{"id":21299,"date":"2025-09-18T10:40:23","date_gmt":"2025-09-18T10:40:23","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=21299"},"modified":"2025-09-18T10:40:23","modified_gmt":"2025-09-18T10:40:23","slug":"righttouch-and-itochu-techno-solutions-join-forces-on-cx","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/righttouch-and-itochu-techno-solutions-join-forces-on-cx\/","title":{"rendered":"\u30e9\u30a4\u30c8\u30bf\u30c3\u30c1\u3068\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u304cCX\u3067\u5354\u696d"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u30c7\u30fc\u30bf\u3068AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5909\u9769\u3059\u308bcInc.\u306f\u3001\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e\u3068\u5354\u696d\u3057\u3001CX\u5411\u4e0a\u306e\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><p>In recent years, consumers have shown a growing tendency to &ldquo;research and solve problems on their own,&rdquo; and companies are introducing and improving services that allow consumers to solve problems themselves, such as websites, FAQs, and chatbots. However, many companies have introduced individually optimized solutions, and do not have a fully developed system for providing end-to-end support from before an inquiry to after the problem is resolved. As a result, companies often find that their corporate knowledge, such as behavioral data on websites and FAQs, is separated from their contact center customer response history, making it difficult to understand why customers are having trouble and leading to difficulties in making improvements.<\/p><p>\u307e\u305f\u3001\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3059\u308b\u4e2d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9ad8\u5ea6\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u4f53\u5236\u3065\u304f\u308a\u3082\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001Web\u30b5\u30a4\u30c8\u306e\u884c\u52d5\u30c7\u30fc\u30bf\u3084FAQ\u306a\u3069\u306e\u4f01\u696d\u30ca\u30ec\u30c3\u30b8\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u5bfe\u5fdc\u5c65\u6b74\u306a\u3069\u3092\u81ea\u52d5\u5206\u6790\u3057\u3001\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u793a\u5506\u3092\u5b9f\u969b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u6539\u5584\u3084\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u3084\u904b\u7528\u9762\u3067\u306e\u5f37\u529b\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-data-launches-support-knowledge-db-in-assistpro-idx\/\" rel=\"bookmark\">AI\u30c7\u30fc\u30bf\u304cAssistPro IDX\u3067\u30b5\u30dd\u30fc\u30c8\u30ca\u30ec\u30c3\u30b8DB\u3092\u63d0\u4f9b\u958b\u59cb<\/a><\/h4><p>\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u306e\u3082\u3068\u3001Web\u884c\u52d5\u30c7\u30fc\u30bf\u3001VoC\u30c7\u30fc\u30bf\u3001AI\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u958b\u767a\u3059\u308b\u30e9\u30a4\u30c8\u30bf\u30c3\u30c1\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9818\u57df\u306b\u304a\u3051\u308bSI\u30fb\u904b\u7528\u306e\u8c4a\u5bcc\u306a\u5b9f\u7e3e\u3092\u6301\u3064CTC\u304c\u5354\u696d\u3057\u3001\u5206\u6790\u304b\u3089\u6539\u5584\u65bd\u7b56\u306e\u5b9f\u65bd\u30fb\u904b\u7528\u307e\u3067\u3092\u4e00\u8cab\u3057\u3066\u652f\u63f4\u3059\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u3001CX\u5411\u4e0a\u306e\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p><p>\u7dcf\u5408IT\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3067\u3042\u308bCTC\u3068\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u30e9\u30a4\u30c8\u30bf\u30c3\u30c1\u306e\u5546\u54c1\u4fa1\u5024\u3092\u3055\u3089\u306b\u9ad8\u3081\u3001\u3088\u308a\u5e45\u5e83\u3044\u9818\u57df\u3078\u5c55\u958b\u3057\u3066\u3044\u304d\u307e\u3059\u3002CTC\u3068\u306e\u9023\u643a\u306b\u3088\u308a <a href=\"https:\/\/www.ctc-g.co.jp\/\" data-no-translation=\"\">CTC<\/a>&lsquo;s existing solutions and other systems, RightTouch will promote a higher quality support experience and operational efficiency. Furthermore, by promoting the integration and utilization of data that was previously separated by department and business, <a href=\"https:\/\/righttouch.co.jp\/\" data-no-translation=\"\">RightTouch<\/a> \u306f\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u3001\u65b0\u305f\u306a\u53d6\u308a\u7d44\u307f\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><p>\u4e21\u793e\u306f\u3001\u91d1\u878d\u3001\u901a\u4fe1\u3001\u822a\u7a7a\u3001\u65c5\u884c\u306a\u3069\u5e45\u5e83\u3044\u9867\u5ba2\u63a5\u70b9\u3092\u6301\u3064\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u3092\u4e2d\u5fc3\u3068\u3057\u305fB2C\u696d\u754c\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3001\u4eca\u5f8c3\u5e74\u9593\u306730\u4ef6\u306e\u5c0e\u5165\u3092\u76ee\u6307\u3057\u307e\u3059\u3002\u4e21\u793e\u306e\u5f37\u307f\u3092\u878d\u5408\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u7d71\u5408\u7684\u306b\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000052.000098678.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>cInc., which is transforming customer support with data and AI, is collaborating with ITOCHU Techno-Solutions Corporation to provide solutions for improving CX.In recent years, consumers have shown a growing tendency to &ldquo;research and solve problems on their own,&rdquo; and companies are introducing and improving services that allow consumers to solve problems themselves, such as websites, FAQs, and chatbots. However, many companies have introduced individually optimized solutions, and do not have a fully developed system for providing end-to-end support from before an inquiry to after the problem is resolved. As a result, companies often find that their corporate knowledge, such as behavioral data on websites and FAQs, is separated from their [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":21314,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[465,428,2722,3617],"ppma_author":[205],"class_list":["post-21299","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-contact-center","tag-customer-experience","tag-itochu-techno-solutions","tag-righttouch"],"yoast_head":"<!-- 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