{"id":21599,"date":"2025-09-24T10:03:34","date_gmt":"2025-09-24T10:03:34","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=21599"},"modified":"2025-09-24T10:03:34","modified_gmt":"2025-09-24T10:03:34","slug":"zendesk-adds-features-to-boost-resolution-platform-ai","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/zendesk-adds-features-to-boost-resolution-platform-ai\/","title":{"rendered":"Zendesk\u3001\u89e3\u6c7a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0AI\u3092\u5f37\u5316\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0"},"content":{"rendered":"<p>AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308bZendesk, Inc.\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u679c\u306b\u76f4\u7d50\u3059\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308bAI\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cZendesk Resolution Platform\u300d\u306b\u65b0\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u81ea\u52d5\u5316\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u4eba\u9593\u306e\u6587\u8108\u7406\u89e3\u3092\u7d71\u5408\u3057\u3001\u554f\u984c\u89e3\u6c7a\u3092\u52a0\u901f\u3055\u305b\u308b\u300cAI\u30d5\u30a1\u30fc\u30b9\u30c8\u300d\u306e\u5305\u62ec\u7684\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u751f\u6210\u7684\u306aAI\u3068\u9ad8\u5ea6\u306a\u5206\u6790\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001Zendesk\u306f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3092\u5f62\u4f5c\u308a\u307e\u3059\u3002<\/p>\n<p>\u306b\u3064\u3044\u3066 <a href=\"https:\/\/www.zendesk.co.jp\/\">\u30bc\u30f3\u30c7\u30b9\u30af<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u30e6\u30cb\u30fc\u30af\u306a\u306e\u306f\u3001\u5358\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6570\u3067\u306f\u306a\u304f\u3001\u89e3\u6c7a\u7b56\u3092\u6210\u529f\u306e\u6307\u6a19\u3068\u3057\u3066\u512a\u5148\u3057\u3066\u3044\u308b\u70b9\u3067\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5f93\u6765\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u898b\u3089\u308c\u308b\u30dc\u30ea\u30e5\u30fc\u30e0\u30d9\u30fc\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304b\u3089\u8131\u5374\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6469\u64e6\u3092\u6e1b\u3089\u3057\u306a\u304c\u3089\u3001\u671b\u307e\u3057\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/tech\/ai\/softbank-openai-japan-jv-delayed-what-it-means-for-japans-tech-industry-and-businesses\/\" rel=\"bookmark\">\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u3068OpenAI\u306eJV\u304c\u5ef6\u671f\uff1a\u65e5\u672c\u306e\u30cf\u30a4\u30c6\u30af\u7523\u696d\u3068\u4f01\u696d\u306b\u3068\u3063\u3066\u4f55\u3092\u610f\u5473\u3059\u308b\u306e\u304b<\/a><\/h4>\n<p>\u4eca\u56de\u8ffd\u52a0\u3055\u308c\u305f\u65b0\u6a5f\u80fd\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u3057\u305fAI\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u8ab0\u3067\u3082\u7c21\u5358\u306bAI\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u305d\u306e\u4e2d\u6838\u3068\u306a\u308b\u306e\u304c\u3001\u8907\u96d1\u306a\u88fd\u54c1\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3082\u4e3b\u8981\u306a\u9867\u5ba2\u30c1\u30e3\u30cd\u30eb\u3092\u81ea\u52d5\u5316\u3057\u3001\u5927\u5e45\u306a\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3059\u308b\u300c\u30e1\u30fc\u30eb\u5bfe\u5fdcAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\uff08\u82f1\u8a9e\u52d5\u753b\uff09\u3067\u3059\u3002\u751f\u6210\u7684AI\u691c\u7d22\uff08\u82f1\u8a9e\u52d5\u753b\uff09\u306a\u3069\u306e\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u89e3\u6c7a\u30b9\u30d4\u30fc\u30c9\u3092\u9ad8\u3081\u3001\u904b\u7528\u306e\u62e1\u5f35\u6027\u3068\u9ad8\u54c1\u8cea\u306a\u4f53\u9a13\u3092\u4e21\u7acb\u3055\u305b\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u3042\u308a\u65b9\u3092\u6839\u672c\u304b\u3089\u5909\u3048\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000052.000064750.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Zendesk, Inc., a leading AI-powered support platform, has added new features to its AI service platform , the Zendesk Resolution Platform, to deliver seamless experiences that directly impact service outcomes. This platform is an &#8220;AI-first&#8221; comprehensive solution that integrates automation, intelligence, and human contextual understanding to accelerate problem resolution. By incorporating generative AI and advanced analytics, Zendesk is shaping the future of customer and employee experiences. The Zendesk platform is unique in that it prioritizes resolution as a success metric, rather than simply the number of interactions. This approach moves away from the volume-based approach seen in traditional services, reducing user friction while driving desired results. Also Read: SoftBank-OpenAI Japan [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":21600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[186,208,211,237,206,85],"tags":[1775,428,4099,3485,3486],"ppma_author":[205],"class_list":{"0":"post-21599","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"category-apac","9":"category-japan","10":"category-news","11":"category-regional","12":"category-tech","13":"tag-chatbots","14":"tag-customer-experience","15":"tag-generation-ai","16":"tag-resolution-platform","17":"tag-zendesk"},"yoast_head":"<!-- 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