{"id":20157,"date":"2025-08-29T10:17:52","date_gmt":"2025-08-29T10:17:52","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=20157"},"modified":"2026-02-25T13:23:58","modified_gmt":"2026-02-25T13:23:58","slug":"ricohs-ai-voice-concierge-supports-unmanned-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ricohs-ai-voice-concierge-supports-unmanned-service\/","title":{"rendered":"\u30ea\u30b3\u30fc\u306eAI\u97f3\u58f0\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u304c\u7121\u4eba\u30b5\u30fc\u30d3\u30b9\u3092\u30b5\u30dd\u30fc\u30c8"},"content":{"rendered":"<p><a href=\"https:\/\/www.ricoh.com\/\">\u30ea\u30b3\u30fc<\/a> \u682a\u5f0f\u4f1a\u793e\u30ea\u30b3\u30fc\u3068\u30ea\u30b3\u30fc\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u306f\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4eba\u7684\u5fdc\u7b54\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cRICOH Digital Signage AI\u30dc\u30a4\u30b9\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3059\u308b\u3068\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30ea\u30b3\u30fc\u30c7\u30b8\u30bf\u30eb\u30b5\u30a4\u30cd\u30fc\u30b8 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<a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/transcosmos-launches-cx-square-setos-rpa-in-indonesia\/\" rel=\"bookmark\">\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3001\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3067CX\u30b9\u30af\u30a8\u30a2\u30bb\u30c8\u30b9\u3068RPA\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3055\u3089\u306b\u3001\u5229\u7528\u30ed\u30b0\uff08\u8cea\u554f\u6642\u9593\u3001\u8cea\u554f\u5185\u5bb9\u3001\u56de\u7b54\u5185\u5bb9\u3001\u5b66\u7fd2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u56de\u7b54\u304b\u3069\u3046\u304b\u306a\u3069\uff09\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u5e97\u8217\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6539\u5584\u306a\u3069\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001VOYT\u682a\u5f0f\u4f1a\u793e\u304c\u63d0\u4f9b\u3059\u308bAI\u30a4\u30f3\u30ab\u30e0\u30a2\u30d7\u30ea\u300cVOYT CONNECT\u300d\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u304c\u767b\u9332\u3055\u308c\u3066\u3044\u306a\u3044\u8cea\u554f\u3092\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30ab\u30e0\u7d4c\u7531\u3067\u30b9\u30bf\u30c3\u30d5\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u5909\u63db\u3001\u591a\u4eba\u6570\u901a\u8a71\u3001\u540c\u6642\u901a\u8a33\u306a\u3069\u306e\u6a5f\u80fd\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>Ricoh Company, Ltd. and Ricoh Japan Co., Ltd. announced the launch of the &#8220;RICOH Digital Signage AI Voice Concierge,&#8221; a solution that combines AI-based automated responses with personalized human responses to reduce the burden of responding to inquiries and improve response quality. The &#8220;RICOH Digital Signage AI Voice Concierge&#8221; service uses AI to answer users&#8217; questions via digital signage. When users ask a question to an AI avatar displayed on the digital signage, the AI \u200b\u200bselects an answer from a pre-registered answer list and responds to the user via voice and text. The AI \u200b\u200blearns answers to many customer service questions, such as facility location, business hours, fees, and procedures, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":20205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[7437,1294,5539,171,7436],"ppma_author":[205],"class_list":{"0":"post-20157","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-voice-concierge","14":"tag-customer-service","15":"tag-digital-signage","16":"tag-ricoh","17":"tag-voyt-connect"},"yoast_head":"<!-- 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