{"id":20135,"date":"2025-08-28T13:31:43","date_gmt":"2025-08-28T13:31:43","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=20135"},"modified":"2025-08-28T13:31:43","modified_gmt":"2025-08-28T13:31:43","slug":"transcosmos-launches-cx-square-setos-rpa-in-indonesia","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/transcosmos-launches-cx-square-setos-rpa-in-indonesia\/","title":{"rendered":"\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3001\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3067CX\u30b9\u30af\u30a8\u30a2\u30fb\u30bb\u30c8\u30b9\u3068RPA\u306e\u63d0\u4f9b\u958b\u59cb"},"content":{"rendered":"<p>\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306f\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3067\u4e8b\u696d\u3092\u62e1\u5927\u3057\u3001\u30b9\u30de\u30e9\u30f3\u306b\u65b0\u30bb\u30f3\u30bf\u30fc\u300cCX\u30b9\u30af\u30a8\u30a2\u30bb\u30c8\u30b9\u300d\u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002\u30b9\u30de\u30e9\u30f3\u30fb\u30bf\u30a6\u30f3\u30fb\u30b9\u30af\u30a8\u30a2\u306b\u4f4d\u7f6e\u3059\u308b\u3053\u306e\u65bd\u8a2d\u306f\u3001600\u5e2d\u3092\u5897\u8a2d\u3002\u30b9\u30de\u30e9\u30f3\u3067\u306f2\u3064\u76ee\u3001\u56fd\u5185\u3067\u306f4\u3064\u76ee\u306eCX\u30b9\u30af\u30a8\u30a2\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u62e1\u5f35\u306f\u3001\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u30cb\u30fc\u30ba\u306e\u9ad8\u307e\u308a\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u30b9\u30de\u30e9\u30f3\u306f\u3001\u512a\u308c\u305f\u30a4\u30f3\u30d5\u30e9\u3068\u719f\u7df4\u3057\u305f\u4eba\u6750\u3092\u64c1\u3059\u308b\u91cd\u8981\u306a\u62e0\u70b9\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306f\u3001RPA\uff08\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u30c7\u30fc\u30bf\u5165\u529b\u3001\u8acb\u6c42\u66f8\u767a\u884c\u3001\u4e0e\u4fe1\u7533\u8acb\u3001\u7d66\u4e0e\u8a08\u7b97\u306a\u3069\u306e\u65e5\u5e38\u696d\u52d9\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u51e6\u7406\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u307e\u3059\u3002\u30af\u30ec\u30b8\u30c3\u30c8\u306e\u627f\u8a8d\u306f30\u5206\u304b\u30896\u5206\u672a\u6e80\u306b\u77ed\u7e2e\u3002\u7d66\u4e0e\u8a08\u7b97\u306f1\u9031\u9593\u304b\u304b\u3063\u3066\u3044\u305f\u3082\u306e\u304c1\u65e5\u3067\u5b8c\u4e86\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u6b63\u78ba\u6027\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3082\u5411\u4e0a\u3057\u3001\u7d4c\u8cbb\u7bc0\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4eba\u9593\u306e\u4ed5\u4e8b\u3092\u88dc\u5b8c\u3057\u307e\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u306f\u3088\u308a\u4fa1\u5024\u306e\u3042\u308b\u4ed5\u4e8b\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mobilus-launches-ai-agent-voicebot-at-sbi-ikiiki-shotan\/\" rel=\"bookmark\">\u30e2\u30d3\u30e9\u30b9\u3001\u4f4f\u4fe1SBI\u3044\u304d\u3044\u304d\u5546\u5e97\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300c\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3053\u306e\u52d5\u304d\u306f <a href=\"https:\/\/www.trans-cosmos.co.jp\/\">\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u00a0<\/a>\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u9032\u51fa12\u5e74\u76ee\u3002\u4f1a\u793e\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u305f\u304b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u3001\u5b8c\u5168\u306a\u30c7\u30b8\u30bf\u30eb\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3078\u3068\u6210\u9577\u3057\u307e\u3057\u305f\u3002\u4eca\u3067\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30ebCRM\u3001AI\u30c4\u30fc\u30eb\u3001e\u30b3\u30de\u30fc\u30b9\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f3\u3064\u306e\u90fd\u5e02\u306b4,000\u4eba\u4ee5\u4e0a\u306e\u5f93\u696d\u54e1\u3092\u64c1\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u306e\u30c7\u30b8\u30bf\u30eb\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u5f8c\u62bc\u3057\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30ad\u30e3\u30ea\u30a2\u306e\u6a5f\u4f1a\u3092\u5275\u51fa\u3057\u3001\u4e3b\u8981\u7523\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u5909\u9769\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>transcosmos has grown in Indonesia by opening \u201cCX Square Setos,\u201d a new center in Semarang. Located in Semarang Town Square, the facility adds 600 seats. This makes it the second CX Square in Semarang and the fourth in the country. This expansion shows the rising need for customer experience (CX) services in Indonesia. Semarang is becoming a key hub with good infrastructure and skilled talent. Transcosmos launched Robotic Process Automation (RPA) services. These services help simplify everyday tasks like data entry, invoicing, credit applications, and payroll. Automation speeds up processing times a lot. It cuts credit approvals from 30 minutes to less than 6. Payroll goes from a week to [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":20151,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[188,207,92,237,1838],"tags":[428,7430,7429,7428,634],"ppma_author":[572],"class_list":{"0":"post-20135","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-experience","8":"category-international","9":"category-martech","10":"category-news","11":"category-quick-reads","12":"tag-customer-experience","13":"tag-cx-square-setos","14":"tag-rpa-service","15":"tag-semarang","16":"tag-transcosmos"},"yoast_head":"<!-- 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