{"id":23153,"date":"2025-10-30T11:06:53","date_gmt":"2025-10-30T11:06:53","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=23153"},"modified":"2025-10-30T11:06:53","modified_gmt":"2025-10-30T11:06:53","slug":"zendesk-introduces-ai-enhanced-contact-center-in-japan","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/zendesk-introduces-ai-enhanced-contact-center-in-japan\/","title":{"rendered":"\u30bc\u30f3\u30c7\u30b9\u30af\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u65e5\u672c\u306b\u5c0e\u5165"},"content":{"rendered":"

AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308bZendesk, Inc.\u306f\u3001Zendesk Contact Center\u306e\u65e5\u672c\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Zendesk Resolution Platform\u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u308bAI\u95a2\u9023\u306e\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u3082\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u8907\u96d1\u5316\u30fb\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u306e\u5bfe\u8a71\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001Zendesk\u306f\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306b\u7279\u5316\u3057\u305fAI\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u5f93\u696d\u54e1\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5404\u30c1\u30fc\u30e0\u304c\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n

Zendesk Resolution Platform\u306f\u3001\u5e74\u9593\u7d0450\u5104\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4ed6\u306e\u3069\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3088\u308a\u3082\u591a\u304f\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002GPT-5\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u3067\u5927\u898f\u6a21\u306a\u8a00\u8a9e\u30e2\u30c7\u30eb\u3068\u3001\u30e2\u30c7\u30eb\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30d7\u30ed\u30c8\u30b3\u30eb\uff08MCP\uff09\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u3078\u306e\u5373\u6642\u30a2\u30af\u30bb\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u307e\u3059\u3002\u3053\u306e\u57fa\u76e4\u306b\u3088\u308a\u3001Zendesk AI\u306f\u4e16\u754c\u4e2d\u3067\u5e83\u304f\u63a1\u7528\u3055\u308c\u3001\u3059\u3067\u306b\u7d0420,000\u793e\u304c\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002Zendesk\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300cCX Trends 2025\u300d\u306b\u3088\u308b\u3068\u3001\u65e5\u672c\u306eCX\u30ea\u30fc\u30c0\u30fc\u306e62%\u306f\u3001\u4eca\u5f8c\u6570\u5e74\u9593\u3067\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c5\u500d\u306b\u5897\u52a0\u3059\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002Zendesk\u306f\u3001AI\u304c\u3053\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u6700\u3082\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u306e1\u3064\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

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Zendesk Contact Center\u306f\u3001Amazon Connect\u3068\u306e\u5354\u696d\u306b\u3088\u308a\u3001Local Measure\u304b\u3089\u53d6\u5f97\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u30d9\u30fc\u30b9\u306b\u958b\u767a\u3055\u308c\u307e\u3057\u305f\u3002Amazon Web Services\uff08AWS\uff09\u3068\u306e\u7d71\u5408\u3092\u6df1\u3081\u308b\u3053\u3068\u3067\u3001Zendesk Contact Center\u306f\u67d4\u8edf\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u62e1\u5f35\u6027\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u898f\u6a21\u3067\u8907\u96d1\u306a\u4f01\u696d\u74b0\u5883\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u7d71\u5408\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3001 \u30bc\u30f3\u30c7\u30b9\u30af<\/a> \u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5408\u7406\u5316\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n

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\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Zendesk, Inc., a leading AI-powered support service company, announced the general availability of Zendesk Contact Center in Japan. The company also announced the addition of new AI-related features that further enhance the Zendesk Resolution Platform . To address increasingly complex and diverse customer and employee interaction needs, Zendesk offers a comprehensive, AI-first solution designed specifically for support services, enabling customer service, employee service, and contact center teams to resolve issues faster and more efficiently and achieve better outcomes. The Zendesk Resolution Platform powers AI agents that resolve approximately 5 billion inquiries annually. These agents handle more channels and customers than any other solution. Leveraging advanced, large-scale language models like GPT-5 […]<\/p>\n","protected":false},"author":4,"featured_media":23154,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[2615,465,428,4099,3486],"ppma_author":[205],"class_list":{"0":"post-23153","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-service","14":"tag-contact-center","15":"tag-customer-experience","16":"tag-generation-ai","17":"tag-zendesk"},"yoast_head":"\nZendesk Unveils Japan Contact Center and AI Features<\/title>\n<meta name=\"description\" content=\"Zendesk launches its AI Contact Center in Japan, introducing new features to enhance its Resolution Platform and boost customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/zendesk-introduces-ai-enhanced-contact-center-in-japan\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk Unveils Japan Contact Center and AI Features\" \/>\n<meta property=\"og:description\" content=\"Zendesk launches its AI Contact Center in Japan, introducing new features to enhance its Resolution Platform and boost customer service.\" \/>\n<meta property=\"og:url\" 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