{"id":21603,"date":"2025-09-24T10:02:14","date_gmt":"2025-09-24T10:02:14","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=21603"},"modified":"2025-09-24T10:02:14","modified_gmt":"2025-09-24T10:02:14","slug":"united-arrows-co-introduces-mail-dealer-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/united-arrows-co-introduces-mail-dealer-service\/","title":{"rendered":"\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u30a2\u30ed\u30fc\u30ba\u304c\u300c\u30e1\u30fc\u30eb\u30c7\u30a3\u30fc\u30e9\u30fc\u300d\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u682a\u5f0f\u4f1a\u793e\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u30a2\u30ed\u30fc\u30ba\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30e9\u30af\u30b9\u306e\u63d0\u4f9b\u3059\u308b\u30e1\u30fc\u30eb\u5171\u6709\u30fb\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u300c\u30e1\u30fc\u30eb\u30c7\u30a3\u30fc\u30e9\u30fc\u300d\u3092\u5c0e\u5165\u3057\u30012025\u5e745\u6708\u3088\u308a\u904b\u7528\u3092\u958b\u59cb\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p><p>By utilizing &ldquo;Email Dealer,&rdquo; we aim to streamline inquiry response operations and provide quick and accurate customer service.<\/p><h4>\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u306e\u9650\u754c\u3068\u60c5\u5831\u5171\u6709\u306e\u8ab2\u984c\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u54c1\u8cea\u7dad\u6301\u306b\u5411\u3051\u305f\u8ab2\u984c\u306e\u898b\u76f4\u3057<\/h4><p>\u3067 <a href=\"https:\/\/www.united-arrows.co.jp\/\" data-no-translation=\"\">United Arrows<\/a>\u5546\u54c1\u306e\u4e88\u7d04\u5e0c\u671b\u3084\u5728\u5eab\u72b6\u6cc1\u306a\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u304c\u4e2d\u5fc3\u3002\u5e97\u8217\u306b\u3088\u3063\u3066\u306f\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u5bfe\u5fdc\u306b\u8ffd\u308f\u308c\u3001\u304a\u5ba2\u69d8\u3092\u304a\u5f85\u305f\u305b\u3057\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/prodilight-expands-telful-with-advanced-call-management\/\" rel=\"bookmark\">\u30d7\u30ed\u30c7\u30a3\u30e9\u30a4\u30c8\u3001\u9ad8\u5ea6\u306a\u901a\u8a71\u7ba1\u7406\u3067Telful\u3092\u62e1\u5f35<\/a><\/h4><p>\u3055\u3089\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u304c\u65e5\u306b\u3088\u3063\u3066\u5909\u308f\u308b\u3053\u3068\u3082\u591a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u5897\u306b\u3064\u306a\u304c\u308a\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u4f53\u5236\u3065\u304f\u308a\u304c\u6025\u52d9\u3067\u3057\u305f\u3002<\/p><h4>Switching to email as a channel and visualizing response status and history &ndash; preventing missed responses and achieving stable customer response<\/h4><p>We have switched from the conventional telephone operation to email at some stores, and have changed the operation to utilize email dealers for email response and management. This has resolved the issue of &ldquo;not being able to get through on the phone&rdquo; and created a system that ensures contact with stores.<\/p><p>\u307e\u305f\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u72b6\u6cc1\u3084\u5c65\u6b74\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/www.maildealer.jp\/\" data-no-translation=\"\">Mail Dealer<\/a>\u307e\u305f\u3001\u30b9\u30bf\u30c3\u30d5\u9593\u306e\u60c5\u5831\u5171\u6709\u3084\u5f15\u304d\u7d99\u304e\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u3001\u5bfe\u5fdc\u6f0f\u308c\u3084\u5c5e\u4eba\u5316\u304c\u89e3\u6d88\u3055\u308c\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p><p>\u4eca\u5f8c\u3082\u696d\u52d9\u52b9\u7387\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u306b\u52aa\u3081\u3001\u3088\u308a\u5b89\u5b9a\u3057\u305f\u304a\u5ba2\u3055\u307e\u30b5\u30fc\u30d3\u30b9\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000101.000017058.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>United Arrows Co., Ltd. has introduced Mail Dealer, an email sharing and management system provided by Rakus Co., Ltd., and began operating it in May 2025.By utilizing &ldquo;Email Dealer,&rdquo; we aim to streamline inquiry response operations and provide quick and accurate customer service.The limitations of telephone support and the challenge of information sharing: Reviewing the issue to maintain the quality of customer supportAt United Arrows, inquiries such as product reservation requests and stock availability were mainly handled over the phone. Some stores received many inquiries, and there were many cases where customers were kept waiting when staff were busy with other customers and could not respond.Also Read: Prodilight Expands Telful [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":21604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[428,8075,4068,4071,8076],"ppma_author":[205],"class_list":["post-21603","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-customer-experience","tag-email-sharing","tag-inquiry-management","tag-mail-dealer","tag-united-arrows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>United Arrows Unveils &quot;Mail Dealer&quot; 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