{"id":21129,"date":"2025-09-16T13:10:17","date_gmt":"2025-09-16T13:10:17","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=21129"},"modified":"2025-09-16T13:10:17","modified_gmt":"2025-09-16T13:10:17","slug":"ai-data-launches-support-knowledge-db-in-assistpro-idx","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ai-data-launches-support-knowledge-db-in-assistpro-idx\/","title":{"rendered":"AI\u30c7\u30fc\u30bf\u304cAssistPro IDX\u3067\u30b5\u30dd\u30fc\u30c8\u30ca\u30ec\u30c3\u30b8DB\u3092\u63d0\u4f9b\u958b\u59cb"},"content":{"rendered":"<p>AI\u30c7\u30fc\u30bf\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u300cAI AssistPro on IDX\u300d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u90e8\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u52b9\u7387\u5316\u3092\u76ee\u6307\u3059\u3082\u306e\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001IDX\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u696d\u754c\u6a19\u6e96\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068RAG\uff08Retrieval-Augmented 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IDX\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c7\u30fc\u30bf\u3092\u4e00\u7b87\u6240\u306b\u96c6\u3081\u3066\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u3088\u304f\u3042\u308b\u3054\u8cea\u554f<\/li>\n<li>\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb<\/li>\n<li>\u4ea4\u6d41\u30ed\u30b0<\/li>\n<li>\u88fd\u54c1\u4ed5\u69d8<\/li>\n<li>\u82e6\u60c5\u51e6\u7406\u306e\u30d2\u30f3\u30c8<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u60c5\u5831\u306f\u3059\u3079\u3066\u30ca\u30ec\u30c3\u30b8\u30fb\u30c1\u30fc\u30e0\u30fb\u30c9\u30e9\u30a4\u30d6\u306b\u4fdd\u5b58\u3055\u308c\u307e\u3059\u3002AI\u306f\u6700\u524d\u7dda\u306e\u91cd\u8981\u306a\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u306f\u53ef\u80fd\u3067\u3059\uff1a<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/li>\n<li>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u307e\u3068\u3081<\/li>\n<li>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210<\/li>\n<li>\u5fdc\u7b54\u5c65\u6b74\u306e\u7ba1\u7406<\/li>\n<li>\u63d0\u6848\u66f8\u306e\u4f5c\u6210<\/li>\n<\/ul>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mirai-ai-secures-patent-for-automated-call-technology\/\" rel=\"bookmark\">\u307f\u3089\u3044AI\u3001\u81ea\u52d5\u901a\u8a71\u6280\u8853\u306e\u7279\u8a31\u3092\u53d6\u5f97<\/a><\/h4>\n<p>\u30b7\u30b9\u30c6\u30e0\u306f\u30ec\u30dd\u30fc\u30c8\u3092\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ec\u30b9\u30dd\u30f3\u30b9\u306eKPI\u304b\u3089\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u307e\u305f\u3001\u904e\u53bb\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u53c2\u7167\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f <a href=\"https:\/\/www.aidata.co.jp\/\">AI<\/a> \u7d44\u7e54\u5316\u3055\u308c\u305f\u77e5\u8b58\u30ea\u30bd\u30fc\u30b9\u3067\u3053\u308c\u306b\u3088\u308a\u3001\u500b\u3005\u306e\u5c02\u9580\u77e5\u8b58\u306e\u5fc5\u8981\u6027\u304c\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u8cea\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002B2B\u3068B2C\u306e\u4e21\u65b9\u306e\u74b0\u5883\u3067\u6709\u52b9\u3067\u3059\u3002\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u904b\u7528\u306e\u8ca0\u62c5\u3082\u8efd\u6e1b\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bAI\u306e\u6d3b\u7528\u304c\u524d\u9032\u3057\u305f\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>AI Data Corporation has launched a knowledge database for customer support. It&#8217;s part of their &#8216;AI AssistPro on IDX&#8217; solution. This aims to improve efficiency in customer support, call centers, sales teams, and help desks. The solution uses the IDX data platform. It blends industry-standard templates with Retrieval-Augmented Generation (RAG) technology. Generative AI can give accurate, context-aware responses. This helps support operations. AI AssistPro on IDX gathers and organizes support data in one place. This includes: FAQs Response manuals Interaction logs Product specs Tips for handling complaints All this information is stored in its Knowledge Team Drive. AI can help with important frontline tasks. It can: Handle inquiries Summarize communications [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":21149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[7899,2345,1211,2590,564],"ppma_author":[572],"class_list":{"0":"post-21129","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-quick-reads","13":"category-regional","14":"tag-ai-assistpro","15":"tag-ai-data-corporation","16":"tag-ai-solution","17":"tag-customer-support","18":"tag-generative-ai"},"yoast_head":"<!-- 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