{"id":23153,"date":"2025-10-30T11:06:53","date_gmt":"2025-10-30T11:06:53","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23153"},"modified":"2025-10-30T11:06:53","modified_gmt":"2025-10-30T11:06:53","slug":"zendesk-introduces-ai-enhanced-contact-center-in-japan","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/zendesk-introduces-ai-enhanced-contact-center-in-japan\/","title":{"rendered":"\u30bc\u30f3\u30c7\u30b9\u30af\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u65e5\u672c\u306b\u5c0e\u5165"},"content":{"rendered":"

AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308bZendesk, Inc.\u306f\u3001Zendesk Contact Center\u306e\u65e5\u672c\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Zendesk Resolution Platform\u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u308bAI\u95a2\u9023\u306e\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u3082\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u8907\u96d1\u5316\u30fb\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u306e\u5bfe\u8a71\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001Zendesk\u306f\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306b\u7279\u5316\u3057\u305fAI\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u5f93\u696d\u54e1\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5404\u30c1\u30fc\u30e0\u304c\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>

The Zendesk Resolution Platform powers AI agents that resolve approximately 5 billion inquiries annually. These agents handle more channels and customers than any other solution. Leveraging advanced, large-scale language models like GPT-5 and instant access to data like Model Context Protocol (MCP), these AI agents streamline workflows and significantly reduce the time to resolution. This foundation has enabled Zendesk AI to achieve widespread adoption worldwide, with approximately 20,000 companies already using it. According to Zendesk’s research report, “CX Trends 2025,” 62% of CX leaders in Japan predict that interactions between companies and customers will increase fivefold over the next few years. Zendesk believes AI is one of the most effective ways to address this change.<\/p>

To accelerate this momentum, Zendesk is leveraging the latest technology to improve issue resolution speed, maximize service value, and strengthen trust in its AI services. It combines intelligent automation, streamlined workflows, and advanced analytics to deliver more personalized solutions. Key enhancements include the launch of the industry’s most autonomous Voice AI agent , redefining customer interactions through natural, fluid conversations. Additionally, video calling and screen sharing capabilities designed for the Zendesk Contact Center enable real-time collaboration. For employee services , IT asset management provides a unified view of device status to support faster issue resolution. Advanced features like Knowledge Builder, Action Builder, and App Builder enhance productivity, while next-generation analytics from the recently acquired HyperArc deliver deeper insights than ever before. Zendesk is firmly established as the only support services platform designed for the AI ​​era.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u30e1\u30c7\u30a3\u30a2\u30b5\u30fc\u30d3\u30b9\u3001AItoVoice\u304a\u3088\u3073AItoChat\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>

\u65e5\u672c\u5e02\u5834\u5411\u3051\u306b\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305fZendesk Contact Center\u304c\u3001\u672c\u65e5\u3088\u308a\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002Zendesk Resolution Platform \u306e\u4e00\u90e8\u3068\u3057\u3066\u3001\u65e5\u672c\u4f01\u696d\u306f\u3088\u308a\u8cea\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>

Zendesk Contact Center\u306f\u3001Amazon Connect\u3068\u306e\u5354\u696d\u306b\u3088\u308a\u3001Local Measure\u304b\u3089\u53d6\u5f97\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u30d9\u30fc\u30b9\u306b\u958b\u767a\u3055\u308c\u307e\u3057\u305f\u3002Amazon Web Services\uff08AWS\uff09\u3068\u306e\u7d71\u5408\u3092\u6df1\u3081\u308b\u3053\u3068\u3067\u3001Zendesk Contact Center\u306f\u67d4\u8edf\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u62e1\u5f35\u6027\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u898f\u6a21\u3067\u8907\u96d1\u306a\u4f01\u696d\u74b0\u5883\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u7d71\u5408\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3001 Zendesk<\/a> \u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5408\u7406\u5316\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>

One of the major features is the system in which AI handles the response while human staff supervise its operation. If the AI ​​cannot resolve the issue, it is smoothly handed over to a human. Furthermore, a command center that can oversee the entire contact center grasps the situation in real time, supporting stable service provision and accurate exception handling.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Zendesk, Inc., a leading AI-powered support service company, announced the general availability of Zendesk Contact Center in Japan. The company also announced the addition of new AI-related features that further enhance the Zendesk Resolution Platform . To address increasingly complex and diverse customer and employee interaction needs, Zendesk offers a comprehensive, AI-first solution designed specifically for support services, enabling customer service, employee service, and contact center teams to resolve issues faster and more efficiently and achieve better outcomes.The Zendesk Resolution Platform powers AI agents that resolve approximately 5 billion inquiries annually. These agents handle more channels and customers than any other solution. Leveraging advanced, large-scale language models like GPT-5 and […]<\/p>\n","protected":false},"author":4,"featured_media":23154,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[2615,465,428,4099,3486],"ppma_author":[205],"class_list":["post-23153","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-service","tag-contact-center","tag-customer-experience","tag-generation-ai","tag-zendesk"],"yoast_head":"\nZendesk Unveils Japan Contact Center and AI Features<\/title>\n<meta name=\"description\" content=\"Zendesk launches its AI Contact Center in Japan, introducing new features to enhance its Resolution Platform and boost customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/zendesk-introduces-ai-enhanced-contact-center-in-japan\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk Unveils Japan Contact Center and AI Features\" \/>\n<meta property=\"og:description\" content=\"Zendesk launches its AI Contact Center in Japan, introducing new features to enhance its Resolution Platform and boost customer service.\" \/>\n<meta property=\"og:url\" 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