{"id":20636,"date":"2025-09-08T12:52:51","date_gmt":"2025-09-08T12:52:51","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=20636"},"modified":"2026-02-26T12:48:56","modified_gmt":"2026-02-26T12:48:56","slug":"mufg-bank-boosts-sales-training-with-ai-role-play-tool","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/fintech\/mufg-bank-boosts-sales-training-with-ai-role-play-tool\/","title":{"rendered":"MUFG\u9280\u884c\u3001AI\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30c4\u30fc\u30eb\u3067\u55b6\u696d\u7814\u4fee\u3092\u5f37\u5316"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>MUFG Bank has introduced &ldquo;iRolePlay,&rdquo; an interactive training service using AI. This service aims to develop human resources who can continue to learn independently and foster a culture of independent learning and mutual support. SCSK announced this on September 8th. iRolePlay is an AI role-playing solution developed by Interactive Solutions. SCSK signed a domestic agency agreement with the company in July 2025 and is currently developing solutions primarily in the financial industry. <a href=\"https:\/\/www.bk.mufg.jp\/\" data-no-translation=\"\">MUFG Bank<\/a> is primarily using the service for its sales representatives, enabling interactive training with AI &ldquo;anytime, anywhere&rdquo; instead of traditional face-to-face training.<\/p><p>Furthermore, the &ldquo;Question and Answer Mode&rdquo; allows employees to complete self-learning from basic knowledge about financial products to output, contributing to the early implementation of inexperienced sales staff, as well as new and mid-career hires. The bank has long positioned role-playing between sales representatives and their superiors\/business instructors as an important human resource development method, but finding time for both parties had been an issue.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/fintech\/freee-accounting-partners-with-otsuka-on-invoice-system\/\" rel=\"bookmark\">freee\u4f1a\u8a08\u3001\u8acb\u6c42\u66f8\u30b7\u30b9\u30c6\u30e0\u3067\u5927\u585a\u5546\u4f1a\u3068\u63d0\u643a<\/a><\/h4><p>\u540c\u884c\u3067\u306f\u73fe\u5728\u3001\u5168\u884c\u7684\u306bAI\u3092\u6d3b\u7528\u3057\u305f\u4f01\u696d\u5909\u9769\u3092\u63a8\u9032\u3057\u3066\u304a\u308a\u3001\u4eca\u56de\u3001\u4eba\u6750\u80b2\u6210\u5206\u91ce\u306b\u300ciRolePlay\u300d\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u80b2\u6210\u624b\u6cd5\u306e\u5f37\u5316\u3068\u5bfe\u4eba\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001\u65b0\u5352\u30fb\u4e2d\u9014\u63a1\u7528\u3092\u4e2d\u5fc3\u306b\u3001\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u30c4\u30fc\u30eb\u3068\u3057\u3066iRolePlay\u306e\u6d3b\u7528\u3092\u9806\u6b21\u62e1\u5927\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002\u307e\u305f\u3001\u652f\u5e97\u306b\u6563\u5728\u3059\u308b\u512a\u79c0\u306a\u4eba\u6750\u306e\u55b6\u696d\u77e5\u8b58\u3092\u300ciRolePlay\u300d\u306e\u8b1b\u5ea7\u3068\u3057\u3066\u30c7\u30b8\u30bf\u30eb\u30a2\u30fc\u30ab\u30a4\u30d6\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u672c\u90e8\u3068\u652f\u5e97\u304c\u4e00\u4f53\u3068\u306a\u3063\u305f\u4eba\u6750\u80b2\u6210\u3092\u5b9f\u73fe\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>MUFG Bank has introduced &ldquo;iRolePlay,&rdquo; an interactive training service using AI. This service aims to develop human resources who can continue to learn independently and foster a culture of independent learning and mutual support. SCSK announced this on September 8th. iRolePlay is an AI role-playing solution developed by Interactive Solutions. SCSK signed a domestic agency agreement with the company in July 2025 and is currently developing solutions primarily in the financial industry. MUFG Bank is primarily using the service for its sales representatives, enabling interactive training with AI &ldquo;anytime, anywhere&rdquo; instead of traditional face-to-face training.Furthermore, the &ldquo;Question and Answer Mode&rdquo; allows employees to complete self-learning from basic knowledge about financial [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":20678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,1,91,211,237,206],"tags":[218,176,306,855,5693],"ppma_author":[205],"class_list":["post-20636","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-fintech","category-hr-tech","category-japan","category-news","category-regional","tag-ai","tag-fintech","tag-hr-tech","tag-iroleplay","tag-mufg-bank"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mitsubishi UFJ Bank Adopts AI Tool for Sales Training<\/title>\n<meta name=\"description\" content=\"MUFG Bank adopts AI-powered iRolePlay training to build sales talent, encouraging continuous learning and a culture of mutual support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/fintech\/mufg-bank-boosts-sales-training-with-ai-role-play-tool\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitsubishi UFJ Bank Adopts AI Tool for Sales Training\" \/>\n<meta property=\"og:description\" content=\"MUFG Bank adopts AI-powered iRolePlay training to build sales talent, encouraging continuous learning and a culture of mutual 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