u8fd1\u65e5\u4e2d\u306b\u82f1\u8a9e\u3001\u4e2d\u56fd\u8a9e\u3001\u97d3\u56fd\u8a9e\u3001\u30dd\u30eb\u30c8\u30ac\u30eb\u8a9e\u3001\u30d9\u30c8\u30ca\u30e0\u8a9e\u3001\u30bf\u30ac\u30ed\u30b0\u8a9e\u306b\u3082\u5bfe\u5fdc\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u304c\u5229\u7528\u3057\u3084\u3059\u304f\u306a\u308a\u3001Q&amp;A\u30c7\u30fc\u30bf\u3092\u624b\u4f5c\u696d\u3067\u7ba1\u7406\u3057\u3066\u3044\u308b\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u3082\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002.<\/p><p>Right now, about 600,000 people use the Pension Chatbot every year. It&rsquo;s simple and convenient, but frequent pension reforms mean staff have to keep updating Q&amp;A content, sometimes multiple times a month. With generative AI, updates will happen automatically, cutting workload and improving response quality.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-to-power-ntt-docomos-new-digital-ticket-platform\/\" rel=\"bookmark\">Fujitsu to power NTT DOCOMO&rsquo;s new digital ticket platform<\/a><\/h4><p>\u4eca\u5f8c\u3001\u65e5\u672c\u5e74\u91d1\u6a5f\u69cb\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u62e1\u5927\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u5e74\u91d1\u696d\u52d9\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002. <a href=\"https:\/\/global.fujitsu\/\" data-no-translation=\"\">Fujitsu<\/a> \u5e02\u6c11\u306b\u3088\u308a\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u540c\u6642\u306b\u8077\u54e1\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30b8\u30bf\u30eb\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3001\u4eca\u5f8c\u3082\u3053\u306e\u79fb\u884c\u3092\u652f\u63f4\u3057\u3066\u3044\u304d\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Fujitsu has started building a new AI chatbot service for the Japan Pension Service. It&rsquo;s an upgrade of the existing &lsquo;Pension Chatbot,&rsquo; which handles pension-related consultations and questions. Generative AI will be harnessed by the new release to generate as well as refresh the Q&amp;A materials without any manual engagement. The project kicked off in November 2025, and the running will commence in April 2026. The system runs on Fujitsu&rsquo;s &lsquo;Uvance&rsquo; business model, focused on better communication between people and organizations.The chatbot, which currently supports only Japanese, will soon handle English, Chinese, Korean, Portuguese, Vietnamese, and Tagalog too. This will make the service easier to use for more people and [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":23559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[428,517,564,9016,6406],"ppma_author":[572],"class_list":["post-23540","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-quick-reads","category-regional","tag-customer-experience","tag-fujitsu","tag-generative-ai","tag-pension-chatbot","tag-uvance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fujitsu Deploys Generative AI in Pension Chatbot<\/title>\n<meta name=\"description\" content=\"Fujitsu is developing a new AI Pension Chatbot for the Japan Pension Service, using AI to automate Q&amp;A updates and enhance user support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fujitsu Deploys Generative AI in Pension Chatbot\" \/>\n<meta property=\"og:description\" content=\"Fujitsu is developing a new AI Pension Chatbot for the Japan Pension Service, using AI to automate Q&amp;A updates and enhance user support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-06T11:23:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"ITBT StaffWriter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ITBT StaffWriter\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5bcc\u58eb\u901a\u3001\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u5c0e\u5165","description":"\u5bcc\u58eb\u901a\u306f\u65e5\u672c\u5e74\u91d1\u6a5f\u69cb\u5411\u3051\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u3066Q&amp;A\u306e\u66f4\u65b0\u3092\u81ea\u52d5\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3059\u308b\u300cAI\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\u3092\u958b\u767a\u4e2d\u3067\u3059\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/","og_locale":"ja_JP","og_type":"article","og_title":"Fujitsu Deploys Generative AI in Pension Chatbot","og_description":"Fujitsu is developing a new AI Pension Chatbot for the Japan Pension Service, using AI to automate Q&A updates and enhance user support.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/","og_site_name":"itbusinesstoday","article_published_time":"2025-11-06T11:23:30+00:00","og_image":[{"width":1201,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp","type":"image\/webp"}],"author":"ITBT StaffWriter","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"ITBT StaffWriter","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/"},"author":{"name":"ITBT StaffWriter","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15"},"headline":"Fujitsu Uses Generative AI to Upgrade Pension Chatbot","datePublished":"2025-11-06T11:23:30+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/"},"wordCount":251,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp","keywords":["Customer Experience","Fujitsu","generative AI","Pension Chatbot","Uvance"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Quick Reads","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/","name":"\u5bcc\u58eb\u901a\u3001\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3092\u5c0e\u5165","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp","datePublished":"2025-11-06T11:23:30+00:00","description":"\u5bcc\u58eb\u901a\u306f\u65e5\u672c\u5e74\u91d1\u6a5f\u69cb\u5411\u3051\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u3066Q&amp;A\u306e\u66f4\u65b0\u3092\u81ea\u52d5\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3059\u308b\u300cAI\u5e74\u91d1\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\u3092\u958b\u767a\u4e2d\u3067\u3059\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/11\/Fujitsu.webp","width":1201,"height":800,"caption":"Fujitsu"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/fujitsu-uses-generative-ai-to-upgrade-pension-chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Fujitsu Uses Generative AI to Upgrade Pension Chatbot"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/94fb575e469aff25a4b938814d050f15","name":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png90b3cb23d1d9c08733d969d29ea2d30d","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","caption":"ITBT StaffWriter"},"description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002","sameAs":["https:\/\/itbusinesstoday.com\/"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/itbt-staffwriter\/"}]}},"authors":[{"term_id":572,"user_id":7,"is_guest":0,"slug":"itbt-staffwriter","display_name":"ITBT StaffWriter","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Favicon-1.png"},"author_category":"","first_name":"ITBT","last_name":"StaffWriter","user_url":"https:\/\/itbusinesstoday.com\/","job_title":"","description":"ITBT\u30b9\u30bf\u30c3\u30d5\u30e9\u30a4\u30bf\u30fc\u306f\u3001IT Business Today\u306e\u793e\u5185\u5bc4\u7a3f\u8005\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30cb\u30e5\u30fc\u30b9\u3068QuickBytes\u306e\u914d\u4fe1\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002IT\u3001\u30cf\u30a4\u30c6\u30af\u3001\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u52d5\u5411\u3092\u30ab\u30d0\u30fc\u3057\u3001\u7c21\u6f54\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3042\u308b\u6700\u65b0\u60c5\u5831\u3092\u8aad\u8005\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002"}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/23540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=23540"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/23540\/revisions"}],"predecessor-version":[{"id":23541,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/23540\/revisions\/23541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/23559"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=23540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=23540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=23540"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=23540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}